Position Overview

Under the general supervision of the Clinical Quality Initiatives Coordinator, and while demonstrating a commitment to the mission, values and goals of Misericordia Health Centre and the PHCC, the Clerk 3 is responsible for: receiving incoming calls, creating, updating and documenting accurate information into patients record, faxing, locating resources and other tasks as required.

Experience

• One (1) year’s previous experience in a Patient Registration Department preferred.

Education (Degree/Diploma/Certificate)

• Grade 12 education.
• Successful completion of: a Medical Office Assistant Program from a recognized College, Unit Clerk Certificate program, or the first year of a recognized Health Information Management Professional program OR successful completion of a recognized medical terminology course, PLUS one-year related office experience preferred.
• Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy.

Certification/Licensure/Registration

Not applicable

Qualifications and Skills

• Computer software knowledge is an asset.
• Keyboarding speed of 45 wpm.
• Demonstrated effective verbal and written communication in the English language required.
• Works within MHC’s core values, philosophy, vision, CQI goals, policies and procedures.
• Maintains confidentiality in accordance with the Personal Health Information Act.
• Ability to function as an effective member of an interdisciplinary team, including collaboration, team work and good communication skills.
• Good interpersonal communication skills.
• Ability to cope in stressful situations and ability to cope with the fluctuating work load.
• May encounter aggressive and/or agitated individuals.

Physical Requirements

Not Applicable