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Genesis Downtown Vancouver is currently looking to fill the position of a Junior Service Advisor/Warranty Advisor.

At Genesis Downtown Vancouver we strive to create the finest products and services for connoisseurs around the world and to make a positive difference to our Guest’s lives. The Genesis brand identity is defined by three core ideas: Audacious, Progressive, and Distinctly Korean. We believe in Delivering Exceptional both on and off the road. The Genesis guest experience is guided by the philosophy of son-nim: everyone who visits Genesis is treated as an honoured guest.

Genesis Downtown Vancouver is dedicated to creating a brand and company that embraces and reflects the diversity of Canadians.

Reporting to the Service Manager, the Junior Service Advisor/Warranty Advisor is responsible for promptly and courteously serving all service customers. The Junior Service Advisor/Warranty Advisor will ensure they accurately obtain all required information on repair orders, fully explain required work and obtain proper authorization for the required work while maintaining focus on Customer Satisfaction and Labor Sales.

Duties and Responsibilities:

• Promptly meet and greet all clients in a friendly and courteous manner.

• Prepare facility for daily start of business when required.

• Process night drops.

• Handle client concerns and/or misunderstandings with courtesy and tact.

• Complete vehicle inspections.

• Obtain pre-authorization costs, parts availability, and payments.

• Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations.

• Explain what service/repair is recommended to customers.

• Record call and authorization on hard copy of R.O.

• Note refusal of services on hard copy of R.O.

• Forward repair orders for proper dispatch to shop.

• Monitor repair process, check job status and update work in process.

• Monitor all repair orders from opening to closing and ensure that customers are updated on progress.

• Check vehicle for applicable warranty and repair coverage.

• If vehicle has been returned as a comeback, follow repeat repair procedure.

• Review all invoices with customers.

• Complete all manufacturer training and exams.

• Dispatch shuttle driver as required.

• Add/update customers/vehicles in database.

• Write purchase orders, as required.

• Maintain workstation in a clean & orderly manner.

• Review CSI monthly score and day to day performance.

• Review with the customer loaner policies and warranty details.

• Act as the liaison between customers, service advisors, and manufacturers to ensure smooth processing of warranty claims

• Review and verify warranty coverage based on manufacturer guidelines and customer information

• Communicate clearly with customers about warranty status, coverage, and timelines.

• Assist service advisors in preparing accurate documentation for warranty repairs

• Track claim approvals and escalate unresolved issues to the Service Manager

• Stay updated on manufacturer warranty policies, recalls, and service campaigns.

• Support the service team by answering warranty-related questions and helping with repair order accuracy.

• Coordinate with technicians to ensure proper documentation and diagnosis for warranty claims.

• Ensure all warranty repairs are performed in accordance with manufacturer standards

• Other related duties as assigned by management.

Advantages of the Dilawri Lifestyle:

• First hand mentoring from auto industry leaders

• Innovative, exciting work environment

• Employee discounts on vehicle purchases and leases

• Employee discounts on service and parts

• Career growth opportunities

• Competitive compensation

• Generous benefit package

• Exclusive Dilawri offers

• A true Family culture

Dilawri Group of Companies is Canada’s largest automotive group with 75 + franchised dealerships representing 35 + automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.