Account Coordinator

At The Influence Agency, we bring brands to life through 360° digital marketing elevation, uniting influencer marketing, social media, paid media, SEO, content strategy, email marketing, web services and more, all under one roof. Our integrated approach means our team members don’t just execute tasks - they own a meaningful piece of a broader, holistic marketing strategy that drives real business outcomes for exciting brands across Canada and beyond. Rooted in creativity and performance-focused execution, our award-winning team develops digital experiences designed to captivate, convert, and grow. We’re always looking for driven team members who thrive on pushing boundaries, trying new approaches, and elevating brand stories in ways that make a real difference. We’re looking for an Account Coordinator who thrives in a fast-paced agency environment and is eager to build a long-term career in client services and digital marketing. This is an ideal opportunity for an exceptional recent graduate or early-career professional with a strong academic foundation, excellent judgement, and a desire to grow. You'll work alongside experienced team members while taking ownership of meaningful work from day one, developing the confidence and skills to become a trusted partner to both clients and colleagues. We're less concerned with years of experience than we are with your ability to think critically, learn quickly, communicate professionally, and take ownership of your work. If you're someone who enjoys solving problems, thrives in a collaborative environment, and genuinely cares about doing great work, we'd love to hear from you.

Team Member Traits

Personal Characteristics

Cares greatly about their clients, coworkers, and self

Highly empathetic, positive, respectful and competitive Open-minded, curious, inclusive and trustworthy Hard-working, prompt, organized, effective, detailed, and has meticulous follow-up A passion for learning and improving A natural problem solver that identifies solutions Sense of humour Ability to think quickly and learn fast Is a team player but also knows how to work independently

Abilities & Skills

Exceptional organizational and time management skills with strong attention to detail Excellent written and verbal communication skills with a polished and professional presence Comfortable participating in discovery calls, capturing detailed notes, identifying client needs, and coordinating follow-up actions Strong written communication and presentation skills with an eye for creating polished, professional client materials Highly proficient in Google Workspace including Google Slides, Docs, Sheets, Calendar, and Meet Comfortable working within templates while also elevating presentations through creativity, attention to detail, and thoughtful formatting Ability to manage multiple priorities, deadlines, and moving pieces simultaneously in a fast-paced environment Experience using project management tools such as Asana or similar platforms is considered an asset Strong follow-up habits and the ability to proactively keep projects and conversations moving forward Comfortable working cross-functionally with both client-facing and operational teams Strong critical thinking skills with the ability to quickly understand new concepts and apply sound judgement Demonstrates curiosity, intellectual horsepower, and a genuine desire to continuously learn and improve Interest in digital marketing, advertising, influencer marketing, and agency services is a strong asset Comfortable using AI tools to create efficiencies and streamline workflows

Experience

Recent graduate or 1-2 years of professional experience in account coordination, client services, project coordination, administration, marketing, or a similar role Bachelor's degree from a recognized university is preferred Demonstrated academic achievement, internships, extracurricular leadership, or other examples of initiative are considered strong assets Experience balancing multiple priorities while maintaining exceptional attention to detail Experience creating professional presentations, reports, or client-facing materials is an asset Agency experience is considered a strong asset but is not required Experience working in fast-paced, deadline-driven environments is beneficial but not essential

Key Responsibilities

The ebbs and flows of work at an agency mean your role will be rich with variety. The right candidate will embrace the diversity of this environment and view it as an opportunity to continuously learn, build new skills, and take on increasing responsibility over time.

As an Account Coordinator, your core responsibilities will be

Client Coordination & New Business Support Support inbound inquiries and help coordinate discovery meetings with prospective clients Prepare internal notes and relevant background information ahead of discovery meetings Participate in discovery calls, capture detailed notes, identify action items, and coordinate follow-up activities Maintain accurate and organized opportunity tracking within Asana and internal systems Support the day-to-day flow of new business opportunities to ensure they move forward efficiently Presentation & Proposal Development

Use existing master templates to build polished, visually compelling program outlines and client presentations Collaborate with senior team members to tailor presentations and supporting materials to prospective client needs Bring a strong design-forward mindset to deck creation, ensuring materials are professional, organized, aesthetically strong, and client-ready Assist with updating and maintaining presentation templates and supporting collateral as needed

Post-Sale Coordination

Support the post-sale onboarding and ticketing process to ensure smooth project transitions Set up new client accounts and project workflows within Asana Coordinate internal handoffs between business development and operations teams to ensure alignment on deliverables, timelines, and client expectations Help ensure all required information is communicated clearly and accurately between internal teams

Administrative & Operational Support

Manage scheduling and calendar coordination for meetings and follow-ups

Help maintain organized documentation, meeting records, and supporting materials Proactively identify opportunities to improve workflows, organization, and internal processes Support additional coordination and operational needs across the team as required

What Success Looks Like In This Role

You consistently stay organized and proactive across multiple priorities and deadlines You build credibility through thoughtful communication, professionalism, and reliable follow-through You produce polished, visually strong presentations and materials with exceptional attention to detail You anticipate what needs to happen next and take ownership without waiting to be asked You help create a seamless bridge between business development, client services, and operations teams You demonstrate sound judgement and continue developing your understanding of our clients, services, and agency operations You bring solutions, initiative, curiosity, and positive energy to the team every day You are dependable, responsive, and someone your teammates trust to get things done

About The Influence Agency

TIA is a team of passionate digital marketing professionals specializing in custom, performance-driven campaigns. We are excited by the fast pace of the digital world and show up each day with energy, creativity, and a commitment to delivering exceptional results.

Holistic Compensation

A great workplace isn’t defined by one thing, it’s the full package. We offer a holistic compensation experience designed to elevate both how you work and how you live:

Here’s a snapshot of what comes with joining our team

Competitive base salary range: TIA reasonably expects to offer a salary between $50,000 – $58,000 for this role. The actual offer is based on experience, skills, and role alignment. Progressive compensation with meaningful bonus potential. Ongoing professional development: up to $1,000/year for industry education, plus internal continuous learning initiatives A transit-accessible office with free onsite parking (first come, first serve!) Comprehensive health benefits through RBC after probation (health, dental, paramedical, mental health) Hybrid work model: three days in-office and two days from home Catered lunches three days per week plus lots of snacks at the office A generous time off package: 20 vacation days + a paid holiday cooldown period + extended long weekends Summer Fridays: wrap mid-afternoon from late May to early September

AI Usage Disclosure

We support transparent and human-centred hiring, while championing the efficient use of AI tools and technologies to enhance our workdays.

We do not use AI to screen or shortlist resumes or make hiring decisions. AI tools may be used during the interview process for note-taking and summarization to ensure clarity and accuracy in how we review candidate conversations.

The Influence Agency is committed to equal opportunity employment. We welcome candidates of every race, ethnicity, national origin, religion, gender identity, sexual orientation, age, and ability. Diversity strengthens our team, and we proudly create a workplace where everyone can thrive.