Inside Sales Associate
About the role
INSIDE SALES ASSOCIATE
Come join the largest supplier of automation and reliability solutions in Eastern Canada. Discover what we can offer you and be the voice behind cultivating innovative ideas to help our customers reach their full potential.
Sounds exciting? Join us!
The Inside Sales Associate (ISA) plays a crucial role in advancing the success of the sales team and supporting the company’s growth objectives. They engage with existing customers to assess their needs, presenting products or services effectively, processing orders, and handling level 1 quoting and sales contracts. This position serves as a vital link between the company and its clients, aiming to deliver outstanding customer experiences and fostering enduring relationships.
WHAT YOU BRING TO THE TABLE
Sales Management
- Communicate with potential customers to understand their requirements.
- Communicate product availability, lead times, and any relevant details to customers.
- Work with sales team to ensure customers receive accurate quotes and product/service information.
- Collaborate closely with the sales team to facilitate the smooth processing of orders.
- Answer their queries and provide product information in a clear and persuasive manner.
- Highlight the unique features and benefits of our products/services to potential clients.
- Support and maintain sales, goals, and standards as communicated by the sales/operations manager.
- Update notes on customer sales as needed to keep other sales associates informed.
- Assist customers with their search for specific products.
- Generate sales from new and existing customers.
- Provide valuable feedback from customer interactions.
- Process customer orders promptly and accurately. Ensure that all order-related information is entered into our systems correctly, including product details, pricing, and delivery instructions.
Relationship Building
- Establish and nurture strong relationships with customers, becoming their go-to resource for order-related inquiries, updates, and support.
- Provide exceptional customer service by addressing order-related issues promptly.
- Foster loyalty and repeat business through exceptional customer service.
- Ensure a seamless customer experience throughout the sales process.
Pipeline Managment
- Keep accurate records of sales interactions.
- Update customer information and manage the sales pipeline using CRM software or other tools.
Product Knowledge and Market Research
- Stay updated on industry trends, market conditions, and competitor activities.
- Continuously enhance your understanding of our products/services, staying informed about new features, improvements, and updates.
- Learn and know the products and the customers.
- Provide on-the-job training to new sales employees.
WORK LOCATION: Saint John, NB
ABOUT US
Atlantic Controls’ purpose is To Help Industry Thrive in Eastern Canada. We empower our customers by collaborating with them to solve tough challenges and by providing them with the support required to deliver results. We empower people by providing our employees with the best training, tools, and work environment to help them thrive. We advance industry by providing our customers with the products, services, and technology needed to drive innovation. We also advance industry by building the best network of quality business partners.
#LI-Hybrid
In accordance with Bill 96, this job requires English proficiency to serve clients in Atlantic Canada and interact with US suppliers, ensuring effective communication and operational efficiency.
Inside Sales Associate
About the role
INSIDE SALES ASSOCIATE
Come join the largest supplier of automation and reliability solutions in Eastern Canada. Discover what we can offer you and be the voice behind cultivating innovative ideas to help our customers reach their full potential.
Sounds exciting? Join us!
The Inside Sales Associate (ISA) plays a crucial role in advancing the success of the sales team and supporting the company’s growth objectives. They engage with existing customers to assess their needs, presenting products or services effectively, processing orders, and handling level 1 quoting and sales contracts. This position serves as a vital link between the company and its clients, aiming to deliver outstanding customer experiences and fostering enduring relationships.
WHAT YOU BRING TO THE TABLE
Sales Management
- Communicate with potential customers to understand their requirements.
- Communicate product availability, lead times, and any relevant details to customers.
- Work with sales team to ensure customers receive accurate quotes and product/service information.
- Collaborate closely with the sales team to facilitate the smooth processing of orders.
- Answer their queries and provide product information in a clear and persuasive manner.
- Highlight the unique features and benefits of our products/services to potential clients.
- Support and maintain sales, goals, and standards as communicated by the sales/operations manager.
- Update notes on customer sales as needed to keep other sales associates informed.
- Assist customers with their search for specific products.
- Generate sales from new and existing customers.
- Provide valuable feedback from customer interactions.
- Process customer orders promptly and accurately. Ensure that all order-related information is entered into our systems correctly, including product details, pricing, and delivery instructions.
Relationship Building
- Establish and nurture strong relationships with customers, becoming their go-to resource for order-related inquiries, updates, and support.
- Provide exceptional customer service by addressing order-related issues promptly.
- Foster loyalty and repeat business through exceptional customer service.
- Ensure a seamless customer experience throughout the sales process.
Pipeline Managment
- Keep accurate records of sales interactions.
- Update customer information and manage the sales pipeline using CRM software or other tools.
Product Knowledge and Market Research
- Stay updated on industry trends, market conditions, and competitor activities.
- Continuously enhance your understanding of our products/services, staying informed about new features, improvements, and updates.
- Learn and know the products and the customers.
- Provide on-the-job training to new sales employees.
WORK LOCATION: Saint John, NB
ABOUT US
Atlantic Controls’ purpose is To Help Industry Thrive in Eastern Canada. We empower our customers by collaborating with them to solve tough challenges and by providing them with the support required to deliver results. We empower people by providing our employees with the best training, tools, and work environment to help them thrive. We advance industry by providing our customers with the products, services, and technology needed to drive innovation. We also advance industry by building the best network of quality business partners.
#LI-Hybrid
In accordance with Bill 96, this job requires English proficiency to serve clients in Atlantic Canada and interact with US suppliers, ensuring effective communication and operational efficiency.