Job Description Title: Spare Parts Coordinator

Id: 20529

Type: FullTime

Location: Bolton, ON

Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.

Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky TechnologiesTM Canadian manufacturing facilities and global headquarters are located in Bolton, Ontario on a large, beautiful campus located just 20 minutes north of Toronto’s Pearson International Airport. Features include a fitness and wellness center, intramural sports activities, on-site cafeteria, and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work environment and competitive total compensation package, including above market retirement savings plan and market competitive group benefits.

Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!

The North America OEM Spare Parts Customer Service team, also known as the NA OD Desk team, serves as the main contact for Husky's original equipment manufacturer spare parts. The NA OD desk team exemplifies the service outlined in the OEM mission statement and demonstrates their unwavering commitment to our customers. The role of the OD desk agent requires close collaboration with customers to ensure the accuracy of ordered parts and to provide exceptional customer service, which is crucial for maintaining a long-lasting and successful partnership.

Responsibilities

• Customer-oriented, building long-term solid customer relationships demonstrating empathy, patience, adaptability, and proactivity. And anticipate customer needs.
• Assisting customers over the phone and via emails with inquiries related to spare parts sales including identifying required part numbers, alternative components, available accessories, inventory availability and lead times.
• The primary contact for customers. Communicates with staff from different departments, such as project engineers, warehouse, and logistics, to ensure the status of orders and resolve any customer inquiries.
• Ability to multitask and use multiple systems to assist customers with spare parts sales and inquiries over the phone and via email. This includes identifying required part numbers, alternative components, available accessories, inventory availability, lead times, and product documentation.
• A change agent that demonstrates a willingness to learn and improve processes. Provide proactive updates about processes, policies, and best practices for the customers.
• Participate in ongoing continuous process improvement; find, develop, and implement.
• Maintain up-to-date knowledge of Husky Machine and Mold technology.
• Support the monitoring of the team dashboards and daily and weekly team activities to control backlog.
• Provide global support based on prevailing business initiatives on the quote/order process.

Qualifications

• Post Secondary Education (College Diploma or University Degree) preferred or 3-5 years of relevant experience.
• Previous experience in customer support via phone and email
• Highly proficient in spoken and written English, secondary and tertiary language skills a strong asset
• Must be able to work independently in a high-paced environment and be self-motivated.
• Solid technical skills experience using MS Office (Outlook, Excel, Power BI and Word)
• Excellent interpersonal, verbal, and written communication skills
• Ability to interact effectively and professionally with customers.
• Must be available to support various weekday shifts and support on weekends and after hours as the needs arise, i.e., vacation coverage and statutory holidays.
• Proficiency in Baan LN and/or Baan 4 or CRM is an asset.

Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.

Husky TechnologiesTM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.

No agency or telephone inquiries please.