In-person Office Support Coordinator Contract- East York
About the role
A Better Life for Those at Home
The Care Company is a leading provider of in-home personal support and nursing services across all ages—from seniors who want to stay independent at home, to children and young adults living with health challenges, to clients needing post-operative nursing care on demand.
Our mission is simple: help people stay safe, supported, and connected at home. Through our Make Each Day Count philosophy, we help clients return to the hobbies, activities, and daily routines they love.
We are currently hiring for an in-person Office Support Coordinator role for our day shift team. If you’re looking for an in-person job in home healthcare where you can make a real difference, this role is for you.
Position Details
- Job Title: Office Support Coordinator
- Location: 864 Millwood Road, East York,M4G 1W6 MUST be able to come to the office in-person 5 days/week.
- Schedule: Monday–Friday, 8am-4pm or 9am-5pm
- Status: Temporary full-time contract, starting January 5th, 2026
- Pay: $25 per hour
Job Summary
As the Office Support Coordinator, you will play a key role in ensuring the daily operations of the business flow smoothly. You will ensure clients receive timely and consistent home care services. You will support caregivers, coordinate schedules, manage urgent changes, and maintain accurate records using AlayaCare, our industry-leading home care software. This role will largely require supporting with phone and email communications and requires someone with previous experience managing a high volume of both.
This is an excellent opportunity for candidates seeking in-person healthcare jobs, day-time scheduling roles, and customer service work in the home care industry.
Key Responsibilities
- Schedule Management: Handle schedule changes, fill open shifts, and ensure accurate caregiver bookings.
- Phone and email support: Ensure all calls and emails are answered promptly and addressed in a timely, appropriate, and professional manor
- Client & Caregiver Communication: Respond promptly to client needs, emergencies, and service updates.
- AlayaCare Support: Provide technical and mobile app support to caregivers.
- Documentation: Maintain up-to-date and accurate information within the EMR (AlayaCare).
- Coordination: Match caregivers with clients based on needs, skills, location, and availability.
- Quality Assurance: Assist with internal audits and ensure compliance with company standards.
- Collaboration: Work with the Office Team, Coordinators, and the Care Team to ensure seamless and consistent client care.
Requirements
Education
- Secondary School Diploma required
- Certificate or diploma in Office Administration, Medical Terminology, or a related field is an asset
Experience & Skills
- Minimum 2 years of customer service experience in healthcare, home care, or a fast-paced environment
- Experience with AlayaCare or similar healthcare scheduling software is an asset
- Strong verbal and written communication skills
- Ability to troubleshoot issues with professionalism, empathy, and tact
- Excellent computer skills (Microsoft Office, EMRs, scheduling platforms)
- Ability to manage multiple tasks in a high-volume environment
- Strong attention to detail and reliable attendance
Benefits
Why Work with the Care Company?
- Purpose-Driven: Help clients maintain independence and quality of life in their homes.
- Competitive Pay: Earn $25 per hour with consistent weekday hours.
- Career Growth: Opportunities to grow within a rapidly expanding home care organization.
- Supportive Culture: Join a caring, collaborative, mission-driven team.
About The Care Company
The Care Company provides compassionate, personalized home care services that help people live safely and comfortably in the place they love most—their home. Whether it's PSW support, nursing care, pediatric home care, or post-operative recovery, we’re committed to making each day count.
Website: https://www.carecompany.com/
About The Care Company
A Better Life for Those at Home! We believe that better health care comes to you. The Care Company provides in home Personal Support and Nursing services to people of all ages. We help seniors stay living in their own homes. We provide support for children and young adults facing health challenges. We provide on demand Nursing support for anyone who needs it post operation. What really makes us special is our Make Each day Count philosophy where we help people reconnect with the hobbies and activities they might have abandoned due to health and mobility challenges.
In-person Office Support Coordinator Contract- East York
About the role
A Better Life for Those at Home
The Care Company is a leading provider of in-home personal support and nursing services across all ages—from seniors who want to stay independent at home, to children and young adults living with health challenges, to clients needing post-operative nursing care on demand.
Our mission is simple: help people stay safe, supported, and connected at home. Through our Make Each Day Count philosophy, we help clients return to the hobbies, activities, and daily routines they love.
We are currently hiring for an in-person Office Support Coordinator role for our day shift team. If you’re looking for an in-person job in home healthcare where you can make a real difference, this role is for you.
Position Details
- Job Title: Office Support Coordinator
- Location: 864 Millwood Road, East York,M4G 1W6 MUST be able to come to the office in-person 5 days/week.
- Schedule: Monday–Friday, 8am-4pm or 9am-5pm
- Status: Temporary full-time contract, starting January 5th, 2026
- Pay: $25 per hour
Job Summary
As the Office Support Coordinator, you will play a key role in ensuring the daily operations of the business flow smoothly. You will ensure clients receive timely and consistent home care services. You will support caregivers, coordinate schedules, manage urgent changes, and maintain accurate records using AlayaCare, our industry-leading home care software. This role will largely require supporting with phone and email communications and requires someone with previous experience managing a high volume of both.
This is an excellent opportunity for candidates seeking in-person healthcare jobs, day-time scheduling roles, and customer service work in the home care industry.
Key Responsibilities
- Schedule Management: Handle schedule changes, fill open shifts, and ensure accurate caregiver bookings.
- Phone and email support: Ensure all calls and emails are answered promptly and addressed in a timely, appropriate, and professional manor
- Client & Caregiver Communication: Respond promptly to client needs, emergencies, and service updates.
- AlayaCare Support: Provide technical and mobile app support to caregivers.
- Documentation: Maintain up-to-date and accurate information within the EMR (AlayaCare).
- Coordination: Match caregivers with clients based on needs, skills, location, and availability.
- Quality Assurance: Assist with internal audits and ensure compliance with company standards.
- Collaboration: Work with the Office Team, Coordinators, and the Care Team to ensure seamless and consistent client care.
Requirements
Education
- Secondary School Diploma required
- Certificate or diploma in Office Administration, Medical Terminology, or a related field is an asset
Experience & Skills
- Minimum 2 years of customer service experience in healthcare, home care, or a fast-paced environment
- Experience with AlayaCare or similar healthcare scheduling software is an asset
- Strong verbal and written communication skills
- Ability to troubleshoot issues with professionalism, empathy, and tact
- Excellent computer skills (Microsoft Office, EMRs, scheduling platforms)
- Ability to manage multiple tasks in a high-volume environment
- Strong attention to detail and reliable attendance
Benefits
Why Work with the Care Company?
- Purpose-Driven: Help clients maintain independence and quality of life in their homes.
- Competitive Pay: Earn $25 per hour with consistent weekday hours.
- Career Growth: Opportunities to grow within a rapidly expanding home care organization.
- Supportive Culture: Join a caring, collaborative, mission-driven team.
About The Care Company
The Care Company provides compassionate, personalized home care services that help people live safely and comfortably in the place they love most—their home. Whether it's PSW support, nursing care, pediatric home care, or post-operative recovery, we’re committed to making each day count.
Website: https://www.carecompany.com/
About The Care Company
A Better Life for Those at Home! We believe that better health care comes to you. The Care Company provides in home Personal Support and Nursing services to people of all ages. We help seniors stay living in their own homes. We provide support for children and young adults facing health challenges. We provide on demand Nursing support for anyone who needs it post operation. What really makes us special is our Make Each day Count philosophy where we help people reconnect with the hobbies and activities they might have abandoned due to health and mobility challenges.