Reporting directly to the Provigo Group Director, the incumbent provides administrative, analytical, and operational support to the Director and the Quebec Operations team. This role combines traditional executive support with data analysis, reporting, presentation preparation, and communication support.

The successful candidate must demonstrate strong communication, organizational, and administrative skills, while being comfortable working with data, preparing reports, and supporting business presentations. The role requires the ability to work independently, exercise sound judgment, handle sensitive and confidential information professionally, and manage multiple priorities in a fast-paced environment.

Key Responsibilities

Utilize advanced computer skills to prepare reports, documents, meeting minutes, presentations, dashboards, and other administrative materials. Compile, analyze, produce, and distribute operational reports, period-end reports, tracking documents, and dashboards to support the Quebec Operations team and ensure timely communication of information. Gather data from various sources and summarize key trends, gaps, and follow-up items for the Director and leadership team. Support the preparation of PowerPoint presentations for executives, leadership meetings, store communications, business reviews, and operational updates. Translate documents and communications from English to French to support the Quebec Operations team. Maintain tracking tools, update reports, follow up on outstanding items, and ensure information is accurate and up to date. Support stores with social media-related requests, including coordination of posts, review of content, follow-ups, and alignment with business expectations. Respond to inquiries from stores and Operations teams to resolve issues and concerns efficiently and promptly. Manage the Director’s calendar by booking meetings and calls, coordinating schedules, and organizing appointments with internal and external stakeholders. Support the planning and coordination of meetings, conferences, and events, ensuring all logistics are organized and completed successfully. Receive, sort, and prioritize communications, identify required actions and deadlines, and ensure timely follow-up. Arrange and confirm travel bookings for the Director and designated team members to support efficient planning. Perform additional administrative duties as required to support the efficient operation of the department.

Skills & Qualifications

Strong initiative, judgment, and organizational skills, with the ability to prioritize tasks, workload, projects, and competing deadlines. Proven ability to manage multiple priorities in a fast-paced environment while maintaining strong attention to detail. Strong analytical skills, with the ability to work with reports, dashboards, spreadsheets, and operational data to identify trends, summarize findings, and prepare clear reports. Advanced computer skills, including strong proficiency in Microsoft Excel, PowerPoint, Word, and Outlook. Strong PowerPoint skills, with the ability to prepare polished executive-level presentations. Excellent verbal and written communication skills, including the ability to draft, proofread, edit, and translate documents from English to French. Fully bilingual in French and English, both written and spoken. Experience managing a director’s calendar, booking calls and meetings, and coordinating schedules with internal and external stakeholders. Ability to arrange and confirm travel bookings for the Director and designated team members. Professional, tactful, diplomatic, and discreet when working with Franchise Owners, colleagues, and members of the leadership team. Adaptable and comfortable working with changing priorities, diverse personalities, and different working styles. Ability to apply established solutions to resolve problems and support process improvements. Experience supporting operational activities, store communications, or social media coordination is considered an asset.