Job Description Position: Clinical Team Lead (x2)

Department: Primary and Connected Care

Posting ID: 4516

Status: Permanent Full Time

Cite: Credit Valley Hospital or Mississauga Hospital

Role Level: AH 11.7 ($44.67-$57.90)

Hours of work: Monday-Friday (Regular Business hours)

Posted: September 16, 2025

Internal Deadline: September 23, 20225

Job Description The Clinical Team Lead (CTL) role is a clinical liaison and leadership (non-supervisory) position within the THP@Home portfolio, reporting to the Clinical Manager, Primary and Integrated Care. The successful candidate will work within a fast paced environment as a collaborative team member, both providing day-to-day operational and education support for the THP@home portfolio (site-specific) and a key position in mentoring and facilitating complex discharges. Working collaboratively with the Care Navigators and other hospital team members, the CTL supports escalated and complex discharges; identifying and working to remove barriers to timely transitions/discharges.

The primary goal of the CTL is to enhance and maintain optimal patient flow at Trillium Health Partners, while upholding high standards of patient experience, safety and quality transitions and care in the home. The CTL will maintain dual focus on supporting specific cases while maintaining a high-level oversite of the site-specific daily flow operations. This position will lend support and oversight to the timely access to services in the community and ensure timely, quality care is being provided in the home. The CTL will also support the development and roll-out of new clinical pathways and expansion within the program. The CTL understands both the hospital and community best practice for hospital flow and home care.

Qualifications

• Regulated Health Care Professional
• 2-5 years experience in an acute hospital setting
• Experience in the At Home space is essential
• Demonstrated excellence in conflict management, critical thinking, problem-solving and decision-making; be able to function in a high paced and stressful environment, while maintaining focus and composure
• Current knowledge of health care trends, government relations, relevant public policy developments; in order to assess current and future at home directions and resources
• Extensive knowledge of local community resources and initiative to proactively search new resources
• Extensive knowledge on how to effectively serve an increasingly aging and diverse population with complex medical, functional, cognitive and psychosocial needs
• Experience with EPIC and CHRIS is a strong asset
• Ability to work independently and collaboratively with a variety of internal and external stakeholders

Responsibilities Supporting Complex/escalated discharges

• The CTL will be the first line support for the Care Navigators for escalation and complex cases; providing clinical resource support. This is for patients being discharged from both hospital, as well as transition planning from THP@Home
• The CTL works collaboratively with the Care Navigators in assimilating and collecting all relevant information regarding a patient’s medical, functional, and pre-morbid situation with an eye to explore all available and appropriate resources to optimize function and success at home
• The CTL, in collaboration with the Care Navigators, will ensure and maintain high standards of comprehensive and clinical documentation. In this capacity, the focus is on ensuring all relevant issues and conversations are well documented to support care planning
• Possess expert ability to de-escalate heightened emotional situations through effective communication
• A successful candidate brings a creative and innovative approach to this position, cultivating and inspiring innovation, risk-taking and creative problem solving in the realm of discharge planning and home care

Accountability and Escalation

• The CTL regularly and routinely attends rounds to help support and optimize care
• Highlighting to Manager, any opportunities to standardize processes and practices across sites
• Provide day-to-day operational support to the THP@Home portfolio
• Appropriately escalate issues to Clinical Manager within expected timelines
• In a non-supervisory role, be able to contribute to team members performance evaluation and highlight to Clinical Manager any performance areas of focus/education

Partnership Relations

• Act as a key point of contact with our contracted community provider
• Manage and cultivate relationships with our contracted community partner
• Focus on cultivating internal partnerships with units/hospital areas, exploring opportunities capacity building and pathway development
• Support relationships and processes with external partners (OHaH, SDL, etc.)
• Supporting the development and implementation of new clinical pathways to support flow and best practice by working with internal departments and external service provider

Education/Mentorship

• Act as a mentor and preceptor for all existing and new staff through development of education, competency and performance management support
• Develop and maintain clinical orientation for new employees joining the THP@Home team
• Work with Clinical Manger to support and monitor performance management. In this capacity, provides guidance and direction to staff and assist manager to set objectives; identifying trends; implementing policies and procedures to support daily work
• Evaluate effectiveness and sustainability of new program and organizational initiatives

Data And Information Management

• The CLT will work closely with managers and project coordinators to maintain and analyze key program metrics
• Provide updates and reports at a determined interval to Manager
• Systemically use data and information to identify areas of focus and priority to achieve success with timely and safe transitions and care in the home

To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply. Candidates are selected on the basis of their skill, ability, experience and qualifications. Where these factors are relatively equal seniority shall govern providing the successful applicant. Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act. Trillium Health Partners is identified under the French Language Services Act. We thank all those who apply but only those selected for further consideration will be contacted.