Specialist, Process Improvement - Transforming Care
Top Benefits
About the role
Posting Dates: July 8, 2026 to July 14, 2026
Contract Dates: August 10, 2026 to December 31, 2026 (may end sooner or be extended)
At STEGH, we are committed to providing exceptional patient care and improving the health of our community. Our Hospital is a dynamic environment where teamwork and compassion are at the forefront of everything we do.
WHAT YOU WILL BE DOING:
The Process Improvement Specialist serves as an expert in Lean philosophy, theory and tools and reports to the Manager of Transforming Care. In addition, this position is responsible for:
Coaching, guiding and mentoring a culture of continuous improvement in the pursuit of an excellent patient care experience
Develop tools, support analysis, and implement strategies for the successful achievement of continuous improvement goals
Facilitating and engaging participants using the Lean Management system
Planning, developing and delivering education and training
Providing one-on-one coaching, mentoring and support to individual leaders, staff and improvement teams
This is a unique opportunity for a dynamic leader to showcase their strengths and talents in LEAN process improvement, process redesign, program evaluation and development. The Process Improvement Specialist will play a key leadership role in developing LEAN strategies and will work collaboratively at all levels of the organization to ensure quality service delivery.
WHAT YOU MUST HAVE:
Bachelor’s Degree (Master’s degree preferred) in Health Care Administration, Engineering, Business Administration, Quality Improvement or related field or equivalent combination of education and experience
Minimum of three (3) years’ experience in Quality and Process Improvement using LEAN methodology
Has implemented a Lean Management System, and has experience facilitating and managing QI projects, including Kaizen, 6S events, FMEA, PDSA, metrics development, process and Value Stream Mapping and other Lean tools and methods.
Experience with the Strategy Deployment
Demonstrated intermediate computer literacy in Microsoft Excel and Outlook
Familiar with conducting experience-based co-design projects
Knowledge and demonstrated experience leading change management, with the ability to apply change management principles and coach clinical teams through the change process
Demonstrated leadership and personal drive to achieve results, and the ability to focus one’s attention on accomplishing key objectives and positive outcomes for oneself and one’s team
Advanced analytical skills, with the ability to understand data sets.
Advanced written and verbal communication skills, with the ability to deliver engaging, informative and well-organized presentations
Demonstrated thoroughness and attention to detail
Understanding of computers, software, and the ability to leverage these tools in a health care setting
Advanced computer skills for Microsoft applications and productivity tools
Ability to express ideas clearly, confidently and directly and work through conflicts and differences in a respectful way
Ability to act as a mentor and understand the feelings, concerns and needs of other people, demonstrate care and interest towards them and establish and maintain productive relationships
Ability to prioritize, manage time effectively and be flexible in an active work environment
Demonstrates strong emotional intelligence and self-reflection
Effective communication and interpersonal skills with ability to positively influence others and develop trusting internal and external relationships
Physical ability to carry out the essential duties of the position
Ability to regularly attend work in accordance with the Attendance Support Program
Acceptable performance record that is aligned with STEGH values and code of conduct
WHAT WE PREFER YOU TO HAVE:
Healthcare and Industry experience
Lean Six Sigma Training
Yellow or Green Belt
HOURS:
The successful candidate will work Monday – Friday (37.5 hours weekly) with a willingness to adjust their schedule to meet the needs of the organization.
WHAT’S IN IT FOR YOU?
Health Care of Ontario Pension Plan (HOOPP)
Full-Time Status: Paid vacation and a comprehensive benefits plan
Part-Time Status: Percentage of earnings in lieu of vacation/benefits
Training and development opportunities
Access to our Health and Wellness 360 Program, including an onsite social worker
Yoga, stretching, mindfulness sessions, and much more!
Access to a walking track, exercise circuits and the hospital gym
An opportunity to contribute to a compassionate, diverse, and talented workplace
Be a part of a team environment where ideas for continuous improvement are encouraged and heard
Ready to Join the Team? Apply today!
*This posting is to fill an existing vacancy within the organization
About St. Thomas Elgin General Hospital
St. Thomas Elgin General Hospital (STEGH) is an award winning 179-bed facility dedicated to providing an excellent patient care experience for every patient, every time. STEGH provides comprehensive 24-hour coverage in Internal Medicine, Surgery, Obstetrics, Pediatrics, Anesthesia, Emergency, Mental Health and Family Medicine. As a fully accredited hospital, we are proud to serve the city of St Thomas and all eight municipalities within the County of Elgin.
More than 1,000 professionals work at STEGH, including over 200 credentialed Professional Staff who provide in-hospital care ensuring that we provide the highest quality of care to each and every patient that walks through our doors. Patient and staff safety is a major priority and fostering this safety culture is integrated in all that we do. We pride ourselves on being a diverse and equal opportunity employer, committed to the well-being of our employees. We continuously invest in ways to enhance work/life balance and improve accessibility.
Our range of hospital services include, emergency medicine, mental health (in-patient and out-patient), a surgical program, cardio respiratory services, sleep studies, palliative care, chemotherapy, diagnostic imaging, education programs, pediatrics, obstetrics, and much more.
The Hospital participates in the Southwestern Ontario Medical Education Network as a community hospital training centre for residents in OB/Gyn, Pediatrics, Emergency Medicine, Surgery, Family Medicine, Internal Medicine, Hospitalists, Anesthesiology, and Maxillofacial Surgery.
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Specialist, Process Improvement - Transforming Care
Top Benefits
About the role
Posting Dates: July 8, 2026 to July 14, 2026
Contract Dates: August 10, 2026 to December 31, 2026 (may end sooner or be extended)
At STEGH, we are committed to providing exceptional patient care and improving the health of our community. Our Hospital is a dynamic environment where teamwork and compassion are at the forefront of everything we do.
WHAT YOU WILL BE DOING:
The Process Improvement Specialist serves as an expert in Lean philosophy, theory and tools and reports to the Manager of Transforming Care. In addition, this position is responsible for:
Coaching, guiding and mentoring a culture of continuous improvement in the pursuit of an excellent patient care experience
Develop tools, support analysis, and implement strategies for the successful achievement of continuous improvement goals
Facilitating and engaging participants using the Lean Management system
Planning, developing and delivering education and training
Providing one-on-one coaching, mentoring and support to individual leaders, staff and improvement teams
This is a unique opportunity for a dynamic leader to showcase their strengths and talents in LEAN process improvement, process redesign, program evaluation and development. The Process Improvement Specialist will play a key leadership role in developing LEAN strategies and will work collaboratively at all levels of the organization to ensure quality service delivery.
WHAT YOU MUST HAVE:
Bachelor’s Degree (Master’s degree preferred) in Health Care Administration, Engineering, Business Administration, Quality Improvement or related field or equivalent combination of education and experience
Minimum of three (3) years’ experience in Quality and Process Improvement using LEAN methodology
Has implemented a Lean Management System, and has experience facilitating and managing QI projects, including Kaizen, 6S events, FMEA, PDSA, metrics development, process and Value Stream Mapping and other Lean tools and methods.
Experience with the Strategy Deployment
Demonstrated intermediate computer literacy in Microsoft Excel and Outlook
Familiar with conducting experience-based co-design projects
Knowledge and demonstrated experience leading change management, with the ability to apply change management principles and coach clinical teams through the change process
Demonstrated leadership and personal drive to achieve results, and the ability to focus one’s attention on accomplishing key objectives and positive outcomes for oneself and one’s team
Advanced analytical skills, with the ability to understand data sets.
Advanced written and verbal communication skills, with the ability to deliver engaging, informative and well-organized presentations
Demonstrated thoroughness and attention to detail
Understanding of computers, software, and the ability to leverage these tools in a health care setting
Advanced computer skills for Microsoft applications and productivity tools
Ability to express ideas clearly, confidently and directly and work through conflicts and differences in a respectful way
Ability to act as a mentor and understand the feelings, concerns and needs of other people, demonstrate care and interest towards them and establish and maintain productive relationships
Ability to prioritize, manage time effectively and be flexible in an active work environment
Demonstrates strong emotional intelligence and self-reflection
Effective communication and interpersonal skills with ability to positively influence others and develop trusting internal and external relationships
Physical ability to carry out the essential duties of the position
Ability to regularly attend work in accordance with the Attendance Support Program
Acceptable performance record that is aligned with STEGH values and code of conduct
WHAT WE PREFER YOU TO HAVE:
Healthcare and Industry experience
Lean Six Sigma Training
Yellow or Green Belt
HOURS:
The successful candidate will work Monday – Friday (37.5 hours weekly) with a willingness to adjust their schedule to meet the needs of the organization.
WHAT’S IN IT FOR YOU?
Health Care of Ontario Pension Plan (HOOPP)
Full-Time Status: Paid vacation and a comprehensive benefits plan
Part-Time Status: Percentage of earnings in lieu of vacation/benefits
Training and development opportunities
Access to our Health and Wellness 360 Program, including an onsite social worker
Yoga, stretching, mindfulness sessions, and much more!
Access to a walking track, exercise circuits and the hospital gym
An opportunity to contribute to a compassionate, diverse, and talented workplace
Be a part of a team environment where ideas for continuous improvement are encouraged and heard
Ready to Join the Team? Apply today!
*This posting is to fill an existing vacancy within the organization
About St. Thomas Elgin General Hospital
St. Thomas Elgin General Hospital (STEGH) is an award winning 179-bed facility dedicated to providing an excellent patient care experience for every patient, every time. STEGH provides comprehensive 24-hour coverage in Internal Medicine, Surgery, Obstetrics, Pediatrics, Anesthesia, Emergency, Mental Health and Family Medicine. As a fully accredited hospital, we are proud to serve the city of St Thomas and all eight municipalities within the County of Elgin.
More than 1,000 professionals work at STEGH, including over 200 credentialed Professional Staff who provide in-hospital care ensuring that we provide the highest quality of care to each and every patient that walks through our doors. Patient and staff safety is a major priority and fostering this safety culture is integrated in all that we do. We pride ourselves on being a diverse and equal opportunity employer, committed to the well-being of our employees. We continuously invest in ways to enhance work/life balance and improve accessibility.
Our range of hospital services include, emergency medicine, mental health (in-patient and out-patient), a surgical program, cardio respiratory services, sleep studies, palliative care, chemotherapy, diagnostic imaging, education programs, pediatrics, obstetrics, and much more.
The Hospital participates in the Southwestern Ontario Medical Education Network as a community hospital training centre for residents in OB/Gyn, Pediatrics, Emergency Medicine, Surgery, Family Medicine, Internal Medicine, Hospitalists, Anesthesiology, and Maxillofacial Surgery.