Job Title: Field Service Coordinator / Supervisor

Reports To: Parts and Service Manager

Direct Reports: Six

Works with: Sales, Customers, Operations, Administration, Customer Service, Engineering, Parts, and Service

Pay Type: Salary

Overtime: Non-Exempt

Job Summary:

We are seeking a Field Service Coordinator/Supervisor to lead our service team, ensuring efficient operations and exceptional customer support. This role oversees scheduling, performance, and on-site service activities, including installation, troubleshooting, and maintenance. The ideal candidate will provide technical guidance, train field staff, and drive effective service delivery to maximize customer satisfaction.

This is an opportunity for someone to lead a skilled service team to deliver efficient operations, provide expert technical support, and enhance our already outstanding customer experience.

Duties and Responsibilities:

Key Responsibilities:

• Supervise, train, and support service staff to meet performance and customer satisfaction goals.

• Oversee daily operations, ensuring work is completed efficiently and safely.

• Monitor quality of service delivery and implement improvements where necessary.

• Handle escalated customer issues and resolve professionally.

• Schedule and assign service calls, tasks to staff.

• Maintain accurate records of service activities, metrics, and reports.

• Ensure compliance with company policies, safety standards, and regulatory requirements.

• Collaborate with other departments (sales, operations, technical teams) to ensure seamless customer experience.

Skills and Competencies:

• Strong leadership and team management skills.

• Excellent customer service and communication abilities (written and verbal).

• Ability to handle escalated customer issues calmly and effectively.

• Solid organizational and time management skills.

• Proficiency with relevant software or systems.

• Knowledge of safety and compliance standards related to the industry.

• Problem-solving and decision-making abilities.

• Flexibility to work extended hours or weekends when required.

Education and Experience:

• 3–5 years of experience in service operations, customer service, supervisory role.

• Industry-specific experience (e.g., automotive, maintenance, technical support) strongly preferred.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

We are committed to providing accommodation for persons with disabilities. If you require accommodation at any stage of the application process or want more information on our accommodation policies, please contact HR@omori-na.com.

As part of our hiring process, we may use AI tools to help screen applications. These tools are used only to support our recruiters, and every application will still be reviewed by a member of our hiring team.

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

All employees are expected to comply with applicable laws, regulations, and company policies.