Top Benefits
About the role
Who you are
- You are genuinely motivated by our mission to help schools and educators. You take personal pride in turning a user’s stressful morning into a success story
- You have a can-do attitude, with a bias for action, and you want to be part of a growing, motivated team
- You’re comfortable with ambiguity and enjoy the challenge of a fast-moving, scaling environment where things change quickly
- You’re the person who catches the small mistake before it becomes a big problem. You understand that in education, the details matter
- You can explain complex things simply. Whether you’re on a call with a head teacher or emailing an educator, your tone is always professional, empathetic, and clear
- You can keep a cool head when the inbox is busy, knowing exactly which fire to put out first without losing your focus
- You have a background in Customer Service or Success (especially in a tech-led environment)
- You have experience in the education sector
- You’ve used support tools like Zendesk, Intercom, or HubSpot and are a Google Suite pro
What the job involves
- Reports to: Customer Support Team Lead
- We’re looking for a Customer Support Representative who cares as much about education as we do. Our mission is to ensure that no classroom is left without a leader, and this role is at the heart of making that happen every single day
- When a school is short-staffed or a teacher is facing a last-minute hurdle during the morning rush, you are the person who steps in to help
- This isn’t just about clearing a ticket queue; it’s about providing calm, expert guidance when it matters most. As we continue to scale, we need someone who thrives in a fast-paced environment and takes pride in solving real-world problems for our community. If you’re a high-energy communicator who loves taking ownership and wants to see the direct impact of your work on schools and educators, you’ll fit right in
- Delivering Exceptional Support
- Own the frontline communication with schools and educators via phone, email, and text, providing calm and efficient solutions when they need them most
- Manage the support inbox and internal channels with precision, ensuring every query is handled promptly, and nothing falls through the cracks
- Driving Continuous Improvement
- Contribute to our growing Knowledge Base, turning common questions into self-serve resources that empower our users and make our team more efficient
- Identify recurring pain points or trends in user queries and recommend process improvements that directly enhance the school and educator experience
- Collaborating Globally
- Partner closely with our US-based teams to resolve complex issues, ensuring a seamless and consistent experience for our global community
- Document and escalate technical or systemic issues, working as the "eyes and ears" on the ground to help our product team prioritize what to fix next
The application process
- Intro Call (15 mins): A brief chat with our Talent team to discuss your background, the role, and what you’re looking for in your next move
- Role-Focused Interview (60 mins): A deeper dive into your experience, skills, and motivations. This session ends with a mock phone call, giving you a chance to show us how you’d handle a typical school or educator query in real-time
- Values Conversation (30 mins): A final chat with the team focused on alignment with our mission and culture. It’s a great chance for you to ask us anything about life at Zen
Benefits
- Macbook and tech equipment provided
- Regular "lunch 'n' learns" every month on a range of topics
- Investment in your professional development
- Regular socials
- Ownership in the company
- 25 days of holidays + all UK public holidays off
- Central London dog-friendly office with perks like fresh fruit, bike parking, showers, and an on-site gym and café
- Life insurance
- Vitality health insurance and benefits
- Pension scheme
- Health benefits (Zen pays 75% of premiums) including vision and dental
- Cycle to Work Scheme
- Electric Car Scheme
Not the right fit? Search for Customer Support Representative jobs in Vancouver
About Zen Educate
At Zen our mission is to change the world of education recruitment. Schools spend over £2bn a year on agency staff, with over £600m per year of that spent on fees that go straight to recruitment agencies. So far, we've saved UK schools over £27m in supply teaching recruitment costs, and that number grows every day, allowing schools to invest further into children’s wellbeing and attainment.
We're not just redefining recruitment; we’re upskilling our supply staff to provide the highest quality teachers and TAs to schools. Each supply staff member is Level 2 Safeguarding trained, guaranteeing the safety and wellbeing of children in your school.
Using our online platform, schools can access hundreds of fully vetted high-quality teacher & TA profiles, who they can book instantly at the click of a button. We don't stop at just providing a platform – we have a dedicated school success team here to support you every step of the way. When you succeed, we succeed!
Similar Jobs
Top Benefits
About the role
Who you are
- You are genuinely motivated by our mission to help schools and educators. You take personal pride in turning a user’s stressful morning into a success story
- You have a can-do attitude, with a bias for action, and you want to be part of a growing, motivated team
- You’re comfortable with ambiguity and enjoy the challenge of a fast-moving, scaling environment where things change quickly
- You’re the person who catches the small mistake before it becomes a big problem. You understand that in education, the details matter
- You can explain complex things simply. Whether you’re on a call with a head teacher or emailing an educator, your tone is always professional, empathetic, and clear
- You can keep a cool head when the inbox is busy, knowing exactly which fire to put out first without losing your focus
- You have a background in Customer Service or Success (especially in a tech-led environment)
- You have experience in the education sector
- You’ve used support tools like Zendesk, Intercom, or HubSpot and are a Google Suite pro
What the job involves
- Reports to: Customer Support Team Lead
- We’re looking for a Customer Support Representative who cares as much about education as we do. Our mission is to ensure that no classroom is left without a leader, and this role is at the heart of making that happen every single day
- When a school is short-staffed or a teacher is facing a last-minute hurdle during the morning rush, you are the person who steps in to help
- This isn’t just about clearing a ticket queue; it’s about providing calm, expert guidance when it matters most. As we continue to scale, we need someone who thrives in a fast-paced environment and takes pride in solving real-world problems for our community. If you’re a high-energy communicator who loves taking ownership and wants to see the direct impact of your work on schools and educators, you’ll fit right in
- Delivering Exceptional Support
- Own the frontline communication with schools and educators via phone, email, and text, providing calm and efficient solutions when they need them most
- Manage the support inbox and internal channels with precision, ensuring every query is handled promptly, and nothing falls through the cracks
- Driving Continuous Improvement
- Contribute to our growing Knowledge Base, turning common questions into self-serve resources that empower our users and make our team more efficient
- Identify recurring pain points or trends in user queries and recommend process improvements that directly enhance the school and educator experience
- Collaborating Globally
- Partner closely with our US-based teams to resolve complex issues, ensuring a seamless and consistent experience for our global community
- Document and escalate technical or systemic issues, working as the "eyes and ears" on the ground to help our product team prioritize what to fix next
The application process
- Intro Call (15 mins): A brief chat with our Talent team to discuss your background, the role, and what you’re looking for in your next move
- Role-Focused Interview (60 mins): A deeper dive into your experience, skills, and motivations. This session ends with a mock phone call, giving you a chance to show us how you’d handle a typical school or educator query in real-time
- Values Conversation (30 mins): A final chat with the team focused on alignment with our mission and culture. It’s a great chance for you to ask us anything about life at Zen
Benefits
- Macbook and tech equipment provided
- Regular "lunch 'n' learns" every month on a range of topics
- Investment in your professional development
- Regular socials
- Ownership in the company
- 25 days of holidays + all UK public holidays off
- Central London dog-friendly office with perks like fresh fruit, bike parking, showers, and an on-site gym and café
- Life insurance
- Vitality health insurance and benefits
- Pension scheme
- Health benefits (Zen pays 75% of premiums) including vision and dental
- Cycle to Work Scheme
- Electric Car Scheme
Not the right fit? Search for Customer Support Representative jobs in Vancouver
About Zen Educate
At Zen our mission is to change the world of education recruitment. Schools spend over £2bn a year on agency staff, with over £600m per year of that spent on fees that go straight to recruitment agencies. So far, we've saved UK schools over £27m in supply teaching recruitment costs, and that number grows every day, allowing schools to invest further into children’s wellbeing and attainment.
We're not just redefining recruitment; we’re upskilling our supply staff to provide the highest quality teachers and TAs to schools. Each supply staff member is Level 2 Safeguarding trained, guaranteeing the safety and wellbeing of children in your school.
Using our online platform, schools can access hundreds of fully vetted high-quality teacher & TA profiles, who they can book instantly at the click of a button. We don't stop at just providing a platform – we have a dedicated school success team here to support you every step of the way. When you succeed, we succeed!