Who you are

• 7+ years of hands-on UX research experience, including at least 3 years in a senior or staff-level role driving strategy in complex product areas
• Deep experience with mixed methods research: strong qualitative craft and working knowledge of quantitative techniques, including survey design and basic statistics
• Demonstrated success owning end-to-end research for multi-surface or multi-product ecosystems, ideally in fintech, trading, or similarly complex financial domains
• Proven track record of influencing senior stakeholders and shaping product roadmaps through research in fast-paced, ambiguous environments
• Ability to translate nuanced, sometimes conflicting data into clear, prioritized recommendations
• Excellent communication and storytelling skills, with experience presenting to leadership and broad, cross-functional audiences
• Strong collaboration skills and experience partnering closely with Product Management, Design, and Engineering
• You’ll be embedded within a specific MetaMask product team, collaborating daily with PMs, designers, engineers, product marketers, and data partners
• You’ll report into the broader UX Research function, contributing to shared standards, knowledge repositories, and cross-lane initiatives
• You’ll operate with a high degree of ownership and autonomy, responsible for prioritizing research that delivers maximum impact for both users and the business

What the job involves

• As a Staff UX Researcher on the MetaMask team, you will own and lead the end-to-end research process for a complex product area that covers trading and personal finance
• You will generate decision-quality insights that de-risk bets, shape product strategy, and accelerate execution across multiple product surfaces
• This is a high-impact, senior IC role for someone who is equally comfortable designing rigorous studies, synthesizing across data sources, and influencing senior stakeholders in a fast-moving environment
• Plan, design, and execute full-cycle research (discovery, evaluative, generative, and strategic) using both qualitative and quantitative methods
• Select and tailor the right methods (e.g., interviews, diary studies, usability tests, surveys, concept testing) to answer high-priority questions for the product and design team
• Deliver robust, timely insights that are tightly aligned with product milestones and decision points
• Communicate insights in compelling, digestible ways (presentations, workshops, artifacts, dashboards, narratives) tailored to different audiences, from Independent Contributors to Executives
• Establish and evolve research best practices, processes, and templates that scale
• Partner with Product, Design, Marketing, Data, and Engineering leads at MetaMask to define research questions, success criteria, and learning roadmaps
• Translate complex findings into clear, actionable recommendations that directly influence roadmaps, feature definitions, and UX decisions
• Identify and articulate trade-offs, risks, and opportunities grounded in user behavior and market context
• Champion user-centered thinking in planning and prioritization forums, ensuring user impact is considered alongside technical and business constraints
• Work across product lanes, and with other UX Researchers, to uncover shared user needs, overlapping journeys, friction points, and systemic UX issues
• Help maintain a Continuous Discovery program that builds a durable, always-on understanding of MetaMask (and future) users
• Contribute to a program of Designer Enablement; training designers, PMs and marketers to self-serve their own evaluative research. This involves coaching stakeholders and creating lightweight frameworks, guidelines, and tools
• Mentor and support other researchers and cross-functional partners in sharpening research questions, methods, and interpretation

Benefits

• Equity - We believe in ownership and want everyone to have a stake in our future success, that’s why you’ll receive equity when you join us
• Recognized in the blockchain and Web3 ecosystem - Working at ConsenSys is a tremendous reference for your career. You’ll join a network of entrepreneurs and technologists that extends across the global crypto ecosystem
• Continuous learning & opportunities - We provide ongoing growth and development through on-the-job learning, and the ConsenSys Advance Program which includes full access to Coursera, bespoke and technical learning programs and ConsenSys Academy our world-class blockchain and Ethereum program
• Unlimited vacation holidays - We value downtime to recharge and reset, ensuring everyone at ConsenSys has work/life balance. In addition, company-wide we participate in “zero productivity” days to take a break from work, shut down, and sit back and relax
• Flexible working arrangements - With our global workforce we have fine-tuned asynchronous working which means we have a lot of flexibility in the structure of when we work and how we work together
• Remote first - You’ll be joining a team based all over the world. Providing the unique opportunity to work with people from across 6 continents