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Service Now Mapping Specialist (34736)

Edmonton, Alberta
Senior Level
Contract

About the role

  • 5+ years hands-on experience working with the ServiceNow platform, including configuration and technical implementation within enterprise environments
  • 3+ years of ServiceNow ITOM experience, specifically focused on Service Mapping and Discovery
  • Proven experience designing, building, and validating Application Service Maps in complex enterprise environments
  • Strong understanding and practical use of Common Service Data Model (CSDM 4.0 / 5.0) including Application Services and Business Application relationships
  • Hands-on experience configuring and troubleshooting Service Mapping patterns using Pattern Designer
  • Experience working with ServiceNow CMDB, Discovery, and Identification & Reconciliation Engine (IRE) to maintain accurate configuration data
  • Ability to troubleshoot service mapping failures related to credentials, network connectivity, firewall constraints, discovery patterns, and CMDB data quality issues
  • Working knowledge of infrastructure discovery protocols and networking fundamentals (WMI, SSH, SNMP, TCP/IP, firewalls, load balancers such as F5)
  • Experience collaborating with application, infrastructure, and network teams to validate dependencies and map end-to-end application services
  • Experience working in large enterprise or government environments with legacy systems and partially documented applications

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About Myticas Consulting

Staffing and Recruiting
5001-10,000

Myticas Consulting is a proven industry-leading IT Staffing and Recruitment organization, with active locations in major North American cities such as Ottawa Ontario, Chicago Illinois, and Atlanta Georgia.

Our large team of IT recruitment and sales professionals have over 50+ years of combined experience providing the highest quality of Telecommunication Engineering, ERP and IT Software Development resources, to both Public and Private sector enterprise level environments.

Here at Myticas, we strive to continually provide unmatched quality of IT resources, that prove to stand the test of time, and go above and beyond all project expectations and deliverables.

The "motto"​ at Myticas is not only to work with you, but to understand what success really looks like for your organization, and to deliver the IT staffing needs that matter most to increasing both the functionality and efficiency of your environment.

With our evolving expertise in Telecom, ERP, DW/BI and EAI resources, and a guaranteed replacement program for all our partners, the defined win-win scenario has never been presented in a more simple manner.

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