About the role
Union/Affiliation:
C.U.P.E. Local 3338
Pay range:
$2,330.80 to $2,638.86 bi-weekly
SFU Department Descr:
IT Services
Position Grade:
9
of openings:
1
Biweekly Hours:
70
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
As part of the IT Infrastructure Services department, the Network Operations Centre (NOC) installs, maintains and supports the networking, Wi-Fi, and phone systems for the University. Situated in the SFU Burnaby Data Centre, the NOC team also provides support for the electrical, cooling and building management systems used by both the SFU administrative and research computing systems.
About the Role
The Network Operator receives, prioritizes, responds to, and documents requests and trouble tickets related to data communication problems on the University's customized institutional network supporting 15,000 workstations and100 computer servers for a community of 25,000, as well as voice systems, security systems, and 40 remote departmental computing environments on a switched broadband network connecting the University's three campuses and Data Centres. The incumbent also monitors the security, infrastructure, and operation of the University's Data Centres; processes moves, additions, and changes to network connections and assists with moves, additions, and changes to servers and equipment; conducts network tests; troubleshoots first level network problems; configures switch ports; modifies network configurations; and maintains the safety, security, organization, and cleanliness of the Data Centres. The Network Operator is a member of a 24/7 coverage team covering day, afternoon, night, and weekend shifts.
The ideal candidate is detail-oriented and a technically adept professional with strong foundations in networking, troubleshooting, and operational support. Demonstrates excellent analytical and problem-solving skills, with the ability to diagnose and resolve issues in complex campus and data centre environments. Possesses solid knowledge of network infrastructure, Wi‑Fi technologies, network monitoring tools, and structured network cabling. Maintains a proactive, hands-on approach and follows established procedures with precision. Communicates effectively and collaborates well within team environments. Adaptable and dependable, with a strong commitment to service reliability, safety, and continuous improvement in a fast-paced operational setting. Able to participate in an on-call rotation for overnight and weekend support.
Full
Not the right fit? Search for Network Operator jobs in Burnaby, BC
About Simon Fraser University
As Canada’s engaged university, SFU works with communities, organizations and partners to create, share and embrace knowledge that improves life and generates real change. We deliver a world-class education with lifelong value that shapes change-makers, visionaries and problem-solvers. We connect research and innovation to entrepreneurship and industry to deliver sustainable, relevant solutions to today’s problems. With campuses in British Columbia’s three largest cities – Vancouver, Burnaby and Surrey – SFU has eight faculties that deliver 193 undergraduate degree programs and 127 graduate degree programs to more than 35,000 students. The university now boasts more than 160,000 alumni residing in 143 countries.
Similar Jobs
About the role
Union/Affiliation:
C.U.P.E. Local 3338
Pay range:
$2,330.80 to $2,638.86 bi-weekly
SFU Department Descr:
IT Services
Position Grade:
9
of openings:
1
Biweekly Hours:
70
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
As part of the IT Infrastructure Services department, the Network Operations Centre (NOC) installs, maintains and supports the networking, Wi-Fi, and phone systems for the University. Situated in the SFU Burnaby Data Centre, the NOC team also provides support for the electrical, cooling and building management systems used by both the SFU administrative and research computing systems.
About the Role
The Network Operator receives, prioritizes, responds to, and documents requests and trouble tickets related to data communication problems on the University's customized institutional network supporting 15,000 workstations and100 computer servers for a community of 25,000, as well as voice systems, security systems, and 40 remote departmental computing environments on a switched broadband network connecting the University's three campuses and Data Centres. The incumbent also monitors the security, infrastructure, and operation of the University's Data Centres; processes moves, additions, and changes to network connections and assists with moves, additions, and changes to servers and equipment; conducts network tests; troubleshoots first level network problems; configures switch ports; modifies network configurations; and maintains the safety, security, organization, and cleanliness of the Data Centres. The Network Operator is a member of a 24/7 coverage team covering day, afternoon, night, and weekend shifts.
The ideal candidate is detail-oriented and a technically adept professional with strong foundations in networking, troubleshooting, and operational support. Demonstrates excellent analytical and problem-solving skills, with the ability to diagnose and resolve issues in complex campus and data centre environments. Possesses solid knowledge of network infrastructure, Wi‑Fi technologies, network monitoring tools, and structured network cabling. Maintains a proactive, hands-on approach and follows established procedures with precision. Communicates effectively and collaborates well within team environments. Adaptable and dependable, with a strong commitment to service reliability, safety, and continuous improvement in a fast-paced operational setting. Able to participate in an on-call rotation for overnight and weekend support.
Full
Not the right fit? Search for Network Operator jobs in Burnaby, BC
About Simon Fraser University
As Canada’s engaged university, SFU works with communities, organizations and partners to create, share and embrace knowledge that improves life and generates real change. We deliver a world-class education with lifelong value that shapes change-makers, visionaries and problem-solvers. We connect research and innovation to entrepreneurship and industry to deliver sustainable, relevant solutions to today’s problems. With campuses in British Columbia’s three largest cities – Vancouver, Burnaby and Surrey – SFU has eight faculties that deliver 193 undergraduate degree programs and 127 graduate degree programs to more than 35,000 students. The university now boasts more than 160,000 alumni residing in 143 countries.