Business Analyst, Sales Operations
Top Benefits
About the role
Location: Remote | Canada
Type: Full time | permanent
Team: BEO - Business Enablement Office
Ateko, backed by Bell Canada, delivers IT solutions across five platforms: ServiceNow, Salesforce, AWS, Microsoft Azure and Google. Beyond implementation, our personalized services and continued support helps connect teams, streamline processes, and remove barriers.
The result: our services are in demand and our teams are growing. If you’re motivated by this momentum, we are hiring!
YOUR IMPACT
You won’t be stuck in maintenance mode. As a Business Analyst, you will play a key role in bridging the gap between business objectives and technical implementation. You collaborate with cross-functional teams, primarily Technology and Sales, to understand business requirements, analyze data, and provide actionable insights to inform decision-making.
YOUR TEAM
We hire top-tier talent and give them the space to shine. We are looking for individuals passionate about creating best-in-class tools and processes, ready to embark on a transformative journey with our Business Enablement Office (BEO). Our goal is to reshape the way we do business by building innovative solutions to better support our operations. Together, we aim to shape strategic platforms that will drive sustainable, long-term growth.
WHAT TO EXPECT
Your day to day will look like this:
- Collaborate with stakeholders to gather and document business requirements, ensuring a thorough understanding of objectives and desired outcomes.
- Work closely with Salesforce architects and developers to design scalable solutions.
- Translate business needs into functional specifications and work closely with development teams to lead to successful implementation.
- Define and document user stories, acceptance criteria, and processes.
- Identify opportunities to automate and optimize business processes using Salesforce features.
- Assist in developing training and providing end-user support for new tools, processes, and systems during and post deployment.
THE EXPERIENCE WE ARE LOOKING FOR
The following experience will help you succeed in this role. However, if you don’t meet all these criteria, we will be happy to consider your application, because we’re looking for potential first.
- Mandatory proficiency in French and English, both spoken and written.
- At least 3-5 years of business analysis experience, ideally with Salesforce or similar CRM platforms.
- Strong understanding of sales processes and operations.
- Advanced analytical skills to collect, organize, analyze, and interpret complex datasets.
- Experience with Agile methodologies (Scrum) and ability to work independently in a fast‑paced environment.
Assets: Salesforce configuration experience, Salesforce Business Analyst certification, consulting or digital transformation background.
OUR OFFER
- Remote work: The choice is yours, work from home or from one of our offices.
- Vacation: Everyone at Ateko has at least 4 weeks of vacation and 5 personal days.
- Insurance: You’re covered as of your first day of work and have 3 policies to choose from (Ateko pays half of the coverage fee).
- Telemedicine: Ateko covers your access to the Dialogue app, which offers virtual healthcare and mental health support.
- Group RRSP: If you contribute, Ateko will match up to 2% of your annual salary.
- Professional development: Your goals are part of our journey. From certification pathways to cutting-edge learning programs, we help you make sure you’re always leveling up.
We’re building a culture where diverse perspectives fuel creativity, and collaboration drives breakthroughs.
NEXT STEPS
- Apply! We consider applications as they come in, and you will hear from us no matter what the decision.
- If we move ahead, a recruiter will invite you to a first interview over Teams.
- If there is a fit with the role we will invite you to meet the direct team (1 to 3 interviews depending on the role).
- We’ve reached the offer stage!
ACCESSIBILITY
We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@ateko.com to make arrangements.
If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@ateko.com.
About Ateko, backed by Bell Canada
Headquartered in Canada, backed by Bell, and delivering services globally, Ateko delivers IT Services that connect departments, streamline workflows and eliminate bottlenecks.
We maximize client value across 5 platforms: ServiceNow, Salesforce, AWS, Microsoft Azure and Google. Our commitment extends far beyond implementation—we deliver personalized service and ongoing support, ensuring the right resources are always at your disposal to drive tangible business outcomes.
We excel at creating seamless end-to-end workflows by integrating solutions with existing practices, ultimately simplifying the client experience. Through our innovative Inside/Outside Strategy, we continuously push boundaries while maintaining operational excellence.
Business Analyst, Sales Operations
Top Benefits
About the role
Location: Remote | Canada
Type: Full time | permanent
Team: BEO - Business Enablement Office
Ateko, backed by Bell Canada, delivers IT solutions across five platforms: ServiceNow, Salesforce, AWS, Microsoft Azure and Google. Beyond implementation, our personalized services and continued support helps connect teams, streamline processes, and remove barriers.
The result: our services are in demand and our teams are growing. If you’re motivated by this momentum, we are hiring!
YOUR IMPACT
You won’t be stuck in maintenance mode. As a Business Analyst, you will play a key role in bridging the gap between business objectives and technical implementation. You collaborate with cross-functional teams, primarily Technology and Sales, to understand business requirements, analyze data, and provide actionable insights to inform decision-making.
YOUR TEAM
We hire top-tier talent and give them the space to shine. We are looking for individuals passionate about creating best-in-class tools and processes, ready to embark on a transformative journey with our Business Enablement Office (BEO). Our goal is to reshape the way we do business by building innovative solutions to better support our operations. Together, we aim to shape strategic platforms that will drive sustainable, long-term growth.
WHAT TO EXPECT
Your day to day will look like this:
- Collaborate with stakeholders to gather and document business requirements, ensuring a thorough understanding of objectives and desired outcomes.
- Work closely with Salesforce architects and developers to design scalable solutions.
- Translate business needs into functional specifications and work closely with development teams to lead to successful implementation.
- Define and document user stories, acceptance criteria, and processes.
- Identify opportunities to automate and optimize business processes using Salesforce features.
- Assist in developing training and providing end-user support for new tools, processes, and systems during and post deployment.
THE EXPERIENCE WE ARE LOOKING FOR
The following experience will help you succeed in this role. However, if you don’t meet all these criteria, we will be happy to consider your application, because we’re looking for potential first.
- Mandatory proficiency in French and English, both spoken and written.
- At least 3-5 years of business analysis experience, ideally with Salesforce or similar CRM platforms.
- Strong understanding of sales processes and operations.
- Advanced analytical skills to collect, organize, analyze, and interpret complex datasets.
- Experience with Agile methodologies (Scrum) and ability to work independently in a fast‑paced environment.
Assets: Salesforce configuration experience, Salesforce Business Analyst certification, consulting or digital transformation background.
OUR OFFER
- Remote work: The choice is yours, work from home or from one of our offices.
- Vacation: Everyone at Ateko has at least 4 weeks of vacation and 5 personal days.
- Insurance: You’re covered as of your first day of work and have 3 policies to choose from (Ateko pays half of the coverage fee).
- Telemedicine: Ateko covers your access to the Dialogue app, which offers virtual healthcare and mental health support.
- Group RRSP: If you contribute, Ateko will match up to 2% of your annual salary.
- Professional development: Your goals are part of our journey. From certification pathways to cutting-edge learning programs, we help you make sure you’re always leveling up.
We’re building a culture where diverse perspectives fuel creativity, and collaboration drives breakthroughs.
NEXT STEPS
- Apply! We consider applications as they come in, and you will hear from us no matter what the decision.
- If we move ahead, a recruiter will invite you to a first interview over Teams.
- If there is a fit with the role we will invite you to meet the direct team (1 to 3 interviews depending on the role).
- We’ve reached the offer stage!
ACCESSIBILITY
We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@ateko.com to make arrangements.
If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@ateko.com.
About Ateko, backed by Bell Canada
Headquartered in Canada, backed by Bell, and delivering services globally, Ateko delivers IT Services that connect departments, streamline workflows and eliminate bottlenecks.
We maximize client value across 5 platforms: ServiceNow, Salesforce, AWS, Microsoft Azure and Google. Our commitment extends far beyond implementation—we deliver personalized service and ongoing support, ensuring the right resources are always at your disposal to drive tangible business outcomes.
We excel at creating seamless end-to-end workflows by integrating solutions with existing practices, ultimately simplifying the client experience. Through our innovative Inside/Outside Strategy, we continuously push boundaries while maintaining operational excellence.