Hub-1 Associate Manager (new)

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary
Reporting to the Hub Manager and working closely with Unit Heads, the Associate Manager supports the effective administration of the Hub’s academic and research programs, to ensure smooth daily operations and advance long-term priorities.

With a diverse portfolio that includes human resources support, leading administrative and technical staff, facilities coordination, health and safety compliance, budgeting, communications, and event planning, the Associate Manager plays a key role in keeping the Hub’s operations aligned with the Faculty of Arts and Science and Queen’s University standards. The role also contributes to strategic planning and process improvement through data-driven analysis and collaboration with stakeholders.

This position is ideal for a proactive, detail-oriented professional with strong organizational, problem-solving, and communication skills. The Associate Manager provides critical support to the Hub Manager, helping the Hub operate efficiently and achieve its academic and institutional goals.

Job Description
KEY RESPONSIBILITIES

Academic Operations Management

• Support the administration of graduate, undergraduate, and research programs within the Hub by coordinating administrative requirements and ensuring alignment with program needs and priorities in collaboration with relevant stake holders.

• Coordinate academic support processes, including Teaching Assistant assignments, student awards, grade submission, curriculum changes, and academic timetabling in consultation with the Hub Manager.

• Evaluate and optimize administrative workflows within the Hub to improve efficiency, service quality, and operational effectiveness.

• Support ancillary and non-credit programming, including Hub events and donor-related initiatives.

Human Resources Management

• Supervise, plan, assign, and oversee the work of administrative and technical staff (unionized and non-unionized), ensuring appropriate workload distribution.

• Provide support to faculty members in recruiting research support staff, visiting scholars, and post-doctoral fellows.

• Foster an inclusive and respectful work environment that encourages collaboration, accountability, and the integration of diverse perspectives in decision making.

Facilities Management

• Oversee and coordinate digital initiatives within the Hub, including adoption of new administrative technologies, platforms for collaboration, and supporting faculty and staff in technology adaptation.

• Support compliance with Environmental Health and Safety regulations by assisting lab safety procedures, safety audits, and helping maintain safety documentation. Collaborate with, and when appropriate liaise on behalf of, the Hub’s designated Safety Officer.

Financial Management

• Support the management and preparation of Hub-wide financial operations including operating budget, research accounts, and trust and endowment funds, in coordination with the Hub Manager and relevant stakeholders.

• Contribute to monitoring compliance with university financial policies, internal controls, and audit requirements, helping to identify and address potential risks or irregularities.

• Contribute to identifying opportunities for process improvement and support the adoption of systems and tools that enhance efficiency and reporting accuracy.

Communications and Marketing

• Partner with Unit Heads and leadership teams to create integrated communications and public relations plans that enhance the Hub’s visibility, reputation and alignment with University priorities.

• Represent the Hub on faculty- and university-wide committees and working groups, lead or contribute to special projects as assigned. Oversee the creation and coordination of marketing and promotional materials, including digital content, social media, websites, newsletters, and event communications to support outreach, recruitment, and engagement efforts.

• Oversee initiatives aimed at enhancing graduate and undergraduate student engagement, support services, and collaboration with Faculty or SGSPA student service offices, as appropriate.

REQUIRED BACKGROUND:

• University degree.

• 5 to 7 years of progressively responsible management experience, preferably in a university or other academic environment, with demonstrated success in supervising diverse teams and supporting financial, operational, and strategic initiatives.

• Sound knowledge of university structures, policies, regulations, strategic priorities, and administrative systems.

• Demonstrated experience supporting and promoting equity, diversity, inclusion within the workplace.

• Experience collecting, analysing, and using data to inform actions and decision making.

• Experience supporting the planning, monitoring, and management of budgets to ensure effective allocation and use of resources.

• Proven ability to engage and communicated effectively with diverse internal and external stakeholders s, fostering collaboration and managing relationships effectively within unionized or complex organizational environments.

• Consideration may be given to an equivalent combination of education and experience.

SPECIAL SKILLS:

• Advanced analytical, interpretive, and problem-solving abilities, with proven to synthesize information from diverse sources to support informed decision-making.

• High emotional intelligence with the ability to handle sensitive situations with diplomacy and maintain constructive relationships across diverse stakeholder groups.

• Excellent oral and written communication with the ability to influence and collaborate without direct authority.

• Demonstrated ability to foster an inclusive, collaborative and service-oriented work environment.

• Initiative, flexibility, and resourcefulness to work independently at a high level

• Sound judgement, tact, and discretion in decision-making and professional interactions.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

Skills

• Decision Making

• Financial Analysis

• Human Resources

• Judgment

• Process Improvement

Reference

424845