Position Summary:

This position is responsible for verifying, documenting, removing and reconciling counts/assets and

monitoring the day-to-day activities of the count team while contributing to a safe and welcoming work

environment for all employees. Under the general supervision of the Manager, Cage & Count, this role

ensures adherence to all policies and procedures and positively contributes to an entrepreneurial culture

that is nimble, energized and growth oriented, motivates and leads by example and provides a learning

environment. Above all else, must be aligned with, and promote, Shorelines Casinos culture and

philosophy of creating a great, memorable experience for our guests and colleagues.

Primary Responsibilities

• Exceeds guest expectations by providing outstanding customer service.
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
• Provides leadership, direction and mentoring to the count team while providing continuous coaching for success to achieve high performance.
• Assists in the implementation of the departmental strategic plans.
• Assesses team member performance, aids in short & long-term goal settings, identifies areas of improvement, and provides performance reviews to human resources and senior managers
• Monitors count teams; provides input for employee performance objectives and evaluations
• Prepares count room, drop boxes, cash cassettes and drop carts
• Verifies, documents and reconciles all counts including bank reconciliations and interim balances; provides reports
• Reports all discrepancies and suspicious cash and cash equivalents
• Facilitates all departmental training for new hires and executes additional training for procedural changes or updates as directed by the Department /Operations lead.
• Ensures all team members complete online training modules prior to beginning in a new role and

refresher training as assigned.

• Responds to, resolves or escalates count issues
• Performs regular preventative maintenance on count equipment as per schedule
• Communicates effectively with all appropriate operational departments
• Complies with licensing laws, health and safety and other statutory regulations
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies and employees
• Coaches a team of engaged team members who care passionately about the business, site operations, and delivering a great guest experience.
• Responsible for managing the performance of the count team by providing feedback and supporting the overall contribution to the departmental deliverables.
• Addresses issues that arise in a timely manner by conducting coaching conversations, issuing corrective actions, and participating in discipline meetings while following the collective agreement/company policy.
• Stewards workplace health, safety and wellness with a focus on employee education & training, workplace inspections and accident prevention not reaction.
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
• Takes an active role in the recruitment process by liaising with Human Resources and participating in job fairs, screening candidates, and conducting interviews as required.
• Performs other duties as assigned or directed

Education & Qualification Requirements

• People-focused and committed to service excellence

• Proactive and solution-oriented with a drive to succeed

• Secondary School Diploma; Post-Secondary education an asset.

• Minimum 2 years of experience in high volume cash handling

• Minimum 1 year supervisory experience

• Smart Serve certification

• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

• French is an asset but not required

Working Environment Considerations:

Regular casino and back-office environment, standing or sitting for long periods of time, non-traditional work hours.

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.