OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

The opportunity

This position provides hands-on technical support, addressing all problems ensuring delivery of consistent, quality customer service across the organization. This position also participates in white glove service for executives and events You are great at: Deploying and recovering of computer equipment Ordering of IT equipment and peripherals Preparing equipment for shipping and receiving and cataloging returned equipment Owning and managing problems and issues from start to finish Maintain accurate counts and record of on hand equipment Managing tasks and resources relating to projects and service support tickets Delivering clear and concise support documentation, identifying areas of inefficiency and recommending changes Critical Thinking: Identifying risk and problems and recommending solutions into complex situations Creativity: Providing ideas and suggestions clearly and concisely Building Relationships: Building networks with people in your and other business areas and work together to deliver results Regularly reporting the ongoing status of projects and activities as assigned Effectively communicating, managing, and escalating of issues Processing of user account creation / modifications & terminations for various systems Providing the highest level of customer support for executives with limited time Sharing knowledge and experience with other members of the team Driving projects to improve team service What it takes: Customer service orientation and interpersonal skills English communication skills, both written and verbal Strong independent problem solving and decision-making abilities Ability to work individually as well as contribute to a global team environment Proficient with both MAC and all Windows operating system software and hardware Advanced troubleshooting for all types of technical service requests and issues involving computers, network, all smartphones / tablets, AV systems, enterprise applications / systems Organized with an ability to prioritize multiple projects and tasks in a fast-paced environment Capable of handling a challenging, real-time environment with strong and quick troubleshooting capabilities Standard 40-hour work week with regular business hours of 8:30am– 5:00pm EST There may be a requirement to manage email outside of business hours for business needs Occasional travel to other offices

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off. Salary Range: $67,900 - 101,900; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted. AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.