Top Benefits
About the role
Who you are
- Bachelor’s degree in Risk Management, Business, Finance, or a related field
- 3–5+ years of experience in operational or technical risk management, ideally within financial services or highly regulated industries
- Deep familiarity with risk and controls frameworks, issue management lifecycle, and cross-functional risk mitigation
- Demonstrated ability to lead complex, high-stakes projects across technical and non-technical teams
- Strong written and verbal communication, analytical thinking, and stakeholder engagement
- Experience navigating regulatory requirements and supporting compliance readiness
- Flexibility to support incident response and critical operations outside of standard business hours, including on-call rotations during peak periods
- Certifications in risk management (CRMA, CIA, or equivalent) preferred but not required
- Experience in the servicing space (e.g., customer support, fraud ops, dispute resolution) is a plus but not required
What the job involves
- We're looking for a strategic and action-oriented Operations Risk Specialist II to join our Operations team and strengthen our risk management foundation as we scale
- This role will serve as a key partner across Operations, Product, Engineering, Legal, and Compliance, owning the strategy and execution of incident and issue management while building risk frameworks that protect our customers, agents, and business
- You’ll champion the customer, merchant, and agent experience while navigating regulatory and operational complexity
- Whether managing an urgent incident, evaluating systemic control gaps, or influencing cross-functional partners to prioritize fixes, you bring clarity, calm, and a solutions mindset
- If you thrive in ambiguity, excel at cross-functional influence, and have a passion for operational rigor, this is the role for you
- Lead incident and issue management processes, ensuring rapid triage, root cause analysis, customer harm mitigation, and timely cross-functional remediation. Represent Operations in incidents of varying severity, offering both immediate response coordination and long-term control design recommendations. Build and maintain a scalable risk framework that prioritizes high-risk areas and drives control improvements in partnership with Product, Engineering, Legal, Compliance, and other teams
- Collaborate with Legal and Compliance to support regulatory reporting and ensure all incidents meet applicable requirements
- Establish and run control testing and risk assessments to evaluate the effectiveness of operational and technical controls
- Develop tools and strategies to improve risk visibility, data normalization, and process automation
- Provide concise risk reporting and status updates to senior leadership
- Assess risk in technical systems, third-party vendors, and internal processes; define mitigation strategies and ensure timely execution
- Foster a risk-aware culture and serve as a subject matter expert on operational and technical risk across the organization
- Partner with your Manager and team members to support team morale, development, and shared purpose through active coaching and engagement
- Lead and contribute to risk-related initiatives across cross-functional programs, audits, and regulatory reviews
Benefits
- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off: Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth
About Affirm
At Affirm, we’re using today’s technology to bring significant disruptive innovation to the financial industry. We focus on improving the lives of consumers by delivering simple, honest and transparent financial products.
We have roles across a variety of teams, including engineering, product, finance, operations, revenue, marketing, people and more.
A note to applicants: Fake job and recruiting scams are on the rise. Affirm will never ask you to pay any upfront fees or send you any checks to purchase equipment during any part of the recruiting process. Affirm only uses legitimate company email address domains (either “@affirm.com” or "@us.greenhouse-mail.io”) to communicate with candidates via email.
We have roles across a variety of teams, including engineering, product, finance, operations, revenue, marketing, people and more.
Affirm is also proud to be a remote-first company! Attracting great people starts by finding talent in different places. That's why we built remote work into the DNA of how we do business—but if an office space is more your style, we have offices in Chicago, New York City, Pittsburgh, San Francisco, and Toronto.
Not to mention we have comprehensive and award-winning benefits that were made for you.
Interested in learning more? Check out our careers page and apply today!
Visit affirm.com/careers for more information.
A note to applicants: Fake job and recruiting scams are on the rise. Affirm will never ask you to pay any upfront fees or send you any checks to purchase equipment during any part of the recruiting process. Affirm only uses legitimate company email address domains (either “@affirm.com” or "@us.greenhouse-mail.io”) to communicate with candidates via email.
Top Benefits
About the role
Who you are
- Bachelor’s degree in Risk Management, Business, Finance, or a related field
- 3–5+ years of experience in operational or technical risk management, ideally within financial services or highly regulated industries
- Deep familiarity with risk and controls frameworks, issue management lifecycle, and cross-functional risk mitigation
- Demonstrated ability to lead complex, high-stakes projects across technical and non-technical teams
- Strong written and verbal communication, analytical thinking, and stakeholder engagement
- Experience navigating regulatory requirements and supporting compliance readiness
- Flexibility to support incident response and critical operations outside of standard business hours, including on-call rotations during peak periods
- Certifications in risk management (CRMA, CIA, or equivalent) preferred but not required
- Experience in the servicing space (e.g., customer support, fraud ops, dispute resolution) is a plus but not required
What the job involves
- We're looking for a strategic and action-oriented Operations Risk Specialist II to join our Operations team and strengthen our risk management foundation as we scale
- This role will serve as a key partner across Operations, Product, Engineering, Legal, and Compliance, owning the strategy and execution of incident and issue management while building risk frameworks that protect our customers, agents, and business
- You’ll champion the customer, merchant, and agent experience while navigating regulatory and operational complexity
- Whether managing an urgent incident, evaluating systemic control gaps, or influencing cross-functional partners to prioritize fixes, you bring clarity, calm, and a solutions mindset
- If you thrive in ambiguity, excel at cross-functional influence, and have a passion for operational rigor, this is the role for you
- Lead incident and issue management processes, ensuring rapid triage, root cause analysis, customer harm mitigation, and timely cross-functional remediation. Represent Operations in incidents of varying severity, offering both immediate response coordination and long-term control design recommendations. Build and maintain a scalable risk framework that prioritizes high-risk areas and drives control improvements in partnership with Product, Engineering, Legal, Compliance, and other teams
- Collaborate with Legal and Compliance to support regulatory reporting and ensure all incidents meet applicable requirements
- Establish and run control testing and risk assessments to evaluate the effectiveness of operational and technical controls
- Develop tools and strategies to improve risk visibility, data normalization, and process automation
- Provide concise risk reporting and status updates to senior leadership
- Assess risk in technical systems, third-party vendors, and internal processes; define mitigation strategies and ensure timely execution
- Foster a risk-aware culture and serve as a subject matter expert on operational and technical risk across the organization
- Partner with your Manager and team members to support team morale, development, and shared purpose through active coaching and engagement
- Lead and contribute to risk-related initiatives across cross-functional programs, audits, and regulatory reviews
Benefits
- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off: Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth
About Affirm
At Affirm, we’re using today’s technology to bring significant disruptive innovation to the financial industry. We focus on improving the lives of consumers by delivering simple, honest and transparent financial products.
We have roles across a variety of teams, including engineering, product, finance, operations, revenue, marketing, people and more.
A note to applicants: Fake job and recruiting scams are on the rise. Affirm will never ask you to pay any upfront fees or send you any checks to purchase equipment during any part of the recruiting process. Affirm only uses legitimate company email address domains (either “@affirm.com” or "@us.greenhouse-mail.io”) to communicate with candidates via email.
We have roles across a variety of teams, including engineering, product, finance, operations, revenue, marketing, people and more.
Affirm is also proud to be a remote-first company! Attracting great people starts by finding talent in different places. That's why we built remote work into the DNA of how we do business—but if an office space is more your style, we have offices in Chicago, New York City, Pittsburgh, San Francisco, and Toronto.
Not to mention we have comprehensive and award-winning benefits that were made for you.
Interested in learning more? Check out our careers page and apply today!
Visit affirm.com/careers for more information.
A note to applicants: Fake job and recruiting scams are on the rise. Affirm will never ask you to pay any upfront fees or send you any checks to purchase equipment during any part of the recruiting process. Affirm only uses legitimate company email address domains (either “@affirm.com” or "@us.greenhouse-mail.io”) to communicate with candidates via email.