QUI NOUS SOMMES

En matière de santé, nous sommes constamment en quête de la meilleure solution. C’est d’ailleurs notre raison d’être. En 1957, notre fondateur, William Wilkinson, pharmacien de profession, a vu une mère renoncer à ses propres médicaments, au détriment de sa santé, pour pouvoir acheter ceux de sa fille malade. Il savait qu’il existait une meilleure solution. Il a alors mis sur pied le premier régime d’assurance médicaments en Amérique du Nord, et c’est ainsi qu’est née GreenShield, une entreprise sans but lucratif qui a pour mission de promouvoir une meilleure santé pour tous les Canadiens et Canadiennes.

RESPONSABILITÉS

• Assurer l’implantation et l’intégration des groupes dans l’entreprise en veillant à ce que la transition se déroule de façon efficace et harmonieuse.
• Agir comme principale personne-ressource pour l’intermédiaire de marché et le consultant ou la consultante pour toute demande de recours hiérarchique ou de coordination avant la transition finale vers l’équipe de gestion des comptes.
• S’assurer que tout est prêt pour la transition (p. ex., facturation, paiements et garanties) avant la date de lancement prévue.
• Garantir la résolution rapide des problèmes et le respect des attentes du client pendant la transition.
• Avec l’aide du ou de la responsable de l’implantation, assurer le suivi du groupe au cours du premier mois pour détecter tout problème lié à l’administration du régime ou aux réclamations.
• Effectuer les codages de système et contrôles de qualité des données à l’aide des rapports pour garantir l’exactitude des données du groupe et des employés ou employées dans la plateforme.
• Signaler les écarts de taux au ou à la responsable de l’implantation et assurer le suivi de la résolution.
• Réaliser les livrables des projets des clients, y compris les trousses de bienvenue des personnes adhérentes et les trousses d’administration de régime, le cas échéant.
• Agir comme principale personne-ressource, établir des relations avec les intermédiaires et leurs clients, offrir un excellent service et mener des consultations en personne sur l’ensemble des produits.
• Présenter des solutions efficaces et opportunes en fonction des besoins et des objectifs des clients.
• Assurer la liaison entre les clients et les équipes internes et veiller à la satisfaction des clients.
• Assurer la formation destinée à l’administrateur du régime avec le client et coordonner la transition vers l’équipe de service.

QUALITÉS RECHERCHÉES

• Diplôme universitaire
• Une à trois années d’expérience professionnelle dans le domaine de l’assurance collective, de l’administration de régimes et du service à la clientèle
• Connaissance du secteur de l’assurance collective au Canada
• Capacité de communiquer clairement l’information à un large public, de saisir les questions des clients et de communiquer l’information technique avec efficacité

ATOUTS

• Maîtrise de la suite Microsoft Office
• Solides compétences écrites et verbales et excellente présentation
• Motivation et capacité de mener plusieurs tâches de front avec des délais serrés et l’emphase sur les résultats
• Aptitude à apprendre rapidement et vivacité d’esprit
• Bilinguisme (français et anglais)

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

• The Implementation Specialist will be responsible for the implementation and onboarding of groups with the company ensuring an efficient and seamless transition.
• First point of contact for the Advisor/Executive Benefit Consultant, escalations, and coordination before final transition to the Account Management team.
• Ensure completion and set up including billing, payment and benefit packages delivered before go live date.
• Project-based work that ensures the client’s expectations are met during transition with all issues being resolved quickly.
• With the support of the Implementation Manager, monitors the group in month one for any unexpected administration or claim issues.
• Performs multiple system coding and data quality checks using validation and reports to ensure the set-up completion of group and employee data in administration and claiming platform is accurate
• Escalates rate discrepancies immediately to Implementation Manager and tracks resolution
• Completes project deliverables including member welcome packages and Plan Administrator kits as required
• Be the primary point of contact, provide excellent service and build relationships with advisors and their clients; provide face to face consultation to advisors and clients on suite of products
• Ensure the timely and successful delivery of solutions based on client needs and objectives
• Liaise between clients and internal teams and is responsible for keeping the clients satisfied
• Conducts plan administrator training with the client and coordinates any transition to service team

WHO WE'RE LOOKING FOR

• University Degree, or Diploma required
• Or equivalent professional experience in Group Insurance Administration, or Customer Service preferred
• 1-3 years of Group Insurance or Benefits Administration experience
• Knowledge of the Canadian group insurance industry
• Ability to communicate information clearly to a broad audience and understand users’ questions and effectively disseminate technical information

NICE TO HAVEs

• Proficient in Microsoft Office
• Strong written, verbal and presentation skills
• Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented.
• Fast learner and quick thinker
• Bilingualism in English and French

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.