POSITION SUMMARY: 

Reporting to the General Manager, the Production Specialist is a technical, customer-facing role focused on production print equipment and supporting both internal teams and clients.

In this position, you will serve as the subject matter expert for Ricoh production devices, ensuring optimal performance, and supporting sales and service teams, and helping customers get the most out of their equipment.

If you enjoy working with advanced print technology, solving technical challenges, and delivering excellent customer support, we’d love to hear from you!

RESPONSIBILITIES:

• Install, configure, and support Ricoh production print equipment

• Provide advanced troubleshooting and technical support in production environments

• Work closely with the sales team on demos, pre-sales support, and solution design

• Train customers on equipment use, workflows, and best practices

• Support colour management, finishing options, and workflow software

• Support service technicians with escalations and complex technical issues

• Build and maintain strong relationships with key production print clients

• Stay current with Ricoh technologies, software, and industry trends

QUALIFICATIONS:

• Experience with production print systems in Print-to-Pay environments (Ricoh preferred)

• Strong understanding of print workflows, colour management, and finishing processes

• Solid technical aptitude with networks and print software

• Customer-focused mindset with strong communication skills

• Ability to work independently and as part of a team

• Ability to work safely in a fast-paced environment while following safety protocols

• Valid driver’s license (local travel required)

ADDITIONAL INFORMATION:

This a full-time, permanent position offering a competitive compensation package, including extended health and dental benefits, and a company vehicle or travel allowance. Salary will be based on experience.

Relocation assistance may be available for candidates considering a move to the Okanagan region.

If you’re passionate about production print technology and want to be a part of a growing team, we encourage you to apply. Only candidates selected for an interview will be contacted.

Okanagan Office Systems is a division of the Tle’ Nax T’awei Group (TTG) and is affiliated with the Teslin Tlingit Council (TTC). The TTG encourages TTC citizens and their spouses and family to take advantage of the TTG’s preferential hiring policy.