Patient Engagement & Retention Specialist
Top Benefits
About the role
See if you are our next:
PATIENT ENGAGEMENT & RETENTION SPECIALIST / CLINICAL COUNSELOR | Toronto Working in clinic a TLC Laser Eye Centre (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.
Join our team, where our Great Place to Work ® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.
A Look At Your Benefits
- You are eligible to receive a bonus.
- You have a permanent full-time position (40hrs/week).
- You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days & 1 wellness day.
- You benefit from group insurance, telemedicine & RRSP match.
- You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.
Your tasks at a glance
- You present treatment options to prospective patients.
- You provide accurate information to patients regarding surgery, pricing, and scheduling.
- You manage and address patient questions accurately, concisely, and in a timely manner.
- You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
- You are proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks such as results tracking, reporting, follow-ups, and managing patient-related activities.
A clear view of your assets
- You have an interest in the medical field and have a passion for delivering excellent customer service.
- You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
- Your experience as an account manager or sales representative is considered an asset.
- You have the desire to succeed while helping customers achieve their goals.
- You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
- You find it easy to connect with others and quickly build trust.
- Schedule: You have flexible work availability Monday to Friday (8:00 am-4:30 pm).
From our point of view Whatever your profile, we are above all looking for someone beyond the CV, since you can benefit from in-house training. Only your motivation and your desire to learn are part of our selection criteria.
About TLC Laser Eye Centers
We are North America’s largest LASIK provider. More than 2.2 million LASIK procedures have been performed at TLC Laser Eye Centers. Our exceptionally experienced surgeons, with the help of North America’s largest network of affiliated optometrists, aim to safely take away the limitations and inconvenience of glasses and contact lenses.
What Makes TLC Laser Eye Centers Different?
We are North America’s largest LASIK provider, having performed more than 2.2 million laser vision correction procedures since our founding nearly 20 years ago.
We are a longstanding leader in LASIK technology. Because safety and effectiveness are so important to us, we’ve made significant investments in the cutting-edge laser technology we know you deserve.
Only TLC offers the TLC Lifetime Commitment®. In the unlikely event a LASIK enhancement is needed down the road, as your eyes change, this program provides qualified patients no-charge, same-technology enhancement procedures for life. This commitment will be honored at any of our participating LASIK eye centers across the United States and Canada.
The ways in which we work with our patients’ primary eye doctors, both before and after their LASIK procedure, are unique. We believe this team-based care helps ensure a safer and more effective surgical outcome.
More than 7,000 doctors have chosen TLC for their own laser vision correction procedures– the ultimate endorsement.
Patient Engagement & Retention Specialist
Top Benefits
About the role
See if you are our next:
PATIENT ENGAGEMENT & RETENTION SPECIALIST / CLINICAL COUNSELOR | Toronto Working in clinic a TLC Laser Eye Centre (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.
Join our team, where our Great Place to Work ® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.
A Look At Your Benefits
- You are eligible to receive a bonus.
- You have a permanent full-time position (40hrs/week).
- You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days & 1 wellness day.
- You benefit from group insurance, telemedicine & RRSP match.
- You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.
Your tasks at a glance
- You present treatment options to prospective patients.
- You provide accurate information to patients regarding surgery, pricing, and scheduling.
- You manage and address patient questions accurately, concisely, and in a timely manner.
- You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
- You are proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks such as results tracking, reporting, follow-ups, and managing patient-related activities.
A clear view of your assets
- You have an interest in the medical field and have a passion for delivering excellent customer service.
- You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
- Your experience as an account manager or sales representative is considered an asset.
- You have the desire to succeed while helping customers achieve their goals.
- You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
- You find it easy to connect with others and quickly build trust.
- Schedule: You have flexible work availability Monday to Friday (8:00 am-4:30 pm).
From our point of view Whatever your profile, we are above all looking for someone beyond the CV, since you can benefit from in-house training. Only your motivation and your desire to learn are part of our selection criteria.
About TLC Laser Eye Centers
We are North America’s largest LASIK provider. More than 2.2 million LASIK procedures have been performed at TLC Laser Eye Centers. Our exceptionally experienced surgeons, with the help of North America’s largest network of affiliated optometrists, aim to safely take away the limitations and inconvenience of glasses and contact lenses.
What Makes TLC Laser Eye Centers Different?
We are North America’s largest LASIK provider, having performed more than 2.2 million laser vision correction procedures since our founding nearly 20 years ago.
We are a longstanding leader in LASIK technology. Because safety and effectiveness are so important to us, we’ve made significant investments in the cutting-edge laser technology we know you deserve.
Only TLC offers the TLC Lifetime Commitment®. In the unlikely event a LASIK enhancement is needed down the road, as your eyes change, this program provides qualified patients no-charge, same-technology enhancement procedures for life. This commitment will be honored at any of our participating LASIK eye centers across the United States and Canada.
The ways in which we work with our patients’ primary eye doctors, both before and after their LASIK procedure, are unique. We believe this team-based care helps ensure a safer and more effective surgical outcome.
More than 7,000 doctors have chosen TLC for their own laser vision correction procedures– the ultimate endorsement.