About the role
The role
Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight . Join us and be a part of the future of interactive entertainment!
At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law. As a Help desk technician, you will be responsible for providing technical support and assistance to end-users within the organization, reporting to the IT Director and Service Desk Team Lead. This role involves troubleshooting hardware and software issues, resolving technical problems, and ensuring a high level of customer satisfaction. This position is fully onsite .
In this role you will :
- Respond to user inquiries and provide technical support via teams, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and applications.
- Assist with the setup and deployment of new equipment.
- Maintain accurate records of issues and resolutions using a ticketing system.
- Provide training and guidance to users on software and hardware usage.
- Ensure timely follow-up and closure of all support requests.
- Stay updated with the latest technology trends and best practices.
- Ensures that global IT Security Policies are followed & maintained.
- Exceptionally available to work outside regular business hours (emergency and maintenance work).
What we're looking for :
- College Diploma in Computer technology or equivalent.
- Minimum of 3 years of proven experience as a Helpdesk Technician or in a similar role in a windows environment.
- Ability to work independently and customer-oriented with a focus on providing exceptional service.
- Strong knowledge of Windows and Mac operating systems.
- Excellent problem-solving and communication skills.
- Strong organizational skills and attention to detail.
- Ability to communicate and read in French is considered an asset.
- Strong communication skills in English spoken and written.
About Behaviour Interactive
Behaviour Interactive is the largest Canadian gaming studio, with more than 1,300 employees worldwide. Behaviour is best known for its flagship franchise, the multiplayer survival horror game Dead by Daylight™, which has entertained over 60 million players across multiple platforms. The studio is currently expanding its portfolio of original IP with multiple projects. Behaviour has also established itself as one of the world’s foremost providers of external development services. The company has partnered with many of the gaming industry’s leaders, including Microsoft, Sony, EA, Warner, Netflix, and Take-Two, among many others. Over 30 years, Behaviour has developed an unparalleled, award-winning culture. The company was named one of the Best Places To Work in Canada by GamesIndustry.biz, and has been recognized with Deloitte Canada’s Enterprise Fast 15 and Best Managed Company awards. Headquartered in Montreal, Behaviour has expanded its global presence with studios in Toronto (Behaviour Toronto), Seattle (Midwinter Entertainment), and the United Kingdom (Behaviour UK – North and Behaviour UK – South) and in Rotterdam (Behaviour Rotterdam). For more information, visit www.bhvr.com.
About the role
The role
Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight . Join us and be a part of the future of interactive entertainment!
At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law. As a Help desk technician, you will be responsible for providing technical support and assistance to end-users within the organization, reporting to the IT Director and Service Desk Team Lead. This role involves troubleshooting hardware and software issues, resolving technical problems, and ensuring a high level of customer satisfaction. This position is fully onsite .
In this role you will :
- Respond to user inquiries and provide technical support via teams, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and applications.
- Assist with the setup and deployment of new equipment.
- Maintain accurate records of issues and resolutions using a ticketing system.
- Provide training and guidance to users on software and hardware usage.
- Ensure timely follow-up and closure of all support requests.
- Stay updated with the latest technology trends and best practices.
- Ensures that global IT Security Policies are followed & maintained.
- Exceptionally available to work outside regular business hours (emergency and maintenance work).
What we're looking for :
- College Diploma in Computer technology or equivalent.
- Minimum of 3 years of proven experience as a Helpdesk Technician or in a similar role in a windows environment.
- Ability to work independently and customer-oriented with a focus on providing exceptional service.
- Strong knowledge of Windows and Mac operating systems.
- Excellent problem-solving and communication skills.
- Strong organizational skills and attention to detail.
- Ability to communicate and read in French is considered an asset.
- Strong communication skills in English spoken and written.
About Behaviour Interactive
Behaviour Interactive is the largest Canadian gaming studio, with more than 1,300 employees worldwide. Behaviour is best known for its flagship franchise, the multiplayer survival horror game Dead by Daylight™, which has entertained over 60 million players across multiple platforms. The studio is currently expanding its portfolio of original IP with multiple projects. Behaviour has also established itself as one of the world’s foremost providers of external development services. The company has partnered with many of the gaming industry’s leaders, including Microsoft, Sony, EA, Warner, Netflix, and Take-Two, among many others. Over 30 years, Behaviour has developed an unparalleled, award-winning culture. The company was named one of the Best Places To Work in Canada by GamesIndustry.biz, and has been recognized with Deloitte Canada’s Enterprise Fast 15 and Best Managed Company awards. Headquartered in Montreal, Behaviour has expanded its global presence with studios in Toronto (Behaviour Toronto), Seattle (Midwinter Entertainment), and the United Kingdom (Behaviour UK – North and Behaviour UK – South) and in Rotterdam (Behaviour Rotterdam). For more information, visit www.bhvr.com.