Top Benefits
About the role
About Calian
At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.
Job Type: Full Time
Position Overview
We are looking for a Service Desk Technician L1 to join our IT team and provide Tier 1 technical support to internal users. In this role, you will serve as a primary point of contact for employees requiring technical assistance and will support a variety of hardware, software, and Microsoft 365-related issues in a fast-paced and collaborative environment.
This position is an excellent opportunity for someone who enjoys problem-solving, customer support, and continuous learning while building hands-on experience within a growing IT team.
Responsibilities
- Provide Tier 1 technical support to internal customers for hardware, software, and system-related issues
- Perform hardware and software configuration, support, and troubleshooting
- Provide support for Adobe, Autodesk, Chrome, and Microsoft Office 365 Suite including Outlook, Teams, and OneDrive
- Adhere to cybersecurity best practices in daily support activities
- Maintain a basic understanding of networking and cabling
- Support workstation lifecycle management including coordination with OEM support vendors
- Identify, research, and resolve technical issues of moderate complexity
- Take ownership of service requests and ensure satisfactory resolution
- Escalate issues internally and externally when required
- Coordinate with team members and departments to resolve technical problems
- Respond to telephone, email, and in-person support requests
- Document, track, and monitor open support cases
- Provide accurate and effective solutions to customer issues
- Maintain detailed documentation within an ITIL-based ticketing system
- Maintain hardware and software asset inventory information
- Identify opportunities for process improvements and workflow efficiencies
- Remain current with industry trends through formal and informal learning
- Ability to lift up to 40 lbs
- Ability to travel and work evenings or weekends as required
- Participate in after-hours on-call support rotation
Qualifications
- Post-secondary diploma in Information Technology or equivalent experience
- Minimum of two years of experience as an IT Technician or equivalent experience
- Experience working with an ITIL-based ticketing system
- Experience in a Windows Active Directory environment
- Experience with Microsoft Office Suite
- Experience with Microsoft Windows 10
- Experience with Microsoft Server Administration (2016 to 2019) is considered an asset
- Experience with Microsoft Office 365 is considered an asset
- Experience with VOIP phone systems is considered an asset
- Experience supporting smartphones including iPhone and Android devices is considered an asset
- Experience with Intel-based servers including HP ProLiant and Dell PowerEdge is considered an asset
Additional Requirements
- Ability to identify straightforward technical issues and apply standard procedures and processes to resolve them
- Ability to recognize when escalation is required and collaborate with senior team members
- Ability to work effectively in a fast-paced environment with competing priorities
Compensation
$50,000 – $55,000
Position Type
We have 1 full-time permanent position available.
AI Usage Disclosure
At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.
How we hire
Our approach
Experience and accommodations
CV and cover letter tips
Interview tips
Our decision
Perks and benefits
Flexible work hours
Robust company-paid benefits
Generous time off package
A balanced approach to work and life
Stock purchase plan
RRSP program*
Work from home options
Not the right fit? Search for Service Desk Technician jobs in Canada
About Calian GNSS
Calian GNSS is a leading producer of high-performance GNSS antennas and related products that are focused on the requirements for precision and multi-constellational GNSS receivers. We offer a wide range of high-performance products in many formats to specifically address the requirements of most GNSS applications, including Globalstar and Iridium SATCOM. We pride ourselves in producing the very best antennas available in the mid-range market segment.
Calian GNSS also produces a comprehensive range of end-to-end telematics systems for the two way radio systems, most particularly for Motorola MOTOTRBO™ products, Tait DMR and P25 systems and Kenwood Nexedge™ products.
The Calian GNSS team is composed of seasoned professionals with a long history in GNSS antennas and RF product radio systems. Innovation is a core value in our corporate culture.
Tallysman was acquired by Calian Group Ltd. in September 2020.
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Top Benefits
About the role
About Calian
At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.
Job Type: Full Time
Position Overview
We are looking for a Service Desk Technician L1 to join our IT team and provide Tier 1 technical support to internal users. In this role, you will serve as a primary point of contact for employees requiring technical assistance and will support a variety of hardware, software, and Microsoft 365-related issues in a fast-paced and collaborative environment.
This position is an excellent opportunity for someone who enjoys problem-solving, customer support, and continuous learning while building hands-on experience within a growing IT team.
Responsibilities
- Provide Tier 1 technical support to internal customers for hardware, software, and system-related issues
- Perform hardware and software configuration, support, and troubleshooting
- Provide support for Adobe, Autodesk, Chrome, and Microsoft Office 365 Suite including Outlook, Teams, and OneDrive
- Adhere to cybersecurity best practices in daily support activities
- Maintain a basic understanding of networking and cabling
- Support workstation lifecycle management including coordination with OEM support vendors
- Identify, research, and resolve technical issues of moderate complexity
- Take ownership of service requests and ensure satisfactory resolution
- Escalate issues internally and externally when required
- Coordinate with team members and departments to resolve technical problems
- Respond to telephone, email, and in-person support requests
- Document, track, and monitor open support cases
- Provide accurate and effective solutions to customer issues
- Maintain detailed documentation within an ITIL-based ticketing system
- Maintain hardware and software asset inventory information
- Identify opportunities for process improvements and workflow efficiencies
- Remain current with industry trends through formal and informal learning
- Ability to lift up to 40 lbs
- Ability to travel and work evenings or weekends as required
- Participate in after-hours on-call support rotation
Qualifications
- Post-secondary diploma in Information Technology or equivalent experience
- Minimum of two years of experience as an IT Technician or equivalent experience
- Experience working with an ITIL-based ticketing system
- Experience in a Windows Active Directory environment
- Experience with Microsoft Office Suite
- Experience with Microsoft Windows 10
- Experience with Microsoft Server Administration (2016 to 2019) is considered an asset
- Experience with Microsoft Office 365 is considered an asset
- Experience with VOIP phone systems is considered an asset
- Experience supporting smartphones including iPhone and Android devices is considered an asset
- Experience with Intel-based servers including HP ProLiant and Dell PowerEdge is considered an asset
Additional Requirements
- Ability to identify straightforward technical issues and apply standard procedures and processes to resolve them
- Ability to recognize when escalation is required and collaborate with senior team members
- Ability to work effectively in a fast-paced environment with competing priorities
Compensation
$50,000 – $55,000
Position Type
We have 1 full-time permanent position available.
AI Usage Disclosure
At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.
How we hire
Our approach
Experience and accommodations
CV and cover letter tips
Interview tips
Our decision
Perks and benefits
Flexible work hours
Robust company-paid benefits
Generous time off package
A balanced approach to work and life
Stock purchase plan
RRSP program*
Work from home options
Not the right fit? Search for Service Desk Technician jobs in Canada
About Calian GNSS
Calian GNSS is a leading producer of high-performance GNSS antennas and related products that are focused on the requirements for precision and multi-constellational GNSS receivers. We offer a wide range of high-performance products in many formats to specifically address the requirements of most GNSS applications, including Globalstar and Iridium SATCOM. We pride ourselves in producing the very best antennas available in the mid-range market segment.
Calian GNSS also produces a comprehensive range of end-to-end telematics systems for the two way radio systems, most particularly for Motorola MOTOTRBO™ products, Tait DMR and P25 systems and Kenwood Nexedge™ products.
The Calian GNSS team is composed of seasoned professionals with a long history in GNSS antennas and RF product radio systems. Innovation is a core value in our corporate culture.
Tallysman was acquired by Calian Group Ltd. in September 2020.