Job Title: Clinic Manager and Medical Office Assistant

Entity: WELL Health Hemorrhoid Treatment Centres

Job Type: Full-time

Hourly Rate: $24–$28 per hour

Work Location: Surrey, BC occasionally Vancouver, BC

About the Company

WELL Health Hemorrhoid Treatment Centres specialize in providing compassionate, effective care for patients with hemorrhoids and related conditions. We offer advanced, minimally invasive treatments in a supportive, patient-centered environment. Our dedicated team is committed to improving patient comfort, care quality, and long-term health outcomes.

Position Summary

As a Medical Office Assistant and Clinic Operations Coordinator at WELL Health Hemorrhoid Treatment Centres, you’ll be an essential part of the patient care experience while also overseeing the daily operations of two clinic locations. Working closely with physicians and clinic staff, you will help facilitate smooth clinic operations, coordinate staffing and schedules, ensure compliance with clinic policies, and provide outstanding service and support to patients. This role requires strong multitasking abilities, leadership skills, attention to detail, and a commitment to delivering compassionate care in a fast-paced, clinical setting.

What You’ll Be Doing

Medical Office Assistant Duties

• Greet and register patients, verify insurance, and process payments
• Schedule and confirm appointments, managing patient flow throughout the day
• Escort patients to and from exam rooms and clean rooms between appointments
• Maintain accurate and up-to-date electronic medical records
• Answer phones, respond to inquiries, and manage clinic correspondence and faxes
• Assist with minor clinical tasks and support physicians as needed
• Handle billing tasks and submit insurance claims
• Ensure exam rooms and administrative areas are clean, stocked, and organized
• Contribute to a welcoming, efficient, and patient-focused clinic environment

Operations & Clinic Management Responsibilities

• Keep physician schedules accurate and up to date across both clinic locations
• Manage staff vacation requests and ensure appropriate staffing coverage
• Assist with preparing and participating in staff meetings
• Support the management team with staff performance reviews and feedback discussions
• Order and track clinic inventory to ensure adequate supplies
• Coordinate with the property management company for building-related issues or maintenanceneeds
• Address and resolve minor patient or staff concerns in a timely and professional manner
• Occasionally travel to the Vancouver clinic to provide on-site support as needed
• Monitor workflow and adjust staffing or scheduling to maintain operational efficiency

You Have

• Previous medical office experience
• Strong organizational and communication skills
• Ability to commute reliably between Surrey and Vancouver
• Comfort working independently and as part of a team

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL, is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuels our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.