About QuadReal Property Group QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Role Description Reporting into Manager, Tenant Relations, the role of Tenant Services Coordinator is responsible for providing accurate and timely administrative support, tenant relations and customer service to our clients.

Responsibilities

• Respond to all tenant inquiries and requests in a timely manner, target is within 2 hours, no more than 24 hours, within business hours, unless in case of emergency.
• Implement regular Tenant engagement through elevated events, campaigns, communication, regular touchpoints (at least 80% of tenants annually) to ensure a superior customer experience, with customer satisfaction ratings of +80%.
• Maintain tenant contact databases.
• Process and issue work permits and collect associated WSIB and Certificate of Insurance documentation.
• Issue work orders through QuadReal Connect as required and respond to work orders issued to the Tenant Relations team in a timely manner.
• Lead the tenant move-in/move-out process with support from the Manager, Tenant Relations.
• Draft, review, edit and format Tenant Bulletins for distribution.
• Coordinate Leasing tours and Tenant premises access which include issuing QuadReal Connect work orders and corresponding with Tenants.
• Coordinate bookings of amenity spaces throughout the Complex, maintaining a calendar with these event bookings. Ensure Building teams are made aware of all bookings.
• Assist with Tenant events or property campaigns as required, working alongside the Marketing Manager and Manager, Tenant Relations (draft and issue Temporary Use License agreements, work orders, internal notices, etc.). Liaise with other departments to ensure successful service delivery and ensure all documentation is received in a timely manner for Management to approve.
• Ensure all digital platforms remain up to date.
• Assist in gathering information for submitting building awards and certifications.
• Assist in the purchasing and engraving of Tenant Welcome and anniversary gifts.
• Champion regular team building and volunteering within the community.
• Assist in the rollout and adoption of QuadReal’s amenity strategy throughout the Complex.
• Support the successful introduction of mobile credentials throughout the Complex.
• Complete regular property inspections and ensure daily common area inspections are conducted, setting expectations on property presentation that supports a fresh, crisp and inviting appearance that promotes "Excellence Lives Here".
• Live and embody the QuadReal Values:

Integrity – Integrity is our foundation

Collaboration – Collaboration is our strength

Performance – Performance is our focus

Innovation – Innovation is our mindset

Responsibility – Responsibility is our promise

• Other duties as directed by the Manager, Tenant Relations.

Experience And Qualifications

• 3+ years of related property management experience
• Post-secondary degree preferred
• Relationship Skills – Superior oral and written communication and presentation skills; ability to develop and sustain cooperative working relationships at all levels; displays enthusiasm; has a desire to learn; resourceful; innovative; highly service-oriented; a strong team player.
• Organizational/Multi-Task Skills - Ability to allocate one's time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes
• Computer Skills – Intermediate to advanced skills in Word and Excel, WORTS (Work Order Request Tracking System) and FMS (Facility Management System).
• Some Project Management organizational skills/knowledge would be an asset
• Problem Solving – Ability to resolve problems using facts and sound reasoning.

#Onsite

Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.