**Principal Product & Program Manager — Digital Banking Transformation (Credit Unions)

Future Opportunity** The Role We are seeking a Principal Product & Program Manager with deep digital banking and credit union expertise to spearhead complex transformation initiatives. This is a hybrid "Player-Coach" role that bridges the gap between Executive Strategy and Agile Execution .

Operating across Aequilibrium’s Four Lenses model (Strategy, Experience, Technology, and Delivery) , you will be responsible for both the "What" (Product Vision & Requirements) and the "How" (Program Governance & Execution). This role is ideal for a transformation leader who has led large-scale implementations such as Central1 Forge migrations, Backbase deployments, Mambu rollouts, or ebankIT/VeriPark ecosystems within the credit union sector.

Who You Are You are a rare talent who combines the analytical precision of a Senior Business Analyst with the strategic authority of a Program Manager. You understand:

• The Ecosystem: Core banking integrations, middleware, digital platforms, and member-facing mobile/web workflows
• The Business: Credit union operating models, regulatory constraints (OSFI, BCFSA), and the unique "Member-First" philosophy
• The Future: You are an early adopter of AI collaboration tools to accelerate delivery, synthesize complex workstreams, and drive data-driven personalization in banking products
• The Leadership: You are a master negotiator, capable of resolving high-stakes conflicts between internal teams, external vendors, and CU executives (CIOs, COOs, CEOs)

What You Will Be Doing 2. Program Governance & Delivery 3. Client Partnership & Advisory Qualification Requirements

• Strategic Product Ownership
• Vision & Roadmap: Act as the Lead Product Owner, translating CU executive strategy into actionable multi-year roadmaps and prioritized backlogs
• Requirements Mastery: Elicit and document complex functional specifications, user stories, and acceptance criteria for online/mobile banking, payments, and onboarding
• AI Integration: Work with designers and architects to incorporate AI-driven features (intelligent search, automated support, predictive personalization) into the product lifecycle
• UX Alignment: Ensure functional requirements never compromise member experience, maintaining a balance between technical feasibility and ease of use
• End-to-End Oversight: Own program governance across multiple workstreams, ensuring alignment between the credit union, Aequilibrium, and third-party vendors
• Execution Discipline: Establish milestones, success criteria (KPIs), and steering committees. Manage complex budgets (CAPEX/OPEX), vendor invoicing, and ROI realization
• Risk & Change Management: Identify dependencies and mitigate risks early. Oversee Organizational Change Management (OCM) to ensure high adoption rates among CU staff and members
• AI-Driven Productivity: Utilize AI suites (Copilot, Gemini, etc.) to synthesize meeting outcomes, track action items, and accelerate executive-level reporting
• Trusted Advisor: Serve as the primary liaison between business stakeholders and technical teams, providing transparency in reporting and risk mitigation
• Vendor Management: Navigate multi-vendor ecosystems (e.g., League Data, Central1, Core providers) to ensure system interoperability and seamless data migration

Must-Have:

• Experience: 10+ years of technology leadership in financial services, with at least 5 years specifically in Digital Banking or Core Modernization
• CU Expertise: Direct experience working within Credit Unions or Community Banking environments is mandatory
• Platform Knowledge: Proven track record leading implementations on platforms like Central1 Forge, Backbase, Mambu, Fiserv, FIS, or Intellect Design
• Hybrid Skillset: Demonstrated ability to perform deep-dive Business Analysis (UML, user stories, functional specs) while simultaneously managing high-level Program Governance
• Agile Mastery: Expert in Scrum/Kanban/SAFe and hybrid delivery models; experience navigating SOC2, OSFI, or BCFSA audit requirements
• AI Proficiency: Active use of AI productivity tools (ChatGPT, Copilot, etc.) to enhance project documentation and delivery speed
• Communication: Exceptional executive-level communication and stakeholder facilitation skills
• Location: Must be located in North, Central, or South America
• Education: University degree in Computer Science, Business Administration, Engineering, or equivalent experience

Nice-to-Have:

• Experience in multi-CU environments (e.g., service bureaus like League Data)
• Certifications: PMP, CSPO, or Scrum Professional designations
• Experience managing AI-enhanced features (chatbots, RPA, or data-driven insights) within a fintech context
• Experience supporting legacy platform decommissioning and data migration strategies

Compensation The salary range for this high-impact role is CAD $130,000 – $170,000 annually , depending on the depth of leadership experience and digital banking platform expertise.

Location AEQ is a remote organization. Candidates must reside in and be eligible to work in Canada.

About Aequilibrium Aequilibrium (AEQ) is a digital consulting and innovation services firm focused on strategy, experience design, and technology . Through AEQ Innovate , we explore and build next-generation solutions using XR, AI, and immersive technologies to elevate employee training, onboarding, and human-centered experiences.

Our vision is to enrich people’s lives by crafting remarkable experiences .

Learn more at https://aequilibrium.com/careers .

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