About the role
Who you are
- You take pride in exceeding expectations. You uncover needs by listening closely and asking perceptive questions
- You also love technology. Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor
- You are not afraid to convince someone to change their mind and you recognize when you need to change yours
- You are excited to take on new challenges and be part of something small that is growing into something big
- You have at least 1-2 years of experience in a B2B Customer Success role
- Direct experience managing a book of business
- You can quickly get familiar with and prioritize technically complex processes and tasks
- You are professional and comfortable engaging C-suite executives
- You can manage tight deadlines
- You are comfortable using Google Workspace and Salesforce
- You have excellent communication skills, both written and verbal
- You are well-organized and able to manage multiple competing priorities at all times
- Experience in SaaS is mandatory
- English language proficiency
- Bonus: Fluency in French or Spanish
- We hire humans, not job descriptions. You should apply even if this role and salary range don't align with your experience. We’re happy to create unique roles and compensation for the right talent
What the job involves
- Manage the post-onboarding customer lifecycle for a book of SMB customers
- Be responsible for key metrics such as Customer Health, Retention, and Expansion
- Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals
- Engage and share learnings across the wider Customer Success team
- Serve as a key voice of our customers internally with teams such as product, sales, and leadership, and partner with other teams internally to drive best-in-class customer experiences
- Maintain impeccable records in Customer Success software
- Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensure the full potential of service is realized
- Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers
The application process
- Now: You upload your resume and complete a brief questionnaire
- Step 1: We arrange a video call with you to assess your abilities
- Step 2: Complete a take-home assessment
- Step 3: You attend the second video interview soon after
- Step 4: You attend a third interview
- Step 5: You meet one of the Founders
- Step 6: You receive an offer
About Leap Tools
Our proprietary AR visualization platform removes the guesswork of choosing the right product. Together, we are changing the way people buy online and in stores - we deliver the solution that gets people clicking!
Leap Tools is proud to work alongside global billion-dollar companies who trust us to supercharge their retail operations every day. Our partners, use our technology to enhance their consumer experience by giving consumers the ability to instantly see their vision come to life. By providing a more delightful and confident purchase decision for consumers, our partners experience a significant boost in sales cycle productivity including:
● 5x increase in e-commerce conversion rates ● 10% increase in overall website transactions ● Reductions up to 30 days or more for in-store sales
At Leap Tools we focus on tackling the most challenging machine vision problems to provide our customers the tools they need to allow their customers to have their imagination realized.
Check us out at www.leaptools.com and www.roomvo.com
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About the role
Who you are
- You take pride in exceeding expectations. You uncover needs by listening closely and asking perceptive questions
- You also love technology. Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor
- You are not afraid to convince someone to change their mind and you recognize when you need to change yours
- You are excited to take on new challenges and be part of something small that is growing into something big
- You have at least 1-2 years of experience in a B2B Customer Success role
- Direct experience managing a book of business
- You can quickly get familiar with and prioritize technically complex processes and tasks
- You are professional and comfortable engaging C-suite executives
- You can manage tight deadlines
- You are comfortable using Google Workspace and Salesforce
- You have excellent communication skills, both written and verbal
- You are well-organized and able to manage multiple competing priorities at all times
- Experience in SaaS is mandatory
- English language proficiency
- Bonus: Fluency in French or Spanish
- We hire humans, not job descriptions. You should apply even if this role and salary range don't align with your experience. We’re happy to create unique roles and compensation for the right talent
What the job involves
- Manage the post-onboarding customer lifecycle for a book of SMB customers
- Be responsible for key metrics such as Customer Health, Retention, and Expansion
- Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals
- Engage and share learnings across the wider Customer Success team
- Serve as a key voice of our customers internally with teams such as product, sales, and leadership, and partner with other teams internally to drive best-in-class customer experiences
- Maintain impeccable records in Customer Success software
- Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensure the full potential of service is realized
- Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers
The application process
- Now: You upload your resume and complete a brief questionnaire
- Step 1: We arrange a video call with you to assess your abilities
- Step 2: Complete a take-home assessment
- Step 3: You attend the second video interview soon after
- Step 4: You attend a third interview
- Step 5: You meet one of the Founders
- Step 6: You receive an offer
About Leap Tools
Our proprietary AR visualization platform removes the guesswork of choosing the right product. Together, we are changing the way people buy online and in stores - we deliver the solution that gets people clicking!
Leap Tools is proud to work alongside global billion-dollar companies who trust us to supercharge their retail operations every day. Our partners, use our technology to enhance their consumer experience by giving consumers the ability to instantly see their vision come to life. By providing a more delightful and confident purchase decision for consumers, our partners experience a significant boost in sales cycle productivity including:
● 5x increase in e-commerce conversion rates ● 10% increase in overall website transactions ● Reductions up to 30 days or more for in-store sales
At Leap Tools we focus on tackling the most challenging machine vision problems to provide our customers the tools they need to allow their customers to have their imagination realized.
Check us out at www.leaptools.com and www.roomvo.com