Department Administrative Assistant - Mental Health Program (Temporary Casual)
About the role
Job Description Position: Department Administrative Assistant
Dept/Health Program: After Hours Clinic - Mental Health Program
Posting ID: 6473
Status: Temporary Casual (approx. 6 months)
Role Level: AC05 ($28.42 to $35.54)
Site: Credit Valley Hospital
Hours of Work/Shift: 8 hour shifts; Weekdays (with ability to work evenings and Saturday’s with advanced notice)
Posted: March 12, 2026
Internal Deadline: March 19, 2026
Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.
Position Summary A high achieving, self-motivated individual with exceptional organizational skills and demonstrated commitment to customer service will excel in this position. You must possess the ability to work in a fast-paced and constantly changing environment and be able to disseminate complex information in order to maintain effective working relationships with the Mental Health Program. You are proactive, dynamic and able to anticipate the needs of those you support without waiting for instruction. As a member of this incredible team you are an energizing person, not only with your work, but also your work ethic and style. You are flexible and have the ability to think beyond your role or portfolio, to ensure the success of the program and those you work with.
This role includes…
- Administrative support to the Partial Hospitalization Program, Intensive Outpatient Program and After Hours Program
- Greeting patients, visitors and staff
- Patient registration function: confirming/validating patient demographic, insurance (including OHIP).
- Answering the telephone responding to enquiries within scope of authority, or, directing to most appropriate person.
- Booking outpatient new and follow up appointments.
- Attending team meetings (including minute taking).
- Entering information into EPIC
- Covering for other outpatient mental health Department Administrative Assistants at the same location
- Demonstrates continuous effort to improve operations, streamline and standardize work processes, and works cooperatively and jointly to provide quality seamless patient service
- Compiles and maintains mental health monthly, quarterly and annual statistics/data in EPIC and/or Excel spreadsheet
- Engages in other administrative duties as assigned
Key Qualifications
- Grade 12 education combined with 2 years of community college secretarial and/or equivalent work-related experience providing office and clinical administration services including correspondence preparation, mail delivery, file management, minute taking, typing and distribution of agendas and minutes, office supply maintenance, Advanced technical skills in Windows, MS Word, PowerPoint, Outlook, Excel, MS Project, videoconference and teleconference set up (Zoom and OTN), and medical terminology knowledge
- Strong knowledge of EPIC
- Superior interpersonal and communication skills, both oral i.e. answer phones, screen, direct and handle calls; maintain voicemail and written communications
- Strong focus on patient care, utilizing a patient centered approach to managing patients and families initial experience with the department
- Strong organizational skills with the ability to prioritize tasks
- High accuracy and attention to detail when performing a wide variety of tasks
- Self-directed individual who can work independently with minimal supervision
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply. To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca Candidates are selected on the basis of their skill, ability, experience and qualifications. Where these factors are relatively equal seniority shall govern providing the successful applicant. Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act. Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review. Trillium Health Partners is identified under the French Language Services Act. We thank all those who apply but only those selected for further consideration will be contacted.
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.
Similar jobs you might like
Department Administrative Assistant - Mental Health Program (Temporary Casual)
About the role
Job Description Position: Department Administrative Assistant
Dept/Health Program: After Hours Clinic - Mental Health Program
Posting ID: 6473
Status: Temporary Casual (approx. 6 months)
Role Level: AC05 ($28.42 to $35.54)
Site: Credit Valley Hospital
Hours of Work/Shift: 8 hour shifts; Weekdays (with ability to work evenings and Saturday’s with advanced notice)
Posted: March 12, 2026
Internal Deadline: March 19, 2026
Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.
Position Summary A high achieving, self-motivated individual with exceptional organizational skills and demonstrated commitment to customer service will excel in this position. You must possess the ability to work in a fast-paced and constantly changing environment and be able to disseminate complex information in order to maintain effective working relationships with the Mental Health Program. You are proactive, dynamic and able to anticipate the needs of those you support without waiting for instruction. As a member of this incredible team you are an energizing person, not only with your work, but also your work ethic and style. You are flexible and have the ability to think beyond your role or portfolio, to ensure the success of the program and those you work with.
This role includes…
- Administrative support to the Partial Hospitalization Program, Intensive Outpatient Program and After Hours Program
- Greeting patients, visitors and staff
- Patient registration function: confirming/validating patient demographic, insurance (including OHIP).
- Answering the telephone responding to enquiries within scope of authority, or, directing to most appropriate person.
- Booking outpatient new and follow up appointments.
- Attending team meetings (including minute taking).
- Entering information into EPIC
- Covering for other outpatient mental health Department Administrative Assistants at the same location
- Demonstrates continuous effort to improve operations, streamline and standardize work processes, and works cooperatively and jointly to provide quality seamless patient service
- Compiles and maintains mental health monthly, quarterly and annual statistics/data in EPIC and/or Excel spreadsheet
- Engages in other administrative duties as assigned
Key Qualifications
- Grade 12 education combined with 2 years of community college secretarial and/or equivalent work-related experience providing office and clinical administration services including correspondence preparation, mail delivery, file management, minute taking, typing and distribution of agendas and minutes, office supply maintenance, Advanced technical skills in Windows, MS Word, PowerPoint, Outlook, Excel, MS Project, videoconference and teleconference set up (Zoom and OTN), and medical terminology knowledge
- Strong knowledge of EPIC
- Superior interpersonal and communication skills, both oral i.e. answer phones, screen, direct and handle calls; maintain voicemail and written communications
- Strong focus on patient care, utilizing a patient centered approach to managing patients and families initial experience with the department
- Strong organizational skills with the ability to prioritize tasks
- High accuracy and attention to detail when performing a wide variety of tasks
- Self-directed individual who can work independently with minimal supervision
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply. To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca Candidates are selected on the basis of their skill, ability, experience and qualifications. Where these factors are relatively equal seniority shall govern providing the successful applicant. Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act. Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review. Trillium Health Partners is identified under the French Language Services Act. We thank all those who apply but only those selected for further consideration will be contacted.
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.