SailPoint IIQ Support lead
About the role
We are seeking a skilled SailPoint IdentityIQ Support Lead with hands-on experience in leading support, patching, solving P1/P2 tickets, understanding of Lifecycle Management, BeanShell scripting, and application onboarding using REST APIs, web services, and databases. The ideal candidate will be responsible for implementing and maintaining identity governance solutions, managing access certifications, and troubleshooting provisioning workflows.
Key Responsibilities
Lifecycle Management
Design and implement identity lifecycle processes (Joiner, Mover, Leaver). Develop and maintain provisioning workflows and rules.
Application Onboarding
Integrate applications using REST APIs, SOAP Web Services, and JDBC connectors. Configure and customize connectors for various target systems.
Rule & Policy Development
Write and maintain BeanShell scripts for rules, policies, and workflows. Implement custom logic for identity attributes, provisioning, and access control.
Campaign Management
Launch and manage access certification campaigns. Monitor campaign progress and ensure timely completion.
Aggregation & Synchronization
Configure and manage aggregation jobs for identity data collection. Ensure data accuracy and consistency across systems.
Troubleshooting & Support
Investigate and resolve request failures, provisioning errors, and workflow issues. Provide support for approval processes and escalation paths.
Documentation & Collaboration
Maintain technical documentation for configurations, scripts, and integrations. Collaborate with cross-functional teams including security, compliance, and application owners.
Required Skills & Qualifications
3+ years of hands-on experience with SailPoint IdentityIQ. Strong proficiency in BeanShell scripting and Java. Experience with RESTful APIs, SOAP, and database integrations. Deep understanding of Identity Lifecycle Management and Access Governance. Familiarity with campaign management, certifications, and role-based access control (RBAC). Ability to troubleshoot complex provisioning and workflow issues. Excellent communication and documentation skills.
Preferred Qualifications
SailPoint IIQ Certification. Experience with cloud identity platforms (e.g., Azure AD, Okta). Knowledge of ITIL processes and security compliance standards (e.g., SOX, GDPR).
Other
Employment Type: Full-Time Work mode: Hybrid - 2 days in Mississauga Office
Not the right fit? Search for SailPoint IIQ Support lead jobs in Mississauga, Ontario, Canada
About HCLTech
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.
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SailPoint IIQ Support lead
About the role
We are seeking a skilled SailPoint IdentityIQ Support Lead with hands-on experience in leading support, patching, solving P1/P2 tickets, understanding of Lifecycle Management, BeanShell scripting, and application onboarding using REST APIs, web services, and databases. The ideal candidate will be responsible for implementing and maintaining identity governance solutions, managing access certifications, and troubleshooting provisioning workflows.
Key Responsibilities
Lifecycle Management
Design and implement identity lifecycle processes (Joiner, Mover, Leaver). Develop and maintain provisioning workflows and rules.
Application Onboarding
Integrate applications using REST APIs, SOAP Web Services, and JDBC connectors. Configure and customize connectors for various target systems.
Rule & Policy Development
Write and maintain BeanShell scripts for rules, policies, and workflows. Implement custom logic for identity attributes, provisioning, and access control.
Campaign Management
Launch and manage access certification campaigns. Monitor campaign progress and ensure timely completion.
Aggregation & Synchronization
Configure and manage aggregation jobs for identity data collection. Ensure data accuracy and consistency across systems.
Troubleshooting & Support
Investigate and resolve request failures, provisioning errors, and workflow issues. Provide support for approval processes and escalation paths.
Documentation & Collaboration
Maintain technical documentation for configurations, scripts, and integrations. Collaborate with cross-functional teams including security, compliance, and application owners.
Required Skills & Qualifications
3+ years of hands-on experience with SailPoint IdentityIQ. Strong proficiency in BeanShell scripting and Java. Experience with RESTful APIs, SOAP, and database integrations. Deep understanding of Identity Lifecycle Management and Access Governance. Familiarity with campaign management, certifications, and role-based access control (RBAC). Ability to troubleshoot complex provisioning and workflow issues. Excellent communication and documentation skills.
Preferred Qualifications
SailPoint IIQ Certification. Experience with cloud identity platforms (e.g., Azure AD, Okta). Knowledge of ITIL processes and security compliance standards (e.g., SOX, GDPR).
Other
Employment Type: Full-Time Work mode: Hybrid - 2 days in Mississauga Office
Not the right fit? Search for SailPoint IIQ Support lead jobs in Mississauga, Ontario, Canada
About HCLTech
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.