What You Will Do:

As a Field Service Technician providing support for Neptune you will spend the majority of your time in four key areas:

Traveling between hospitals based on assignment of service requests. Troubleshooting and resolving customer and product issues. Building positive relationships with Stryker customers, peers, and internal partners. Documenting service results in order to maintain accurate quality records.

The environment and culture for this role is fast-paced and you’ll constantly be on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers, sales representatives, and other internal partners. Through time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management, sales, and leadership. The person in this role should love to solve problems. Candidates must be willing to spend most weekdays traveling, be capable of successfully communicating with our customers, and have strong documentation skills.

Who We Want:

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes. Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business. Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues. Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions. Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

Knowledge & Skill Requirements:

Openness to work with or around bio-hazardous materials and wear provided PPE to maintain a safe working environment. Willing to work overtime and overnight, inclusive of weekends, per the customer’s specified need. Strong interpersonal and communication skills. Ability to work independently in a fast-paced environment and often stressful working conditions. Highly organized and able to prioritize tasks. Special attention to details. Ability to present ideas and results in logical manner. Experience with highly sensitive customer interactions and an understanding of the importance of customer relations. Must be self-motivated, self-reliant, and able to work with little supervision. Must have an outstanding driving record. Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. Strong time management skills, ability to manage multiple functions and adhere to daily deadlines. Ability to exert up to 75lbs of force occasionally and/or up-to 20lbs of force to constantly move objects. Ability to remain standing and/or walking for an extended period of time. Maintain professional appearance, work ethic, and attitude required by Stryker and our customers. Proficient in Microsoft Office Applications. Experience interpreting service bulletins, user manuals, and

Schedule & On-Call Requirements

This position requires an on-call schedule, including nights, weekends, and holidays, to support trauma cases as they arise. While this level of availability is essential for the role, we understand it may not be suitable for every candidate. Candidates who choose not to pursue this position due to the on-call demands will not be negatively evaluated or penalized in future opportunities with our organization.

As a Field Clinical Specialist, you will partner closely with physicians, nurses, and hospital staff to provide clinical expertise, procedural support, and product education for Inari technologies. You will collaborate with Account Managers to support therapy adoption, increase clinical acumen, and improve patient outcomes across the territory.

What You Will Do

Provide clinical and technical support during procedures in cath lab, vascular, interventional radiology, and operating room environments Educate physicians and hospital staff on device preparation, handling, implantation techniques, and troubleshooting Lead physician education, product training, and in-service programs while communicating complex clinical information in fast-paced procedural settings Partner with sales and cross-functional teams to support therapy adoption, business growth, and continuous improvement initiatives Build and maintain strong relationships with physicians, nurses, technologists, and key hospital stakeholders Document procedural observations and maintain knowledge of Inari products, competitive technologies, and industry trends

What You Need

Required:

Post Secondary education or equivalent work experience 3+ years of experience in a cardiac catheterization lab, interventional radiology, vascular, ICU, nursing, or comparable clinical environment

Preferred:

Bachelor’s degree in Nursing, Cardiovascular Technology, Radiologic Technology, Respiratory Therapy, or related clinical field 3+ years’ experience of medical device clinical support or field clinical specialist experience 3+ years’ experience supporting physicians during interventional or vascular procedures

Additional Information:

Must be able to travel (ground and air) to support territory responsibilities as well as company-related duties and obligations Must have a valid driver’s license

Canada Pay Ranges:

Canada: $110,000 – $146,000 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.