The success of a company depends on the passionate people we partner with.

Together, let's share our talents.

As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.

We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.

Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.

As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.

Your Missions Veterinary Services Manager, Companion Animal

Reporting to the National Sales Manager, the Veterinary Services Specialist is responsible for:

• Acting as a Technical Expert in terms of Ceva ’ s Product Ranges, responding to product related questions and issues, and guiding/supporting Customers, and Ceva ’ s Territory Managers, towards successful Veterinary Services outcomes.
• Being involved in generating a solid network of Professionals and Key Stakeholders within the industry.
• Being responsible for the continuous monitoring of products (therefore spending most of the time in the field.)

Accountabilities

• Implement the Local Customer Plan, based on the Canadian Strategy and Corporate Guidelines
• Act as the first point of contact in the field, implementing effective market support, following up on product deployments and generating evidence on product successes
• Review, and update, the Local Customer Plan for every Customer during monthly meetings with the Companion Animal Team
• Collaborate on the creation of technical articles
• Ensure alignment with Corporate Strategic/Key Account Management and Marketing
• Publish technical articles
• Work with Marketing and the Business Unit Manager on creating and rolling out innovative product launch programs
• Maintain positive relationships with Customers via regular visits, events and/or calls
• Collaborate with all local teams, in order to ensure the successful execution of the Local Customer Plan
• Participate actively in the discovery steps for Key Accounts
• Act as a key contact to build trust and credibility within the local market
• In the case of Customers requiring troubleshooting, demonstrate responsiveness by scheduling visits immediately and taking the actions necessary to resolve the reported issues
• Conduct regular Customer visits and provide professional consultations, communicate with Customers on a weekly/monthly basis (depending on monitored results), and plan reviews on a yearly basis for more detailed results analyses/feedback
• Provide technical and scientific advice to Customer- and Sales personnel
• Participate regularly in Business Reviews with Key Customers
• Attending regular Corporate-led training, congresses, seminars and events in his/her professional areas of expertise
• Self-train on new technical updates, in order to maintain high levels of expertise, and share that knowledge with the team
• Develop training on technical activities, with the aim of sharing this knowledge with Customers
• Ensure technical training of the Business Unit’s local organization, supporting Customer Services/Sales team activities
• Develop training on technical activities, with the aim of sharing this knowledge with Key Customers
• Define specific Customers’ trials
• Ensure valuable monitoring of products by receiving, collecting and analyzing samples from Customers
• Share collected information with Customers and store the information, in the available tools, for later projects.
• Ensure the quality of data collected
• Give continuous feedback to the Business Unit Manager on achievements, problems and/or recent Customer updates
• Communicate activity protocols and trial results to colleagues
• Scientific Expertise Management and Networking
• Maintain networks with Animal Health institutes, laboratories, universities, Key Opinion Leaders, suppliers of equipment etc., in order to stay abreast of new technologies
• Deliver diagnoses and Expert support, as needed
• May have direct reports in the future

Competencies

• Drive Ambition & Accountabilities
• Influence Others
• Collaborate with Empathy
• Engage & Develop
• Shape Solutions out of Complexity
• Client Focus

Qualifications

• A DVM/VMD degree is required
• 5+ years clinical companion animal practice required
• Veterinary pharmaceutical industry experience required
• Bilingual English/French is a plus
• Field based requiring 50-75% travel