Senior Change Management Specialist
About the role
Senior Change Management Specialist, Temporary Full-Time
South Niagara Site - Project Management, Niagara Falls Site
Hours of work: 75 hours per pay period
Union: Non Union
About the Role
Opening in 2028, the South Niagara Hospital will bring together services from our Niagara Falls, Port Colborne, Fort Erie, and select acute care services from the Welland site - creating a modern, connected, and patient-focused facility. This transformational project will redefine how we deliver care, improve outcomes, and enhance the work environment for staff and physicians through technology, spaces, and integrated teams. To support this exciting change, Niagara Health is seeking an experienced and dynamic professional to lead the change engagement strategy-working closely with leaders and departments across the organization to guide teams through this significant system-wide transformation.
Position Objective
Reporting to the Executive Vice-President, Strategy, Research and Redevelopment, and working in close partnership with the Director of Service Planning and Operational Readiness and the Interim Director of Strategy and ePMO, the Senior Change Management Specialist will lead the development and implementation of robust change management strategy and plans for the South Niagara Hospital Project.
This role is central to ensuring that the South Niagara Hospital's transformational initiatives meet strategic, operational, and cultural goals - on time and on budget. The Senior Change Management Specialist will be instrumental in engaging and inspiring interested and affected parties across the organization, driving physician and staff buy-in, and supporting the successful adoption of new systems, care models, workflows, and workplace strategies. This role will promote future-ready thinking, manage change-related risks, and ensure long-term project success for patients, families, and staff-while collaborating with change professionals across departments to build a network of change cultivators and embed engagement into daily planning and operations.
Responsibilities
- Leverage Niagara Health's Organizational Change Management Framework to inform the development of change management strategies and plans and lead the cultural transformation required to enable the opening of the South Niagara Hospital.
- Lead the development and implementation of change management strategies and plans to support the South Niagara Hospital Project's Operational Readiness Plan - including roadmaps, gap assessments, communication plans, coaching plans, training plans, resistance management plans and user adoption and sustainability plans.
- Integrate and support the implementation of change engagement activities into the Operational Readiness clinical, integrated and support service workplans.
- Create two-way communication forums and mechanisms, in collaboration with the communication team, to gather stakeholder feedback and input for consideration at all stages of the project and assesses levels of stakeholder acceptance throughout the project.
- Build competency and literacy of change management by coaching and training leaders and teams on change management best practices and guiding principles.
- Create and manage measurement systems and tools to track adoption, utilization and proficiency of change initiatives.
Qualifications
- Bachelor's degree in Organizational Development, Healthcare Administration, Project Management or a related field
- 8+ years of progressive experience leading change management for complex large-scale projects in healthcare, technology, or redevelopment
- Change Management certification
- Expert knowledge of change management methodologies, processes and tools required for organizational level change initiatives
- Project Management certification considered an asset
- Capital redevelopment project experience considered an asset
- Clinical experience in a hospital or healthcare setting is desirable
- Advance MS Office and other software tools skills required to develop effective presentations, communication and training/learning solutions
- Excellent attendance record
- Valid driver's license and access to vehicle for multi-site hospital travel
- Expertise leading change management for large-scale organizational projects through entire lifecycle
- Exceptional written and verbal communication skills
- Excels in facilitation, coaching and cross-functional collaboration
- Strong personal organizational skills to ensure continued alignment of assigned work with team and organizational priorities
- Ability to work confidently and effectively at all levels in an organization
- Expertise in applying critical thinking and problem-solving skills to remove obstacles and achieve goals
- Skilled at navigating ambiguity and maintaining focus in dynamic, evolving environments
- Proven ability to influence stakeholders and align diverse groups toward a shared vision and goals
- Leads a positive, inclusive and productive work environment
- Technically proficient with the ability to learn new systems, processes and software
- Proactively manages work and takes ownership of deliverables
- Expertise in managing high-volume and diverse workload with rapidly changing priorities while maintaining high quality of work
- Flexible, self-directed and able to work effectively with minimal supervision
How to Apply:
If you are interested in this position, please visit our careers page by 11:59pm September 9, 2025 and submit an application through eRecruit. (Reference Job Posting #41469 ) Please note - you will need to create an eRecruit profile to apply.
At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.
About Niagara Health System
Niagara Health is on a bold new journey to create a healthier Niagara.
Our CORE values inspire us to be EXTRAORDINARY: Compassion in Action, Driven by Optimism, Achieving Ambitious Results.
We are a regional healthcare provider with multiple sites and a growing network of community-based services. Our team is made up of more than 4,800 employees, 600 physicians and 850 volunteers who we count on to deliver extraordinary caring to every person, every time.
We provide a wide range of inpatient and outpatient services to more than 450,000 residents across Niagara, including Acute Care, Cancer Care, Cardiac Care, Complex Care, Emergency and Urgent Care, Kidney Care, Long-Term Care, Mental Health and Addictions, Stroke Care and Surgical Care.
Our Accreditation with Exemplary Standing is a clear demonstration of our team's commitment to the highest safety and quality standards. As a community-based academic centre, teaching and learning, research, innovation and partnership are propelling us as we imagine a healthier Niagara.
For the second straight year, Niagara Health has been selected as one of Hamilton-Niagara's Top Employers. The annual competition, organized by the editors of Canada's Top 100 Employers, recognizes employers in the Hamilton-Niagara area that lead their industries in offering exceptional places to work.
Senior Change Management Specialist
About the role
Senior Change Management Specialist, Temporary Full-Time
South Niagara Site - Project Management, Niagara Falls Site
Hours of work: 75 hours per pay period
Union: Non Union
About the Role
Opening in 2028, the South Niagara Hospital will bring together services from our Niagara Falls, Port Colborne, Fort Erie, and select acute care services from the Welland site - creating a modern, connected, and patient-focused facility. This transformational project will redefine how we deliver care, improve outcomes, and enhance the work environment for staff and physicians through technology, spaces, and integrated teams. To support this exciting change, Niagara Health is seeking an experienced and dynamic professional to lead the change engagement strategy-working closely with leaders and departments across the organization to guide teams through this significant system-wide transformation.
Position Objective
Reporting to the Executive Vice-President, Strategy, Research and Redevelopment, and working in close partnership with the Director of Service Planning and Operational Readiness and the Interim Director of Strategy and ePMO, the Senior Change Management Specialist will lead the development and implementation of robust change management strategy and plans for the South Niagara Hospital Project.
This role is central to ensuring that the South Niagara Hospital's transformational initiatives meet strategic, operational, and cultural goals - on time and on budget. The Senior Change Management Specialist will be instrumental in engaging and inspiring interested and affected parties across the organization, driving physician and staff buy-in, and supporting the successful adoption of new systems, care models, workflows, and workplace strategies. This role will promote future-ready thinking, manage change-related risks, and ensure long-term project success for patients, families, and staff-while collaborating with change professionals across departments to build a network of change cultivators and embed engagement into daily planning and operations.
Responsibilities
- Leverage Niagara Health's Organizational Change Management Framework to inform the development of change management strategies and plans and lead the cultural transformation required to enable the opening of the South Niagara Hospital.
- Lead the development and implementation of change management strategies and plans to support the South Niagara Hospital Project's Operational Readiness Plan - including roadmaps, gap assessments, communication plans, coaching plans, training plans, resistance management plans and user adoption and sustainability plans.
- Integrate and support the implementation of change engagement activities into the Operational Readiness clinical, integrated and support service workplans.
- Create two-way communication forums and mechanisms, in collaboration with the communication team, to gather stakeholder feedback and input for consideration at all stages of the project and assesses levels of stakeholder acceptance throughout the project.
- Build competency and literacy of change management by coaching and training leaders and teams on change management best practices and guiding principles.
- Create and manage measurement systems and tools to track adoption, utilization and proficiency of change initiatives.
Qualifications
- Bachelor's degree in Organizational Development, Healthcare Administration, Project Management or a related field
- 8+ years of progressive experience leading change management for complex large-scale projects in healthcare, technology, or redevelopment
- Change Management certification
- Expert knowledge of change management methodologies, processes and tools required for organizational level change initiatives
- Project Management certification considered an asset
- Capital redevelopment project experience considered an asset
- Clinical experience in a hospital or healthcare setting is desirable
- Advance MS Office and other software tools skills required to develop effective presentations, communication and training/learning solutions
- Excellent attendance record
- Valid driver's license and access to vehicle for multi-site hospital travel
- Expertise leading change management for large-scale organizational projects through entire lifecycle
- Exceptional written and verbal communication skills
- Excels in facilitation, coaching and cross-functional collaboration
- Strong personal organizational skills to ensure continued alignment of assigned work with team and organizational priorities
- Ability to work confidently and effectively at all levels in an organization
- Expertise in applying critical thinking and problem-solving skills to remove obstacles and achieve goals
- Skilled at navigating ambiguity and maintaining focus in dynamic, evolving environments
- Proven ability to influence stakeholders and align diverse groups toward a shared vision and goals
- Leads a positive, inclusive and productive work environment
- Technically proficient with the ability to learn new systems, processes and software
- Proactively manages work and takes ownership of deliverables
- Expertise in managing high-volume and diverse workload with rapidly changing priorities while maintaining high quality of work
- Flexible, self-directed and able to work effectively with minimal supervision
How to Apply:
If you are interested in this position, please visit our careers page by 11:59pm September 9, 2025 and submit an application through eRecruit. (Reference Job Posting #41469 ) Please note - you will need to create an eRecruit profile to apply.
At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.
About Niagara Health System
Niagara Health is on a bold new journey to create a healthier Niagara.
Our CORE values inspire us to be EXTRAORDINARY: Compassion in Action, Driven by Optimism, Achieving Ambitious Results.
We are a regional healthcare provider with multiple sites and a growing network of community-based services. Our team is made up of more than 4,800 employees, 600 physicians and 850 volunteers who we count on to deliver extraordinary caring to every person, every time.
We provide a wide range of inpatient and outpatient services to more than 450,000 residents across Niagara, including Acute Care, Cancer Care, Cardiac Care, Complex Care, Emergency and Urgent Care, Kidney Care, Long-Term Care, Mental Health and Addictions, Stroke Care and Surgical Care.
Our Accreditation with Exemplary Standing is a clear demonstration of our team's commitment to the highest safety and quality standards. As a community-based academic centre, teaching and learning, research, innovation and partnership are propelling us as we imagine a healthier Niagara.
For the second straight year, Niagara Health has been selected as one of Hamilton-Niagara's Top Employers. The annual competition, organized by the editors of Canada's Top 100 Employers, recognizes employers in the Hamilton-Niagara area that lead their industries in offering exceptional places to work.