About Allura Sex Therapy Centre
Allura Sex Therapy Centre is a leading practice specializing in sex and relationship therapy in BC & AB. Our team provides thoughtful, inclusive, and evidence-based care, helping individuals and couples build stronger, more connected intimacy in their lives.

At Allura, we believe that Integrity in Care, Curiosity with Accountability, Collective Care, and Pleasure-Centered Healing guide not only how we support our clients, but also how we work together as a team. We're in a process of re-visioning our identity and our structure as we start our newest chapter in November of 2025.

We’re seeking an experienced Clinic Manager to join us in our newest chapter as a boutique sex therapy clinic; someone organized, grounded, and compassionate to keep our clinic running smoothly and ensure both clients and clinicians experience exceptional care.

Clinic Manager Overview

The Clinic Manager is the operational and administrative heart of Allura. This person oversees the clinic’s day-to-day operations, ensuring that systems, billing, client communication, and our physical space all run seamlessly.

You’ll be the first point of contact for many clients, the go-to person for our clinical team, and the anchor who keeps everything organized behind the scenes.

This role blends office management, client care, and systems oversight, ideal for someone who loves detail, consistency, and creating calm in a busy environment.

Key Responsibilities

Operations & Systems

• Maintain and optimize JaneApp, Go High Level (CRM), Google Drive, Squarespace, and Waybook
• Develop and update SOPs that support efficiency, client care, and therapist experience
• Track KPIs, build dashboards, and highlight key insights for leadership
• Partner with the Clinic Director to ensure all operations reflect Allura’s values and vision

Billing & Finance

• Complete daily billing and reconcile accounts
• Process third-party, direct billing, and EAP billings as required
• Follow up on unpaid invoices and communicate with clinicians as needed
• Submit monthly expense reports and receipts to the bookkeeper

Client & Clinician Support

• Respond to client calls and emails with professionalism and warmth
• Support new clients with therapist matching and re-referrals
• Answer administrative questions from clinicians
• Process contractor invoices
• Oversee and optimize clinician room bookings, schedules, and onboarding logistics

Office & Vendor Management

• Keep the clinic space organized, stocked, and welcoming
• Manage vendor relationships (cleaning, phone, internet, supplies)
• Coordinate maintenance or repairs with the property manager

Team & Culture Support

• Collaborate with the Clinic Director to plan and organize team events and gatherings
• Coordinate logistics (venues, catering, materials, communication)
• Provide operational and administrative support during trainings
• Contribute to maintaining a positive, connected team culture

Metrics & Reporting

• Track and organize operational KPIs (referrals, cancellations, utilization)
• Maintain dashboards and provide monthly summaries for leadership
• Identify operational patterns and opportunities for improvement

You’d Be a Great Fit for Our Team If You:

• Enjoy balancing people-facing and system-facing work
• Have 3+ years of experience in office, clinic, or administrative management (preferably in healthcare or wellness)
• Are confident using platforms like JaneApp, Go High Level, or similar systems
• Take pride in being organized, reliable, and detail-oriented
• Communicate clearly and with warmth, even in busy moments
• Are proactive in finding solutions and improving systems
• Thrive in an environment that values professionalism, empathy, and collaboration

Compensation & Structure

Salary: $60,000-$70,000 per year

Benefits:

• 4 weeks paid time off per year (vacation + sick days)
• $1,500 annual Health Spending Account
• Annual professional development stipend
• Laptop provided

Hours: Full-time (37.5 hours/week), with rotating shifts:

• 8:00 a.m.–4:00 p.m.
• 9:00 a.m.–5:00 p.m.
• 10:00 a.m.–6:00 p.m.

Location: Vancouver, BC — on-site Monday to Thursday, with work-from-home Fridays
Reports to: Clinic Director

Job Type: Full-time

Pay: $60,000.00-$70,000.00 per year

Benefits:

• Company events
• Extended health care
• Work from home

Application question(s):

• Are you available for interviews on Fridays? We will be conducting interviews throughout the month of October on Fridays, both virtually and in-person.

Work Location: Hybrid remote in Vancouver, BC V6Z 2H2

Expected start date: 2025-11-03