TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

We are seeking a detail-oriented Benefits Administration Specialist to join our client services team. This role is responsible for ensuring operational excellence in benefits administration through quality control, data validation, client communication, and system management. The successful candidate will manage multiple client deliverables while maintaining strict adherence to SLAs and contractual obligations, supporting both internal teams and external clients in a fast-paced environment.

Primary Responsibilities Client Service & Operational Excellence:

• Ensure quality control of deliverables while meeting critical deadlines
• Perform comprehensive data validations and business testing
• Prepare and distribute written communications to client employees and retirees
• Respond to internal and external inquiries within required SLAs and contractual timeframes
• Support contact center operations for Tier 2 escalations
• Monitor client mailboxes, system jobs, and ad-hoc processes

Data Management & Reporting:

• Prepare, validate, and distribute benefits-related payroll files to client customers
• Generate and validate eligibility files for various carriers
• Create and validate client reports including OAD reports, age milestone reporting, and taxable benefit reporting
• Manage issue resolution processes through CW and AV systems
• Update and maintain administrative procedures and documentation

Quality Assurance & Training:

• Conduct peer reviews for team members
• Provide training and cross-training support as required
• Ensure compliance with best practices, confidentiality standards, and peer review processes
• Manage and prioritize multiple tasks to meet critical deadlines

Required Qualifications Professional Competencies:

• Client Focus: Demonstrated ability to meet internal/external client expectations and maintain effective relationships
• Communication: Strong verbal and written communication skills with active listening capabilities
• Team Collaboration: Proven ability to work effectively in team environments and build trust with colleagues
• Problem-Solving: Strong analytical skills with ability to find effective solutions to complex problems
• Project Management: Excellent organizational skills with ability to manage multiple priorities and deadlines
• Initiative & Self-Management: Self-motivated with strong time management and positive attitude

Technical Skills:

• Systems Experience: BOL, Power Flex, Lifeworks, MSP, Carrier websites, Arielvu, Tractus, CW, Case Manager, 1MSI

• Software Proficiency:

• SQL (basic query modification and execution)

• Excel (formulas, vlookup, pivot tables)

• Word (intermediate proficiency)

• Data Management: Experience with HRIS feeds, payroll processing, provider feeds, and census data

Key Interfaces & Responsibilities

Data Processing:

• HRIS inbound feed validation and processing
• Payroll outbound feed validation and posting within SLAs
• Provider feeds to carriers with validation and SLA compliance
• Census data feeds to clients/carriers

Reporting & Communication:

• Monthly/Annual OAD report generation and distribution
• Age milestone and taxable benefit reporting
• Custom ad-hoc reporting as requested
• Email management for client administrators and participants

Preferred Experience Entry-Level Requirements:

• Ability to think through complex problems and ask thoughtful questions
• Capability to handle large volumes of data efficiently
• Understanding of client service principles and SLA management

Growth Opportunities: This role offers significant opportunity for technical skill development and career advancement in benefits administration and client services.

Work Environment

This position requires strong attention to detail, ability to work under pressure, and commitment to maintaining confidentiality. The role involves regular interaction with clients, carriers, and internal teams, requiring excellent communication and relationship management skills.

This position offers competitive compensation and benefits package commensurate with experience and qualifications. A Bit About Us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.