Key Responsibilities

Resident & Concierge Services

• Deliver personalized, attentive service to residents, tailoring interactions to meet individual needs and preferences.

• Greet all residents, visitors, and prospective tenants warmly upon arrival; provide information and assistance as needed.

• Offer concierge-style support including directions, local recommendations, and service referrals that enhance residents’ lifestyles.

• Anticipate resident needs and proactively address inquiries or concerns, ensuring prompt follow-up and resolution.

• Communicate regularly with residents to keep them informed on building updates, community events, and changes that may impact their living experience.

• Coordinate resident move-in and move-out logistics to ensure a seamless, stress-free experience.

• Conduct daily property inspections to uphold Story Brand quality and appearance standards.

• Collaborate with the maintenance team to ensure work orders are completed in a timely and professional manner.

• Assist in coordinating and executing resident events, open houses, and community engagement activities.

• Maintain a clean, professional, and welcoming lobby environment at all times.

• Support planning and execution of resident events and community engagement initiatives to foster connection and satisfaction.

Operations & Administrative

• Schedule and coordinate vendor access for in-suite and common-area maintenance.

• Support communication efforts, including resident notices, newsletters, and emergency alerts.

• Assist with lease renewals and retention initiatives in collaboration with the Property Management team.

• Compile weekly service and operations metrics for review with the Property Manager.

• Maintain accurate records of all resident interactions, inquiries, and maintenance follow-ups.

• Ensure compliance with company policies, safety protocols, and confidentiality standards.

• Collaborate with the Development team during turnover, commissioning, and early occupancy phases to ensure seamless handover, operational readiness, and resident satisfaction.

• Serve as a key point of contact for warranty-related communication, helping residents navigate service requests and timelines.

• Provide cross-functional administrative support to the operations team, including vendor scheduling, service coordination, and basic reporting.

• Assist in maintaining operational efficiency by supporting communication between residents, vendors, and property management staff.

• Coordinate and deliver post-occupancy orientation for new residents, ensuring a smooth transition and positive first impressions.

Qualifications & Experience

• Completion of high school diploma or GED; post-secondary education in hospitality, business, or a related field preferred.

• 3+ years of experience in a professional customer service or hospitality-focused environment.

• Proficient in Microsoft Office Suite; experience with Yardi or BuildingLink is a strong asset.

• Exceptional interpersonal, communication, and customer service skills with a warm, professional demeanor.

• Strong organizational skills with the ability to multitask and manage time effectively in a fast-paced environment.

• Demonstrated integrity, diplomacy, and discretion when handling confidential matters.

• Proactive problem-solver with sound judgment and a “no task is too big or too small” mindset.

• Proficient with Microsoft Office Suite; experience with Yardi or other property management systems is an asset.

• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

• Multilingual abilities are considered an asset.

• Actively championing diversity, equity and inclusion to create an environment of belonging.

• Flexibility and adaptability as responsibilities evolve from supporting new-build asset launches to managing stabilized operations, with shifting priorities across development, occupancy, and long-term performance.

ABOUT THE COMPANY:

We create value for people and places

At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home. For over 25 years, residents in >200 buildings across Canada have trusted us to deliver thoughtfully designed, well-maintained, and welcoming places to live—places that go beyond housing to offer real value and a true sense of belonging.

Our portfolio includes both purpose-built rental communities and revitalized vintage buildings, each designed to meet the needs of today’s renters with modern amenities, sustainable features, and prime locations. Backed by responsive, responsible property management, we deliver an experience rooted in care, quality, and community.

We’re more than just property managers—we’re community builders. From resident-focused programming to initiatives that support well-being and resilience, our commitment is to create spaces that feel like home and inspire pride in place.

Our Core Values:

• Trust
• Ambition
• Collaboration
• Ownership Mindset
• Having Fun

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability