PERMANENT FULLTIME – FTE 1.0 37.5 HOURS/WEEK

Community Care City of Kawartha Lakes is seeking a dynamic and collaborative leader to join our team as the Full-Time Program Manager, Personal Support Services.

Reporting to the Director of Community Support Services, the Program Manager is responsible for the leadership, coordination, and continuous improvement of Personal Support Services and related community-based supports. Working closely with internal teams and community partners, the successful candidate will help strengthen integrated service delivery with the shared goal of supporting individuals to safely return to and remain in their homes longer.

This is an exciting opportunity for a compassionate and forward-thinking leader who is passionate about community care, team development, service excellence, and improving client outcomes.

WHAT YOU WILL DO:

In collaboration with the Community Support Services leadership team, the Program Manager will:

Provide leadership to program services:

• Provide leadership and operational oversight for Personal Support Services programs to ensure service delivery meets or exceeds organizational and professional standards.

• Lead the planning, implementation, evaluation, and continuous improvement of programs and services in response to community needs, emerging trends, and best practices.

• Provide effective financial and service level management in Personal Support Services, inclusive of contribution to the development of operating budgets and accountability to scorecard results.

• Promote a culture of accountability, collaboration, innovation, and client-centered care.

Team Leadership & Development

• Recruit, support, coach, and retain a high-performing and engaged team.

• Foster an inclusive and respectful workplace culture that values diversity, open communication, continuous learning, and professional development.

• Provide ongoing performance feedback, mentorship, and support to staff to strengthen team effectiveness and service quality.

Community Collaboration

• Develop and maintain strong partnerships with community organizations, healthcare providers, and stakeholders to support coordinated and integrated service delivery.

• Participate in collaborative planning initiatives and identify opportunities to strengthen community supports and client outcomes.

• Provide effective financial and operational management for Personal Support Services programs.

• Contribute to the development and monitoring of operating budgets and service targets.

• Monitor program performance, quality indicators, and scorecard outcomes to support organizational accountability and continuous improvement.

KEY COMPETENCIES REQUIRED FOR THIS POSITION

• RPN certification

• A degree in Business Administration or Health Care Administration

• 2–3 years of management experience in a health care or social services environment, or an equivalent combination of education and experience

• Knowledge of gerontology, geriatrics, seniors’ service needs, provincial health and social service systems, employment and health & safety legislation, and community resources within the City of Kawartha Lakes

• Proficiency in computer applications including word processing, spreadsheets, databases, and the ability to learn agency-specific software

• Strong organizational, budgeting, purchasing, coaching, staff development, communication, collaboration, problem-solving, conflict resolution, decision-making, and change management skills

• Demonstrated emotional intelligence, cultural humility, self-awareness, critical thinking, attention to detail, and continuous learning agility

COMPENSATION:

The wage range for this exciting opportunity is $36.03- $39.44 per hour. Selected candidates will be appropriately placed on the organizations wage grid based on skill, knowledge and experience.

Compensation includes:

• Employer provided health and dental benefits

• 5% RRSP Employer Contribution after one (1) year of full time service

• Sick benefits (including two emergency days and a personal day)

ABOUT THE COMPANY:

• Community Care City of Kawartha Lakes (CCCKL) has been providing health and community based services that support independence and enhances the quality of life for the people in our community since 1985.

• Committed to community-based home support services within the context of the local community, CCCKL is a customer centric, team environment who believes in celebrating milestones, our volunteers and colleagues.

• Our values; Compassion, Accountability, Respect and Excellence, guide our behaviours, decisions and interactions with others. They reflect our culture and differentiate us from others.

• We know that having varied perspectives from our clients, volunteers and staff, helps generate better ideas to solve the complex problems of a changing and increasingly diverse health care system.

• To find out more about Community Care City of Kawartha Lakes and to review other opportunities, please visit our website at www.ccckl.ca – careers.

APPLY FOR THIS POSITION:

To apply for this position please submit a resume and cover letter in confidence by May20th, 2026.

Quoting File # 26-F-16to:

jobs@ccckl.ca

This position fills an existing vacancy and is not a newly created role, in accordance with posting and disclosure requirements.

WHY JOIN US

At Community Care City of Kawartha Lakes, you’ll be part of a team that truly makes a difference in the lives of clients and their families. We value compassion, collaboration, and professional growth, offering opportunities to participate in meaningful community work, and make a positive impact every day. Join us to experience a supportive, welcoming work environment where your contributions are valued and celebrated.

INCLUSION, DIVERSITY, EQUITY AND ACCESISSIBILITY:

Community Care City of Kawartha Lakes is an organization that strives to embrace the spirit of inclusion, diversity, equity, and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process.

If contacted for an employment opportunity, please advise People and Culture if you require an accommodation. The personal information submitted for employment is collected under the Freedom of Information and Protection of Privacy Act and will be used to determine eligibility for employment.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

Please note that AI is not used to screen candidates or make decisions regarding their suitability for any role.ny role.