Marketing Solutions Engineer (Customer Success)
About the role
READ.ME: We're a seed-stage startup building our company from the ground up. We ship fast to learn fast, and value speed over picture-perfect outputs. The product is the craft, but the job is adoption, expansion, and trust — turning a demo into a customer and a customer into an advocate.
About Glowtify
Glowtify is the AI marketing platform for B2B businesses that can't afford to be invisible but don't have the team to show up everywhere. One marketing zone for strategy, content, publishing, and analytics — built for teams of two, one, or zero.
We're different because of Business DNA: before we generate a single word of content, our platform learns a company's mission, voice, audience, competitive context, and goals. The result is content that sounds like our customers — not like every other company using the same AI. And strategies that are rooted in where a business is trying to go. Anti-AI slop, pro-results. We win in manufacturing, construction, food & ag, and industrial services — think of industries that have been underserved by marketing tools and haven't found the right fit when it comes to agency partners.
Who thrives here
→ Low ego — we're in it to win it as a team, and so are you → High velocity — speed is our MOAT, and relentless pace excites you → Openness to the unknown — you're a firm believer that change is the only constant → Strong ideas, loosely held — you have a POV, but you'll hear others out and you let the best idea win → Learning mindset — you're excited, not daunted, by the prospect of digging into a problem space and finding a solution. You're eager to learn new skills. You fail fast and you learn. → Systems thinking & AI-first — you understand how workflows and processes are interconnected, and identify opportunities to improve
What you'll own:
→ Own onboarding & workspace setup — Partner with Customer Success to onboard new customers: configure their workspace, set up their marketing strategy, and ensure work gets kicked off as soon as possible. → Own customers' communication strategy — Define and create content & marketing strategies for our customers. Recommend communication strategies adapted to clients reality to help them maximize their online visibility → Accelerate deal velocity through strategic discovery & use-case realization — Sit with prospects and customers to pressure-test their marketing strategy, surface their highest-value use cases, and build the path from where they are to where they're trying to go. You turn a vague "we need to show up" into a concrete plan inside Glowtify. → Needs-to-capability mapping — Connect what a customer actually needs to what the product does best. You make the platform's value legible: translating Business DNA, strategy, content, publishing, ads, mobile app, and analytics into outcomes a lean team and operator can feel. → Consultative deal support — Partner with Account Executives on the deals that matter most. You advise prospects through their hardest questions and earn the strategic trust that moves an important deal to closed-won. → Launch & own the end-to-end QBR process — Create a repeatable framework for quarterly business reviews with customers with an approach that’s scalable, highly personalized to the client, and anchored in upcoming roadmap items & features to maximize channel adoption and product usage → Demos, walkthroughs & training — Run the product walkthroughs and trainings that make the platform click: for prospects, customers, and internal teams. You're the product evangelist that can link features to the real voice of the customer. → Expansion on high-value accounts — Own the upsell strategy on the accounts that matter most. Spot the moment a customer is ready for more, build the case, and lead the Account Manager on it, and create trainings that turn into adoption. → Voice of the customer — Sit at the center of product, sales, and Customer Success. Carry field signals back to product, sharpen what sales says, and make sure what we ship maps to what customers actually need, and what we ship gets seen and noticed by all your stakeholders: internal and external alike. → Educational webinars & roundtables — Partner closely with marketing on educational content, participating as a key voice and product expert. Participate in webinars and roundtables that build authority, nurture pipeline, and turn the Glowtify point of view into trust.
What we're looking for
→ 5–8 years in a strategic client-facing role — account management, solutions consulting, sales or solutions engineering, pre-sales, or strategic customer success management — ideally SaaS, martech or marketing agency → Marketing experience with a demonstrated understanding of core marketing principles — you can easily build a multi-channel content-marketing strategy, advise on SEO/GEO & paid, and you know what good looks like → A background in technology — you're fluent in how software products work and comfortable being the person in the room who explains it → Experience co-piloting deals with AEs — consultative discovery, demos, and the strategic advising that moves important deals to closed-won → Demo & training presence — you can make a product click for a room, live, and adapt on the fly → Onboarding or implementation experience — you've stood up new customers and owned early time-to-value → AI-native workflow — you use AI to move faster than your headcount suggests, in research, prep, enablement, and follow-ups with customers. → Experience in managing multiple clients at multiple different stages of their lifecycle
Bonus points for: experience in legacy industries — manufacturing, construction, food & ag, or industrial services; bilingual French/English (much of our customer base is Québec-based); video or webinar production.
This isn't the right place for you if:
✕ You want a fixed playbook and a mature funnel handed to you ✕ You'd rather pitch features than understand a business ✕ You want to stay behind a deck or only in emails
Comp: Competitive salary + benefits
Location: Montréal
Ready to apply? Send us: one deal or onboarding you influenced and what changed because you were in the room; how you'd run a first 20-minute discovery and demo for a lean industrial marketing team; and one concrete AI system you've built in your work.
Not the right fit? Search for Marketing Solutions Engineer jobs in Montreal, Quebec, Canada
About Glowtify
Glowtify is an AI-driven platform that enhances marketing strategies and boosts e-commerce growth. Seamlessly syncing with all your marketing channels, it offers a panoramic view of your marketing landscape from product launches to promotions and audience targeting. Imagine a platform that not only gathers this rich data but also distills it into actionable insights. Glowtify automates tasks and organizes priorities with its smart calendar, turning your marketing efforts into a clear, strategic roadmap. It’s like having an AI-driven co-pilot, intuitively guiding you through the complexities of ecommerce, ensuring every step is calculated for maximum impact. Simplify your marketing, amplify your reach, and unlock new possibilities with Glowtify.
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Marketing Solutions Engineer (Customer Success)
About the role
READ.ME: We're a seed-stage startup building our company from the ground up. We ship fast to learn fast, and value speed over picture-perfect outputs. The product is the craft, but the job is adoption, expansion, and trust — turning a demo into a customer and a customer into an advocate.
About Glowtify
Glowtify is the AI marketing platform for B2B businesses that can't afford to be invisible but don't have the team to show up everywhere. One marketing zone for strategy, content, publishing, and analytics — built for teams of two, one, or zero.
We're different because of Business DNA: before we generate a single word of content, our platform learns a company's mission, voice, audience, competitive context, and goals. The result is content that sounds like our customers — not like every other company using the same AI. And strategies that are rooted in where a business is trying to go. Anti-AI slop, pro-results. We win in manufacturing, construction, food & ag, and industrial services — think of industries that have been underserved by marketing tools and haven't found the right fit when it comes to agency partners.
Who thrives here
→ Low ego — we're in it to win it as a team, and so are you → High velocity — speed is our MOAT, and relentless pace excites you → Openness to the unknown — you're a firm believer that change is the only constant → Strong ideas, loosely held — you have a POV, but you'll hear others out and you let the best idea win → Learning mindset — you're excited, not daunted, by the prospect of digging into a problem space and finding a solution. You're eager to learn new skills. You fail fast and you learn. → Systems thinking & AI-first — you understand how workflows and processes are interconnected, and identify opportunities to improve
What you'll own:
→ Own onboarding & workspace setup — Partner with Customer Success to onboard new customers: configure their workspace, set up their marketing strategy, and ensure work gets kicked off as soon as possible. → Own customers' communication strategy — Define and create content & marketing strategies for our customers. Recommend communication strategies adapted to clients reality to help them maximize their online visibility → Accelerate deal velocity through strategic discovery & use-case realization — Sit with prospects and customers to pressure-test their marketing strategy, surface their highest-value use cases, and build the path from where they are to where they're trying to go. You turn a vague "we need to show up" into a concrete plan inside Glowtify. → Needs-to-capability mapping — Connect what a customer actually needs to what the product does best. You make the platform's value legible: translating Business DNA, strategy, content, publishing, ads, mobile app, and analytics into outcomes a lean team and operator can feel. → Consultative deal support — Partner with Account Executives on the deals that matter most. You advise prospects through their hardest questions and earn the strategic trust that moves an important deal to closed-won. → Launch & own the end-to-end QBR process — Create a repeatable framework for quarterly business reviews with customers with an approach that’s scalable, highly personalized to the client, and anchored in upcoming roadmap items & features to maximize channel adoption and product usage → Demos, walkthroughs & training — Run the product walkthroughs and trainings that make the platform click: for prospects, customers, and internal teams. You're the product evangelist that can link features to the real voice of the customer. → Expansion on high-value accounts — Own the upsell strategy on the accounts that matter most. Spot the moment a customer is ready for more, build the case, and lead the Account Manager on it, and create trainings that turn into adoption. → Voice of the customer — Sit at the center of product, sales, and Customer Success. Carry field signals back to product, sharpen what sales says, and make sure what we ship maps to what customers actually need, and what we ship gets seen and noticed by all your stakeholders: internal and external alike. → Educational webinars & roundtables — Partner closely with marketing on educational content, participating as a key voice and product expert. Participate in webinars and roundtables that build authority, nurture pipeline, and turn the Glowtify point of view into trust.
What we're looking for
→ 5–8 years in a strategic client-facing role — account management, solutions consulting, sales or solutions engineering, pre-sales, or strategic customer success management — ideally SaaS, martech or marketing agency → Marketing experience with a demonstrated understanding of core marketing principles — you can easily build a multi-channel content-marketing strategy, advise on SEO/GEO & paid, and you know what good looks like → A background in technology — you're fluent in how software products work and comfortable being the person in the room who explains it → Experience co-piloting deals with AEs — consultative discovery, demos, and the strategic advising that moves important deals to closed-won → Demo & training presence — you can make a product click for a room, live, and adapt on the fly → Onboarding or implementation experience — you've stood up new customers and owned early time-to-value → AI-native workflow — you use AI to move faster than your headcount suggests, in research, prep, enablement, and follow-ups with customers. → Experience in managing multiple clients at multiple different stages of their lifecycle
Bonus points for: experience in legacy industries — manufacturing, construction, food & ag, or industrial services; bilingual French/English (much of our customer base is Québec-based); video or webinar production.
This isn't the right place for you if:
✕ You want a fixed playbook and a mature funnel handed to you ✕ You'd rather pitch features than understand a business ✕ You want to stay behind a deck or only in emails
Comp: Competitive salary + benefits
Location: Montréal
Ready to apply? Send us: one deal or onboarding you influenced and what changed because you were in the room; how you'd run a first 20-minute discovery and demo for a lean industrial marketing team; and one concrete AI system you've built in your work.
Not the right fit? Search for Marketing Solutions Engineer jobs in Montreal, Quebec, Canada
About Glowtify
Glowtify is an AI-driven platform that enhances marketing strategies and boosts e-commerce growth. Seamlessly syncing with all your marketing channels, it offers a panoramic view of your marketing landscape from product launches to promotions and audience targeting. Imagine a platform that not only gathers this rich data but also distills it into actionable insights. Glowtify automates tasks and organizes priorities with its smart calendar, turning your marketing efforts into a clear, strategic roadmap. It’s like having an AI-driven co-pilot, intuitively guiding you through the complexities of ecommerce, ensuring every step is calculated for maximum impact. Simplify your marketing, amplify your reach, and unlock new possibilities with Glowtify.