The Organization

Since 1981, Ronald McDonald House Toronto has served as a place to call home for families with seriously ill children undergoing treatment. Ronald McDonald House Toronto encompasses a House for 81 families in downtown Toronto and seven Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. The families we serve come from throughout Ontario, across Canada and around the world.

We are seeking a detail-oriented and donor-focused Development Administrator to join our team at the House, located at 240 McCaul St., Toronto. Reporting to the Director of Development, this role plays an essential part in supporting our fundraising operations, donor communications, and stewardship initiatives that strengthen relationships with our generous supporters and partners.

The Role

The Development Administrator provides administrative, operational, and donor relations support across the Development Department. This role is ideal for a collaborative and organized professional who takes pride in ensuring smooth operations, accurate data management, and exceptional donor experiences.

You will play a key role in maintaining donor records, supporting event logistics, preparing presentations and communications, and coordinating donor stewardship activities that celebrate and sustain community engagement with Ronald McDonald House Toronto.

Key Responsibilities Include

Donor Relations and Communications

• Deliver exceptional customer service by managing and responding to donor inquiries, or redirecting them to the appropriate team member.
• Provide compassionate support for in honour and in memory donations, ensuring timely gift acknowledgements.
• Support donor stewardship plans through proactive outreach, communications, reports, invitations, invoices, and payment reminders.
• Maintain accurate and timely donor records in Raiser’s Edge NXT.
• Support the creation and maintenance of online donation pages for fundraising partners and third-party community events.

Donor Experience and Revenue Development

• Coordinate all aspects of gift-in-kind contributions from corporate partners, including tracking, acknowledgment, and collaboration with internal teams.
• Support the National Partnership Program to ensure stewardship deliverables and deadlines are achieved.
• Assist with communications for McDonald’s stakeholders, including Owner/Operators, staff, and partners.
• Support the development and production of annual stewardship materials, including data collection, report design, and distribution.
• Collaborate with the Marketing team to prepare and order donor recognition and stewardship materials.

Activations, Events and Onsite Activities

• Coordinate personalized donor experiences such as tours, meetings, and engagement opportunities.
• Foster a positive donor and partner experience by responding to engagement inquiries and identifying opportunities for relationship growth.
• Coordinate corporate employee engagement initiatives including administration, scheduling, communications, invoicing, and post-event stewardship.
• Support and attend fundraising and stewardship events, including occasional evenings and weekends.

Qualifications

Ronald McDonald House Toronto understands that for any role, it’s possible that no one person will possess all of the desired qualifications. The following is an outline of the qualifications we believe are important to bring to the position and/or develop while in the role.

About You

You are a proactive, detail-oriented professional with strong communication and organizational skills. You thrive in a collaborative, mission-driven environment and take pride in delivering an outstanding donor experience. You are comfortable managing multiple priorities and bring a thoughtful, service-oriented approach to your work.

Education & Experience

• College diploma or equivalent combination of education, training, and experience.
• Minimum of 2 years of experience in a charitable or non-profit environment.
• Experience in administration, project coordination, and/or event management.
• Experience working with CRM and fundraising databases; familiarity with Raiser’s Edge NXT is an asset.

Knowledge, Skills and Abilities

• Completion of satisfactory reference check and background check.
• Strong project management and organizational skills with excellent attention to detail.
• Outstanding interpersonal, verbal, and written communication skills.
• Demonstrated ability to handle sensitive information with tact and discretion.
• Proficient in Microsoft Office Suite (especially Excel) and related productivity tools.
• Knowledge of CRA guidelines and charitable tax receipting considered an asset.
• Ability to work collaboratively across teams and manage multiple priorities in a fast-paced environment.

What We Offer

At Ronald McDonald House Toronto, you’re not just taking on a job; you’re becoming part of a mission that makes a tangible difference every day. As a member of our Development team, you will help foster meaningful connections with donors and partners whose generosity supports families during some of their most challenging times.

In addition to meaningful work that supports families during critical moments, we offer:

• Impact: Your role directly contributes to the comfort and well-being of families during some of their toughest times.

• Supportive Environment: Access to our Employee & Family Assistance Program, as well as a network of caring colleagues dedicated to making a difference.

• Competitive total rewards package including a hiring salary range of $43,560-$55,000, RRSP contribution, group health and dental benefits, coverage for mental health, paramedical services and much more.

• Access to paid Wellness Days and religious days.

If you're looking to make a difference every day in the lives of children and families, submit your application today!

Ronald McDonald House Toronto is an Equal Opportunity Employer.

Ronald McDonald House Toronto is committed to diversity and inclusiveness in the workplace and as an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population and families we support.

We encourage applications from members of groups that have been historically marginalized, including but not limited to Aboriginal, Indigenous, Metis and Inuit peoples, racialized groups/persons of colour, people with varying abilities, members of visible minority groups, LGBTQ2S+, those who identify as women, and other equity-seeking groups.

When contacted for a job opportunity, please advise the People and Culture team of any accommodation needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to an equitable process. We request that you provide your accommodation request as soon as reasonably practicable. Any information received relating to accommodation will be addressed confidentially.