Company Description Woodlyns is a new restaurant led by a highly regarded Chef and Team of restaurant and hospitality professionals in midtown/Forest Hill Toronto. We are rolling out a unique and exciting food concept in an underserved neighbourhood.

We are committed to providing high-quality, family-friendly services and a positive experience for customers and team members. The company values collaboration, accountability, and continuous improvement, fostering a supportive environment where staff can develop professionally. Operations are structured to deliver consistent service standards while encouraging initiative and problem-solving. Team members at Woodlyns are empowered to contribute ideas and take ownership of their work, helping the organization adapt and thrive in a dynamic market.

Role Description The Assistant General Manager at Woodlyns is a full-time, on-site role based in Toronto, ON. This position supports the General Manager in overseeing daily operations, including staff scheduling, workflow coordination, and adherence to company policies and service standards. The Assistant General Manager monitors performance metrics, addresses operational issues, and helps implement process improvements to enhance efficiency and customer satisfaction. Day-to-day responsibilities include supervising team members, supporting hiring and onboarding, managing inventory or resources, and ensuring a safe and compliant workplace. The role also involves handling escalated customer concerns, preparing reports for leadership, and collaborating with other departments to align operational activities with business goals.

Qualifications

Strong leadership, team supervision, and people management abilities, with experience guiding staff performance and fostering a positive work culture. Operational management skills, including coordination of daily activities, scheduling, basic budgeting, and resource allocation. Excellent communication and interpersonal skills, with the ability to interact professionally with customers, staff, and senior management. Problem-solving and decision-making skills, with the capacity to respond quickly to operational issues and implement practical solutions. Customer service mindset, demonstrated by experience in service-focused environments and commitment to maintaining high service standards. Organizational and time-management skills, with attention to detail and the ability to manage multiple priorities in a fast-paced setting. Comfort with standard office software and basic business tools; ability to learn company systems and reporting platforms. Previous experience in retail, hospitality, facilities, or multi-unit operations management is an asset. Post-secondary education in business, management, hospitality, or a related field is preferred, or equivalent relevant experience.