PURPOSE

The IT/Facilities Coordinator will partner with site leaders and will be responsible for overseeing the efficient operation, maintenance, and safety of company facilities while managing administrative and IT services that support day-to-day business operations. This role ensures a well-functioning workplace environment and delivers high-quality administrative support to enhance organizational productivity.

• Initial point of contact for all computer and system related concerns from employees Install and configure computer systems and applications
• Manage IT inventory outlined by policy
• Maintains a schedule system for cleaning, repair, inventory and maintenance of furniture and IT related equipment
• Ensure site leadership team is kept abreast of all ongoing IT and Facilities projects
• Ensure building security systems are in working order and maintained
• Day to day building maintenance, repairs, and IT related concerns Handle office administration functions, including reception and supply coordination
• Ensure compliance with health, safety, and environmental regulations
• Responsible for office space planning and workplace optimization in production and training environments
• Coordinate and maintain emergency response procedures, evacuation plans, and documentation
• Negotiate and manage contracts for services agreements (cleaning, equipment, etc).
• Support budget planning and cost control for facilities and admin functions.

The above statements describe the general nature and level of work being performed. This is not intended to be an exhaustive list of all responsibilities and duties required.

qualifications

• Post secondary education in Facility Management, Operations, IT or a related field would be an asset
• 3+ years of experience in facilities management, office administration, IT operations or corporate services
• Knowledge of computer software, applications, hardware, networking & communication
• Extensive experience working with different operating systems including Windows and Mac OS
• A valid driver’s license and dependable transportation are required, as this role involves occasional travel to various facilities and operations locations as needed
• Working knowledge of office property management operations and processes would be an asset.
• Excellent stakeholder communication, customer service orientation, and issue resolution; ability to influence across functions.

Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud.

How to Identify Recruitment Fraud:

• You receive a message on WhatsApp or another online messaging platform
• You are asked to provide a fee or payment (we will NEVER request payment from candidates)
• Our email communication will only ever come from a @Cloud5.com domain or @msg.paycomonline.com domain
• We will never contact you through Gmail or any other free online mail service
• Cross reference the recruiter’s name and contact information on LinkedIn or by contacting corphr@cloud5.com
• If you are still unsure call 1 (877) 241-2516

Cloud5 is the leading communications technology and services provider to customer- centric brands across the Americas. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5’s award-winning Contact Center combines innovation with skilled, highly-tenured agents to deliver sales and service that add value across any channel. The company’s 24/7 Managed Services Division provides outsourced technical strategy, management and monitoring to help customers control operating costs and free up internal resources.