Technical Support Specialist - Amico Clinical Solutions
About the role
Position Summary:
Technical support specialties are responsible for helping customers resolve technical issues they encounter with products or services.
Job-specific Duties and Responsibilities:
- Flexibility to travel to provide technical support services to customers.
- Assist customers with inquiries via phone and emails.
- Provide guidance on claims within warranty.
- Troubleshooting and repairing parts from RGA returns.
- Collaborate with engineers to troubleshoot products for improvement.
- Escalate complex issues to Technical Support Manager and Engineers.
- Maintain accurate and precise documentation.
- Create Service & RGA documents/reports.
- Respond to service calls in a timely manner as per internal SOPs.
- Comply with internal Standard Operating Procedures.
- Comply with Health & Safety policies.
- Other tasks as delegated by the Technical Support Manager.
Required Skills and Qualifications:
·The candidate must have excellent skills in:
o Organization
o Time-management
o Communication (written & verbal)
o Computer
o Attention to detail
o Multi-tasking
o Problem-solving
o Critical thinking
o Patience
Education and Experience:
-
Post-secondary education in Electronics Technology, Technical Service, or equivalent.
-
Previous Medical Device industry experience is an asset.
-
2-3 years of customer support experience.
-
3-4 years of technical support experience.
For more information, please visit us at www.amico.com
*Only selected candidates will be contacted.
About Amico Corporation
Amico Corporation, founded in 1974, and the other corporations within the Amico Group, design, manufacture and market a broad range of products for virtually every department in the health care facility. Our mission is to design and deliver state-of-the-art products that facilitate the caregiver's role in providing the best outcomes for patients.
These products are manufactured by the Amico Group of Companies in four facilities in the U.S. and Canada, which occupy over 250,000 square feet.
A very broad range of Products are manufactured by the Amico Group of Companies starting with Air & Vacuum Systems, which deliver gas through our Pipeline Products to the patient. In the Patient Room, the Amico Group of Companies manufacture the Headwall, Clinical products, the Bed, the Furniture, the Lights and the Equipment Mounting Products.
Technical Support Specialist - Amico Clinical Solutions
About the role
Position Summary:
Technical support specialties are responsible for helping customers resolve technical issues they encounter with products or services.
Job-specific Duties and Responsibilities:
- Flexibility to travel to provide technical support services to customers.
- Assist customers with inquiries via phone and emails.
- Provide guidance on claims within warranty.
- Troubleshooting and repairing parts from RGA returns.
- Collaborate with engineers to troubleshoot products for improvement.
- Escalate complex issues to Technical Support Manager and Engineers.
- Maintain accurate and precise documentation.
- Create Service & RGA documents/reports.
- Respond to service calls in a timely manner as per internal SOPs.
- Comply with internal Standard Operating Procedures.
- Comply with Health & Safety policies.
- Other tasks as delegated by the Technical Support Manager.
Required Skills and Qualifications:
·The candidate must have excellent skills in:
o Organization
o Time-management
o Communication (written & verbal)
o Computer
o Attention to detail
o Multi-tasking
o Problem-solving
o Critical thinking
o Patience
Education and Experience:
-
Post-secondary education in Electronics Technology, Technical Service, or equivalent.
-
Previous Medical Device industry experience is an asset.
-
2-3 years of customer support experience.
-
3-4 years of technical support experience.
For more information, please visit us at www.amico.com
*Only selected candidates will be contacted.
About Amico Corporation
Amico Corporation, founded in 1974, and the other corporations within the Amico Group, design, manufacture and market a broad range of products for virtually every department in the health care facility. Our mission is to design and deliver state-of-the-art products that facilitate the caregiver's role in providing the best outcomes for patients.
These products are manufactured by the Amico Group of Companies in four facilities in the U.S. and Canada, which occupy over 250,000 square feet.
A very broad range of Products are manufactured by the Amico Group of Companies starting with Air & Vacuum Systems, which deliver gas through our Pipeline Products to the patient. In the Patient Room, the Amico Group of Companies manufacture the Headwall, Clinical products, the Bed, the Furniture, the Lights and the Equipment Mounting Products.