Intensive Case Manager – Housing Services, Hamilton

Posting #: 4163 Posting Date: 08/28/2025 Posting Closing: 09/04/2025 4:00 PM

Have you heard of us?

Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.

We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.

All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.

Are you the one we’re looking for?

We are seeking a dynamic, highly motivated Intensive Case Manager who demonstrates our values of compassion, accountability, responsiveness, and empowerment to our clients, families, and each other.

The Intensive Case Manager provides Intensive Case Management services to an individual caseload according to a housing first health functional, site-based supportive housing approach through site-based and mobile case management in the Hamilton Community.

This position is a unionized, full-time, permanent position. The rate of pay is $24.38 per hour. This position is 40 hours per week.

Key Responsibilities:

• Assists homeless individuals in locating, finding, and entering permanent leased units.

• Documents and inputs information into client files, manually and in computer databases to ensure accurate service statistics and client records.

• Delivers services to program participants who are single homeless adults.

• Develops implements and monitors case plans and sustainability plans.

• Maintain regular, effective communication with social housing providers, administrators, and private landlords, to ensure an integrated approach that will provide the best support possible for homeless individuals to maintain housing.

• Facilitates case conference meetings, and participates in the coordination of appropriate supports required by participants to ensure an adequate wrap-around approach of services has been established.

• Conduct regular visits with participants in their homes to provide support specific to life skills, daily living skills, conflict resolution, crisis intervention and prevention, budgeting assistance, financial literacy, community integration and community building life skills, grocery shopping, cleaning, etc.

• Provides supports to participants in regard to their rights under the Residential Tenancy Act.

• Other duties as assigned.

• Completes pre and post-move inspections of housing units, and participates in negotiations with property management.

What you will bring:

• Post-secondary degree/diploma in Human Services or related field.

• Registration and member in good standing with the Ontario College of Social Workers and Social Service Workers is required.

• Excellent interpersonal, tact, and diplomacy skills and demonstrated experience working effectively and sensitively with diverse populations.

• Able to meet the travel expectations of the position; a valid Driver’s License and access to a vehicle is a definite asset.

• Demonstrated experience as a highly motivated team player, with a proven ability to take initiative and be self-directed.

Invest in Yourself as we Invest in You! Wesley offers…

• A positive work culture that prioritizes all staff having an opportunity to contribute

• A supportive team that will empower you to achieve great milestones!

• Fun and engaging organizational events such as our Staff Appreciation Event

• Professional development and training opportunities

• Full Health & Dental Benefits (Eligible After Three Months)

• Personal & Vacation Days

• RRSP Contribution Program (Eligible After One Year)

• Employee Assistance Program Available Immediately

• Employee Discounts

Please Apply Via: Our Wesley Bamboo Portal:

• Click on this link: https://wesley.bamboohr.com/jobs/

• From there you can access all of Wesley’s job postings

Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls, please. More information about Wesley can be found on our website at www.wesley.ca.