About the role
General Summary At Claire’s, we are passionate about creating a safe, fun, and inspiring environment where self-expression shines. Our Loss Prevention Investigators are key to protecting our people, customers, and assets—ensuring every store lives up to the standards of trust and excellence that define Claire’s.
This role is not just about protecting product—it’s about enabling growth, driving operational excellence, and building a culture of integrity across our fleet. You’ll partner with store leaders, field leaders, and cross-functional teams to investigate issues, audit processes, and implement solutions that safeguard profitability and elevate customer experience.
Key Responsibilities
-
Investigations & Audits
-
Lead investigations into internal and external theft, fraud, and policy violations with urgency and discretion.
-
Conduct compliance audits and physical inventory assessments to ensure integrity of sales, cash handling, and operational processes.
-
Partner with HR and Field Leaders to drive accountability and resolution.
-
Analytics & Technology
-
Leverage data, reporting tools, and CCTV to identify risk patterns and prevent loss.
-
Translate insights into actionable recommendations that improve store behaviors and reduce shrink.
-
Training & Culture
-
Coach and educate field teams on compliance, safety, and security standards—embedding LP best practices into daily routines.
-
Influence leaders at all levels to build a culture of awareness, responsibility, and proactive loss prevention.
-
Partnerships & Communication
-
Collaborate with District and Regional Leaders to assess vulnerabilities and implement corrective actions.
-
Communicate findings with clarity, professionalism, and a solutions-first mindset.
-
Continuous Improvement
-
Conduct special projects and studies that identify root causes of risk and drive new prevention strategies.
-
Serve as a trusted advisor, constantly raising the standard of operational excellence across the business.
Qualifications
- Bachelor’s degree in business, criminal justice, or related field (or equivalent experience).
- 1+ years of experience in Loss Prevention, Investigations, or related field.
- Interview & Interrogation Certification strongly preferred, with proven record of successful case resolution.
- Strong interpersonal, communication, and influencing skills; able to work effectively with leaders at all levels.
- High integrity, sound judgment, and ability to manage confidential information.
- Proficiency in Microsoft Office Suite, LP analytics software, and CCTV systems.
- Valid driver’s license and auto insurance; ability to travel overnight as required.
- Comfortable standing, climbing ladders, and working with arms overhead.
Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
About Claire's
For more than 60 years, Claire’s has opened the door to self-discovery for people of all ages. We’re dedicated to encouraging this through each experience and product discovery. As a global brand powerhouse for self-expression, we’re passionate about our purpose and our people.
Trusted by consumers around the world, our Claire’s and Icing brands deliver immersive experiences through more than 2,300 company-operated Claire’s and Icing stores in North America and Europe, more than 300 Claire’s franchise stores primarily in the Middle East and South Africa, and over thousands of concessions globally across our trusted retail partners.
Behind each consumer experience, is a team of truly inspirational people who show up as they are and encourage others to do the same every day. Supporting our team members as they grow, change and reinvent themselves is how we get stronger and more innovative as an organization, creating an inclusive and diverse culture that inspires us all to dream and achieve.
Learn more about us and our company values @Claire'sValues
About the role
General Summary At Claire’s, we are passionate about creating a safe, fun, and inspiring environment where self-expression shines. Our Loss Prevention Investigators are key to protecting our people, customers, and assets—ensuring every store lives up to the standards of trust and excellence that define Claire’s.
This role is not just about protecting product—it’s about enabling growth, driving operational excellence, and building a culture of integrity across our fleet. You’ll partner with store leaders, field leaders, and cross-functional teams to investigate issues, audit processes, and implement solutions that safeguard profitability and elevate customer experience.
Key Responsibilities
-
Investigations & Audits
-
Lead investigations into internal and external theft, fraud, and policy violations with urgency and discretion.
-
Conduct compliance audits and physical inventory assessments to ensure integrity of sales, cash handling, and operational processes.
-
Partner with HR and Field Leaders to drive accountability and resolution.
-
Analytics & Technology
-
Leverage data, reporting tools, and CCTV to identify risk patterns and prevent loss.
-
Translate insights into actionable recommendations that improve store behaviors and reduce shrink.
-
Training & Culture
-
Coach and educate field teams on compliance, safety, and security standards—embedding LP best practices into daily routines.
-
Influence leaders at all levels to build a culture of awareness, responsibility, and proactive loss prevention.
-
Partnerships & Communication
-
Collaborate with District and Regional Leaders to assess vulnerabilities and implement corrective actions.
-
Communicate findings with clarity, professionalism, and a solutions-first mindset.
-
Continuous Improvement
-
Conduct special projects and studies that identify root causes of risk and drive new prevention strategies.
-
Serve as a trusted advisor, constantly raising the standard of operational excellence across the business.
Qualifications
- Bachelor’s degree in business, criminal justice, or related field (or equivalent experience).
- 1+ years of experience in Loss Prevention, Investigations, or related field.
- Interview & Interrogation Certification strongly preferred, with proven record of successful case resolution.
- Strong interpersonal, communication, and influencing skills; able to work effectively with leaders at all levels.
- High integrity, sound judgment, and ability to manage confidential information.
- Proficiency in Microsoft Office Suite, LP analytics software, and CCTV systems.
- Valid driver’s license and auto insurance; ability to travel overnight as required.
- Comfortable standing, climbing ladders, and working with arms overhead.
Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
About Claire's
For more than 60 years, Claire’s has opened the door to self-discovery for people of all ages. We’re dedicated to encouraging this through each experience and product discovery. As a global brand powerhouse for self-expression, we’re passionate about our purpose and our people.
Trusted by consumers around the world, our Claire’s and Icing brands deliver immersive experiences through more than 2,300 company-operated Claire’s and Icing stores in North America and Europe, more than 300 Claire’s franchise stores primarily in the Middle East and South Africa, and over thousands of concessions globally across our trusted retail partners.
Behind each consumer experience, is a team of truly inspirational people who show up as they are and encourage others to do the same every day. Supporting our team members as they grow, change and reinvent themselves is how we get stronger and more innovative as an organization, creating an inclusive and diverse culture that inspires us all to dream and achieve.
Learn more about us and our company values @Claire'sValues