Description

The Company
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Responsibilities:

The Live-On-Site Manager is responsible for the day-to-day minor maintenance, upkeep, and tenant relations at Deerwood. This role ensures the property is maintained to a high standard, acts as the first point of contact for tenant concerns and emergencies, and supports the property manager in delivering a safe, clean, and well-managed environment.

Essential Duties and Responsibilities:

Maintenance & Upkeep

• Carry out all minor maintenance as agreed with the property manager.
• Maintain interior common areas, parking, and grass areas, including:
• Mowing, trimming, and watering lawns as required.
• Keeping common areas, parking lots, and grass areas clear of debris and garbage daily.
• Daily inspection of the boiler room.
• Cleaning common hallways, windows, laundry rooms, storage rooms, stairs, etc.; report deficiencies to the property manager.
• Complete snow removal for all exterior stairs, landings, and sidewalks daily; maintain a log of snow removal and ice melt applications.

Tenant Relations & Emergencies

• Address tenant concerns and complaints; act as the first point of contact for overnight emergency issues.
• Maintain confidentiality of all tenant information, documents and discussions

Property Supervision

• Supervise the property and immediately advise the Portfolio Manager of any loss, damage, or complaint.
• Show units to potential new tenants.
• Coordinate and provide access for contractors as needed.

Administrative Duties

• Complete standard Tenant’s Application and Tenancy Agreement for the unit occupied.
• Responsible for rent collections for all occupied units
• Report all necessary maintenance requirements to the Portfolio Manager

Requirements

• Ability to perform minor maintenance and cleaning tasks.

• Strong organizational and communication skills.

• Ability to respond to emergencies and coordinate with contractors.

• Commitment to confidentiality and professionalism.

• Reside on-site and abide by tenancy agreement terms.

Additional Duties and Responsibilities:

• Practice and adhere to FirstService Residential Global Service Standards.

• Conduct business at all times with the highest standards of personal, professional and ethical conduct.

• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

• Ensure all safety precautions are followed while performing the work.

• Follow all policies and Standard Operating Procedures as instructed by Management.

• Perform any range of special projects, tasks and other related duties as assigned.

Tools & Equipment Used:
Including but not limited to:

• Desktop

• Laptop

• Printer / Scanner

• Mouse

• Keyboards

• Fobs

• Chair

• Etc.

Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Must be able to stand or sit for prolonged periods of time, must be able to use a keyboard, and office equipment;

• Must possess a valid Alberta Driver’s License;

• Be able to work flexible hours to accommodate evening meetings and/or emergencies.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.