Senior Manager, Corporate and Employee Communication - FTT
Top Benefits
About the role
Marketing Statement
A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.
At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.
Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!
Responsibilities
PRIMARY PURPOSE
Provides senior level of counsel and advice for communications strategies, plans and activities ensuring alignment to TransLink’s corporate objectives. Develops TransLink’s public brand and reputation through internal and external communications opportunities.
KEY ACCOUNTABILITIES
Provides input to corporate strategic planning and leads strategic communications for major TransLink projects, initiatives and issues, and develops communications strategies and plans to communicate with the public, customers, employees and stakeholders.
Directs the development and delivery of communications strategies and plans, including managing contracted public relations / communications resources, and ensuring plans and deliverables integrate as needed elements of media relations, employee communications, customer communications, corporate communications, social media, government relations and community engagement.
Develops short and long-term goals and business plans and strategies to minimize risk and build TransLink’s corporate reputation. Works with the executive team on the development of strategic communications opportunities.
Researches, recommends and produces high level reports on policy analysis upon which TransLink decisions may be based. Supports the division in understanding and preparing appropriate communication plans to implement initiatives. Directs communication projects and programs of high risk, impact and sensitivity and supports in building stakeholder engagement and TransLink’s brand awareness through inventive and creative community relations strategies and special events.
Collaborates and leads communications resources in the operating companies and TransLink-related projects to ensure consistent and timely implementation of communications strategies and plans.
Develops and maintains relationships with senior internal customers and other key stakeholders ensuring department’s diverse business operations align to strategic business requirements. Oversees corporate communications calendar and provides advice and direction with respect to timing and approach for communications activities.
Acts as TransLink’s primary contact for employee communications, corporate communications, as and when needed. Attends and participates in senior level meetings to ensure that customer and employee experience and reputation of the organization is considered in decision making.
Manages and leads staff, including recruitment, selection, training, coaching, mentorship, development, performance management and all other people management practices.
Qualifications
EDUCATION AND EXPEREINCE
The requirements for this job are acquired through a university degree in communications, public relations or a related discipline, plus 8 years of progressively responsible communication management experience, ideally in the public sector.
OTHER REQUIREMENTS
Advanced knowledge of the concepts, principles, practices and techniques of strategic communications planning, internal communications, media relations, issues management, stakeholder relations and community engagement
Advanced written and oral communications including the ability to write and present communications plans, strategies and content for social media, digital, general media, employees and the general public
Solid interpersonal and relationship skills with the ability to recognize and manage key internal and external relationships with stakeholders, customers, employees, the media, and the general public.
Advanced presentation skills with the ability to build reputation, motivate, and influence communications outcomes for key internal and external audiences.
Advanced planning and organizational skills to develop and lead communications strategies, plans, and programs. Highly collaborative, to ensure alignment across internal and external audiences, with the ability to effectively motivate and drive multi-jurisdictional projects forward.
Solid problem solving, mediation and decision-making skills to carry out a key role in issues management, and to act decisively and independently in high pressure, time sensitive situations.
Solid analytical skills to provide communication analysis and recommendations for major initiatives.
Advanced leadership skills to lead communication initiatives, including those involving enterprise-wide implementation.
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule
37.5 hours per week.
This is a full-time temporary position with an anticipated end date of January 30, 2027
Work Designation
Hybrid
This position offers the flexibility of working both on-site and remotely within B.C.
Rate of Pay
The salary for this position ranges from $117,600 - $176,400 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan upon eligibility as well as other employment offerings will be discussed in detail as your application progresses.
How to Apply
Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: December 17, 2025
Closing Date: Open until filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.
About TransLink
TransLink is Metro Vancouver’s regional transportation authority and as an enterprise, we’re proud to be one of BC’s Top Employers.
Stand on a street corner in Metro Vancouver and very likely, within a couple minutes, you’ll see us! We are the people and goods movers for our region. But, what does that mean?
We manage and operate an integrated regional transportation system — connecting communities by bus, rail, SeaBus, custom transit services, pedestrian and cycling paths, the Major Road Network and five bridges. Helping people and goods get from A to B — that’s our bread and butter. At the same time, we help deliver the region’s goal of creating a greener, more sustainable, more livable Metro Vancouver.
We serve 500,000 people a day — young and old from all parts of our region and all walks of life. We deliver them to the people and places that matter to them, and back again. Our employees are united by the common goal of delivering the best to our customers no matter where they work — the shop floor, in the drivers’ seat, planning for the future, managing our Compass Card system, keeping customers safe, or staffing our stations, just to name a few.
Our enterprise includes TransLink and three operating companies: B.C. Rapid Transit Company, Coast Mountain Bus Company, and Transit Police.
We’re delivering for today and planning for the future, and we’re always looking for top talent. Want to see where you fit in? Check out translink.ca/careers.
Senior Manager, Corporate and Employee Communication - FTT
Top Benefits
About the role
Marketing Statement
A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.
At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.
Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!
Responsibilities
PRIMARY PURPOSE
Provides senior level of counsel and advice for communications strategies, plans and activities ensuring alignment to TransLink’s corporate objectives. Develops TransLink’s public brand and reputation through internal and external communications opportunities.
KEY ACCOUNTABILITIES
Provides input to corporate strategic planning and leads strategic communications for major TransLink projects, initiatives and issues, and develops communications strategies and plans to communicate with the public, customers, employees and stakeholders.
Directs the development and delivery of communications strategies and plans, including managing contracted public relations / communications resources, and ensuring plans and deliverables integrate as needed elements of media relations, employee communications, customer communications, corporate communications, social media, government relations and community engagement.
Develops short and long-term goals and business plans and strategies to minimize risk and build TransLink’s corporate reputation. Works with the executive team on the development of strategic communications opportunities.
Researches, recommends and produces high level reports on policy analysis upon which TransLink decisions may be based. Supports the division in understanding and preparing appropriate communication plans to implement initiatives. Directs communication projects and programs of high risk, impact and sensitivity and supports in building stakeholder engagement and TransLink’s brand awareness through inventive and creative community relations strategies and special events.
Collaborates and leads communications resources in the operating companies and TransLink-related projects to ensure consistent and timely implementation of communications strategies and plans.
Develops and maintains relationships with senior internal customers and other key stakeholders ensuring department’s diverse business operations align to strategic business requirements. Oversees corporate communications calendar and provides advice and direction with respect to timing and approach for communications activities.
Acts as TransLink’s primary contact for employee communications, corporate communications, as and when needed. Attends and participates in senior level meetings to ensure that customer and employee experience and reputation of the organization is considered in decision making.
Manages and leads staff, including recruitment, selection, training, coaching, mentorship, development, performance management and all other people management practices.
Qualifications
EDUCATION AND EXPEREINCE
The requirements for this job are acquired through a university degree in communications, public relations or a related discipline, plus 8 years of progressively responsible communication management experience, ideally in the public sector.
OTHER REQUIREMENTS
Advanced knowledge of the concepts, principles, practices and techniques of strategic communications planning, internal communications, media relations, issues management, stakeholder relations and community engagement
Advanced written and oral communications including the ability to write and present communications plans, strategies and content for social media, digital, general media, employees and the general public
Solid interpersonal and relationship skills with the ability to recognize and manage key internal and external relationships with stakeholders, customers, employees, the media, and the general public.
Advanced presentation skills with the ability to build reputation, motivate, and influence communications outcomes for key internal and external audiences.
Advanced planning and organizational skills to develop and lead communications strategies, plans, and programs. Highly collaborative, to ensure alignment across internal and external audiences, with the ability to effectively motivate and drive multi-jurisdictional projects forward.
Solid problem solving, mediation and decision-making skills to carry out a key role in issues management, and to act decisively and independently in high pressure, time sensitive situations.
Solid analytical skills to provide communication analysis and recommendations for major initiatives.
Advanced leadership skills to lead communication initiatives, including those involving enterprise-wide implementation.
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule
37.5 hours per week.
This is a full-time temporary position with an anticipated end date of January 30, 2027
Work Designation
Hybrid
This position offers the flexibility of working both on-site and remotely within B.C.
Rate of Pay
The salary for this position ranges from $117,600 - $176,400 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan upon eligibility as well as other employment offerings will be discussed in detail as your application progresses.
How to Apply
Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: December 17, 2025
Closing Date: Open until filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.
About TransLink
TransLink is Metro Vancouver’s regional transportation authority and as an enterprise, we’re proud to be one of BC’s Top Employers.
Stand on a street corner in Metro Vancouver and very likely, within a couple minutes, you’ll see us! We are the people and goods movers for our region. But, what does that mean?
We manage and operate an integrated regional transportation system — connecting communities by bus, rail, SeaBus, custom transit services, pedestrian and cycling paths, the Major Road Network and five bridges. Helping people and goods get from A to B — that’s our bread and butter. At the same time, we help deliver the region’s goal of creating a greener, more sustainable, more livable Metro Vancouver.
We serve 500,000 people a day — young and old from all parts of our region and all walks of life. We deliver them to the people and places that matter to them, and back again. Our employees are united by the common goal of delivering the best to our customers no matter where they work — the shop floor, in the drivers’ seat, planning for the future, managing our Compass Card system, keeping customers safe, or staffing our stations, just to name a few.
Our enterprise includes TransLink and three operating companies: B.C. Rapid Transit Company, Coast Mountain Bus Company, and Transit Police.
We’re delivering for today and planning for the future, and we’re always looking for top talent. Want to see where you fit in? Check out translink.ca/careers.