Top Benefits
About the role
What we will offer you:
Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
Responsible for supporting their assigned geography’s most profitable Commercial accounts, the Commercial Retention Representative (CRR) will maintain a positive relationship with their customer base. The core function of the CRR is to cultivate strong relationships with each of their customers so that the customer remains with Superior Plus for the long term.
What you’ll do:
- A team player, the CRR will also provide general support to their assigned geography in regards to Commercial Customer issues, collaborating consistently and frequently with the Field Operations Team in order to retain customer business.
- Supports the seamless transition of new customers sold by Superior’s Outside Sales Team into the existing business portfolio.
- Required to contact their assigned customer list on a consistent basis, the CRL will log all information from each contact in multiple CRM tools for company visibility.
- Responsible for Commercial contract renewal and creation in their assigned geography, the CRR will look to enhance or maintain customer profitability while ensuring customer retention.
- The CRR will, on a daily basis, support and respond to any Net Promotor Score submissions from Commercial customers, while rectifying any potential issues from occurring in the future.
- Along with support from the Marketing Team, the CRR will supplement outbound content initiatives with communication to customers that align with the message from mailers, emails, bill inserts, and more.
- The CRR will be available for inbound customer support during non-working hours in an effort to align with our Commercial customer’s needs.
- The CRR will also support outbound resolution for leading indicators of customer attrition - out of gases, volume declines, and more
- Performs other related duties as assigned.
What you bring:
- Post secondary education or equivalent experience in business, sales or account management, customer experience.
- 2-5 years of experience in sales, account management, or customer service, preferably in a B2B environment.
- Experience in CRM tools and platforms; Salesforce, ADDs, or other platforms would be considered an asset.
- Strong organizational skills and attention to detail, with the ability to multitask.
- Strong communication skills, written and interpersonal skills would be required.
- Ability to cultivate strong and enduring relationships with valued customers, while maintaining or enhancing profitability.
- Demonstrated ability to understand and address customer needs through a consultative approach, tailoring company products and services to fit the customers needs while considering brand loyalty, operational efficiency, market intelligence, and revenue protection.
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
About Superior Propane
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually.
As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply.
We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR.
Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année.
Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr.
Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.
Top Benefits
About the role
What we will offer you:
Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
Responsible for supporting their assigned geography’s most profitable Commercial accounts, the Commercial Retention Representative (CRR) will maintain a positive relationship with their customer base. The core function of the CRR is to cultivate strong relationships with each of their customers so that the customer remains with Superior Plus for the long term.
What you’ll do:
- A team player, the CRR will also provide general support to their assigned geography in regards to Commercial Customer issues, collaborating consistently and frequently with the Field Operations Team in order to retain customer business.
- Supports the seamless transition of new customers sold by Superior’s Outside Sales Team into the existing business portfolio.
- Required to contact their assigned customer list on a consistent basis, the CRL will log all information from each contact in multiple CRM tools for company visibility.
- Responsible for Commercial contract renewal and creation in their assigned geography, the CRR will look to enhance or maintain customer profitability while ensuring customer retention.
- The CRR will, on a daily basis, support and respond to any Net Promotor Score submissions from Commercial customers, while rectifying any potential issues from occurring in the future.
- Along with support from the Marketing Team, the CRR will supplement outbound content initiatives with communication to customers that align with the message from mailers, emails, bill inserts, and more.
- The CRR will be available for inbound customer support during non-working hours in an effort to align with our Commercial customer’s needs.
- The CRR will also support outbound resolution for leading indicators of customer attrition - out of gases, volume declines, and more
- Performs other related duties as assigned.
What you bring:
- Post secondary education or equivalent experience in business, sales or account management, customer experience.
- 2-5 years of experience in sales, account management, or customer service, preferably in a B2B environment.
- Experience in CRM tools and platforms; Salesforce, ADDs, or other platforms would be considered an asset.
- Strong organizational skills and attention to detail, with the ability to multitask.
- Strong communication skills, written and interpersonal skills would be required.
- Ability to cultivate strong and enduring relationships with valued customers, while maintaining or enhancing profitability.
- Demonstrated ability to understand and address customer needs through a consultative approach, tailoring company products and services to fit the customers needs while considering brand loyalty, operational efficiency, market intelligence, and revenue protection.
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
About Superior Propane
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually.
As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply.
We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR.
Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année.
Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr.
Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.