What is the opportunity? Support the Regional Vice-President (RVP) in the day-to-day operations of the market by performing administrative tasks, including organizing and managing: correspondence, diary, reports and market desk. Tasks are managed to enable RVP to focus on effective sales leadership practices that drive the client experience and business goals.

What will you do?

• Adhere to Customer Service Standard
• You contribute to overall Retail performance within a geographic market by supporting your RVP achieve productivity, business growth goals including new client acquisition and enhancing our ability to acquire and deepen client relationships
• You are responsible for managing the day-to-day operation of the market office organizing schedules and correspondence and ensuring operational effectiveness.
• You Coordinate and administer all market requirements and maintain appropriate records in managing the department including preparing and verifying expense claims and invoices, monthly audit reconciliation of travel and other expenses, supplies, telecommunications, equipment and premises requirements
• You are the face of RBC in the Market office, greeting clients and partners, responding to general inquiries and directing incoming communications as required
• Manage and maintain calendars, coordinate meetings, conferences and travel arrangements for the RVP.
• Build agendas, coordinate speakers, manage/host Webex meetings, record meeting minutes and follows up on all meeting takeaways/next steps on behalf of the RVP
• Coordinate Event Planning, i.e. Offsite sessions, communication sessions, Town Halls & Coffee chats
• Act as the RVPs delegate for email and voicemail during absences, handling and forwarding issues, prioritizing for RVP’s action upon return.
• Research and respond to routine inquiries and requests.
• Prepare material needed for daily schedules and meeting bookings
• Develop communications, meeting / conference materials, forms, documents, presentations, spreadsheets, and other record-keeping databases.
• Coordinates and administers all requirements and maintains appropriate records in managing the department including preparing and verifying expense claims and invoices, monthly audit reconciliation of travel and other expenses, supplies, telecommunications, equipment and premises requirements

What do you need to succeed? Must-have

• Three years of relevant experience
• Proficient in software such as Outlook, Word, Power Point, and Excel.
• Fluency in written communication.
• Take initiative and be autonomous
• Knows how to set priorities.
• Rigor professionalism
• Be a player, team player
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

What’s in it for you? We’re delivering our best, progressive thinking for continued growth, and working together to deliver trusted advice that will help clients thrive and communities prosper. We care about each other, and are committed to reaching our potential, helping communities thrive and helping everyone succeed.

• A total rewards package including bonuses and flexible benefits, competitive compensation, commissions and stock where applicable
• Management supported development through coaching and management opportunities
• Ability to make a positive contribution and lasting impact
• Dynamic and successful team focused on progression and collaboration
• Financial strength and reputable brand to support your goals

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software