REV UP YOUR CAREER with Dilawri Group!

Infiniti North Calgary is actively searching for an Internal Service Advisor to join the team at Dilawri Group!

ABOUT US

Dilawri Group of Companies is a Canadian company that represents 76 dealerships nationally with 8 dealerships plus the Dilawri Collision Centre in Calgary! Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, formal training opportunities, competitive pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.

Dilawri Group of Companies and its employees are guided every day by a set of values that serve as the foundation for how we operate.

• Passion for Excellence – To be the best, all the time.
• Integrity – We are professional, ethical, honest and accountable.
• Teamwork – We promote and environment of collaboration and respect.
• Customer Focused – We ensure every customer is satisfied.
• Willingness to Grow – We continuously innovate and improve.
• Make a Difference – We support the communities we serve.

ABOUT THE ROLE

• Effectively interact with technicians and other relevant departments to ensure the smooth flow of operations within the dealership.

• Prepare accurate Repair Order (RO) ensuring all important information such as customer details, vehicle identification, service requirements, costs, and repair time are properly recorded.

• Provide accurate estimates for repair and maintenance services including costs and completion time.

• Process and maintain accurate documentation of invoices, service appointments, repair orders, warranty claims, and customer service agreements.

• Coordinate with relevant departments to execute repairs and other maintenance tasks, as well as to ensure availability of needed inventory for automotive service work.

• Coordinate with third-party vendors for sourcing parts, scheduling services, and ensuring timely delivery of vehicles/parts/materials.

• Collaborate with customer facing service advisors to address customer needs, issues, and inquiries to ensure high customer satisfaction.

• Ensure that the work assigned are adhering to policies on vehicle care and maintaining to the dealership standards.

• Ensure regular updates are made to relevant advisors/managers) about service priorities, repair progress, and scheduling changes.

ABOUT YOU

• Must have a minimum of 2 years Internal Service Advising experience in a dealership environment.
• The right candidate will possess clear written and oral communication and a focus on excellent customer service. Must be able to interpret customers’ descriptions of their vehicle problems and translate into clear instructions for the technicians.
• Excellent organizational skills and an ability to effectively prioritize tasks.
• Good understanding of the brand, maintenance and aftermarket warranty requirements.
• Must be technical proficient in preparing accurate Repair Order's (RO) and maintenance estimate.
• Must be computer literate with an ability to use a variety of programs and be a fast learner.
• You have a growth mindset and are continuously innovating and developing your skills.
• You thrive in an environment that supports collaboration and respect.
• You are passionate about making a difference.
• You are honest, trustworthy and care about providing the best possible customer experience.

Give us the right attitude, we’ll give you the rest!

If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

We thank you for your interest in a career with Dilawri Group of Companies! Go to our website to see more about our company and the many reasons why you will want to work for us!