Top Benefits
About the role
Job description
As a Front Desk Customer Service Coordinator, you’ll be responsible for providing our retail partners and end consumers with superior after-sales service. You will respond to customer service issues in accordance with Swatch Group’s customer service standards and expectations, completing the administrative process from receiving the repair to delivering the final repaired product back to the consumer.
Benefits:
- Health benefits, including dental and vision coverage.
- RRSP contributions with company match.
- Company discount.
- Life insurance
- Paid vacations.
- Paid sick days.
Responsibilities include:
- Provide superior customer service and support to consumers and retail partners, resolving issues both on the phone and in person.
- Gather information about timepiece problems and service history, and communicate repair cost estimates and timepiece values.
- Process and update repairs in SAP, and handle repair transactions using the company’s POS system.
- Review all incoming and outgoing watches, prepare accurate diagnosis forms, and work with watchmakers to understand each diagnosis.
- Communicate repair status updates to consumers using knowledge of watches and warranty guidelines.
- Assist the Customer Service team in following up on repairs sent to Switzerland and ensure work orders are completed on time.
- Collaborate with the Spare Parts department to ensure timely completion of repairs and consult with the Customer Service Admin on estimate changes.
Working Conditions:
Full-Time, 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours a week, certain holidays and blackout dates.
Work is performed with moderate physical effort required and significant walking and standing for the majority of each shift. While this position has a low risk of injury, it requires lifting, pushing, pulling, and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures. Significant focus is required when completing reports and materials for presentations.
Profile
- Possess excellent time management and organizational skills with a strong understanding of prioritization.
- Must have the ability to work under pressure.
- Resourceful problem solver who is able to proactively anticipate potential problems.
- Work positively within a team environment.
- Strong communication skills to interact with colleagues and consumers.
- Availability to work flexible hours, including weekends and holidays.
Professional requirements
- 2+ years of customer service experience in the after-sales service division.
- Intermediate computer skills with working knowledge of SAP and MS Office.
- Experience working with POS systems.
About Swatch Group
The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 16 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group’s production companies also supply movements and components to third-party watchmakers.
The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events.
The Swatch Group Ltd has a unique emotional culture. Beauty and emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33'500 persons in over 50 countries.
Discover the Swatch Group brands… Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak.
For more jobs please visit our website.
Top Benefits
About the role
Job description
As a Front Desk Customer Service Coordinator, you’ll be responsible for providing our retail partners and end consumers with superior after-sales service. You will respond to customer service issues in accordance with Swatch Group’s customer service standards and expectations, completing the administrative process from receiving the repair to delivering the final repaired product back to the consumer.
Benefits:
- Health benefits, including dental and vision coverage.
- RRSP contributions with company match.
- Company discount.
- Life insurance
- Paid vacations.
- Paid sick days.
Responsibilities include:
- Provide superior customer service and support to consumers and retail partners, resolving issues both on the phone and in person.
- Gather information about timepiece problems and service history, and communicate repair cost estimates and timepiece values.
- Process and update repairs in SAP, and handle repair transactions using the company’s POS system.
- Review all incoming and outgoing watches, prepare accurate diagnosis forms, and work with watchmakers to understand each diagnosis.
- Communicate repair status updates to consumers using knowledge of watches and warranty guidelines.
- Assist the Customer Service team in following up on repairs sent to Switzerland and ensure work orders are completed on time.
- Collaborate with the Spare Parts department to ensure timely completion of repairs and consult with the Customer Service Admin on estimate changes.
Working Conditions:
Full-Time, 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours a week, certain holidays and blackout dates.
Work is performed with moderate physical effort required and significant walking and standing for the majority of each shift. While this position has a low risk of injury, it requires lifting, pushing, pulling, and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures. Significant focus is required when completing reports and materials for presentations.
Profile
- Possess excellent time management and organizational skills with a strong understanding of prioritization.
- Must have the ability to work under pressure.
- Resourceful problem solver who is able to proactively anticipate potential problems.
- Work positively within a team environment.
- Strong communication skills to interact with colleagues and consumers.
- Availability to work flexible hours, including weekends and holidays.
Professional requirements
- 2+ years of customer service experience in the after-sales service division.
- Intermediate computer skills with working knowledge of SAP and MS Office.
- Experience working with POS systems.
About Swatch Group
The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 16 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group’s production companies also supply movements and components to third-party watchmakers.
The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events.
The Swatch Group Ltd has a unique emotional culture. Beauty and emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33'500 persons in over 50 countries.
Discover the Swatch Group brands… Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak.
For more jobs please visit our website.